Ethics Compend Flashcards
1
Q
Which of the following would be a part of a funeral director’s individual/personal ethics?
- Dishonesty
- Deceit
- Selfishness
- Professionalism
A
Professionalism
2
Q
Which of the following is a rule of ethical conduct that is found in most major religions?
- The pre-moral rule
- The divide rule
- The platinum rule
- The golden rule
A
The Golden Rule
3
Q
Which of the following is considered unethical publicity for a funeral director?
- Privacy in information
- Continuing education
- Misrepresentation in warranties
- Personal obligation to written agreements
A
Misrepresentation in Warranties
4
Q
A declaration or public statement of professional standards of right and wrong conduct.
- Code of conduct
- Code of ethics
- Philosophy
- Ethnicity
A
Code of Ethics
5
Q
The ethical funeral director should not:
- Advise each family what casket they should select.
- Treat all families the same, regardless of the merchandise and service purchased.
- Dispose of personal effects according to the wishes of the family.
- Keep discussions with families confidential.
A
Advise each family what casket they should select.
6
Q
With respect to the funeral industry, private and governmental agencies are examples of:
- Allied services
- Allied professions
- Alien services
- Alien professions
A
Allied Services
7
Q
Which of the following is a desirable characteristic of an ethical funeral director?
- Likes to gossip about competitors.
- Compassionate
- Divulges confidential information
- Unprofessional
A
Compassionate
8
Q
With respect to pre-need funeral arrangements, all of the following records should be kept on file at the funeral home except:
- Oral wishes of the client
- Preferences of family members who have not signed the contract
- The pre-need funeral contract
- The price descriptions and the price list of the merchandise chosen.
A
Preferences of family members who have not signed the contract.
9
Q
With personal effects of a deceased in his custody, the eithical funeral director should not:
- Consult the family as to their proper disposition
- Treat the effects with extreme care
- Place them in a bag and leave them in the preparation room
- Inventory each item to protect the funeral home’s liability.
A
Place them in a bag and leave them in the preparation room.
10
Q
Law is defined as:
- The mores of society
- The rules that govern society
- A set of values, ideas, an opinions of society
- A cultural pattern of behavior
A
The rules that govern society
11
Q
In regard to an ethical funeral director’s relationship with his competitors, which of the following is considered a proper goal?
- Defamation
- Gossip
- Selfishness
- Cooperation
A
Cooperation
12
Q
The set of values, ideas, and opinions of an individual or group.
- Ethics
- Law
- Religion
- Philosophy
A
Philosophy
13
Q
When a funeral director makes funeral arrangements with a family, he should:
- Divulge confidential information regarding the arrangement
- Be factual and knowledgeable
- Serve the family “better” if they purchase an expensive casket
- Advise the family as to what casket they should select
A
Be Factual and Knowledgeable
14
Q
With respect to ethics, the term citizenship refers to:
- The country lived in or a person’s claim to national origin.
- The behavior or character of an individual viewed as a member of society.
- The cultural heritage or identity of a goup based on language or national origin.
- Abstract patterns of living and dying which are learned directly or indirectly.
A
The behavior or character of an individual viewed as a member of society.
15
Q
Which of the following is an ethical obligation that a funeral director owes to his professional association?
- Non-participation
- Let other members do all the work
- Participate in continuing education
- No need to attend regular meetings
A
Participate in continuing education
16
Q
Which of the following is an allied professional or service that the ethical funeral director is professionally concerned with?
- Postal service
- Teamsters union
- Organ donation
- Internal revenue service
A
Organ Donation
17
Q
In regard to employer-employee relationship, the eithical funeral director should:
- Not be concerned with healthy work conditions.
- Try to hire all employees.
- Provide thorough training.
- Tell his employees their faults in front of others.
A
Provide thorough training
18
Q
Which of the following consists of the rules, ideas, and beliefs shared by members of society for living an dying, which are learned directly or indirectly?
- Ethics
- Philosophy
- Culture
- Religion
A
Culture
19
Q
A philosophy that does not focus on the worship of a god or gods.
- Non-theistic
- Pre-conventional
- Polytheistic
- Conventional
A
Non-Theistic
20
Q
That branch of philosophy dealing with values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions.
- Religion
- Ethics
- Sociology
- Psychology
A
Ethics
21
Q
In choosing your source of supply of caskets, the most important qualification of the manufacturer is:
- A sales representative who keeps you informed regarding your competitor.
- A policy of standing behind their product
- Buy from all companies to maintain your “nice guy” image.
- Buy from the largest manufacturers only.
A
A policy of standing behind their product.
22
Q
Principals of morality, including both the science of good and the nature of right.
- etiquette
- eucharist
- ethics
- evidence
A
Ethics
23
Q
In regard to professional boards, the ethical funeral director should not:
- Keep up with the changes in the law.
- Only abide by the rules that he agrees with.
- Keep a good working relationship with individual board members.
- Support all board rules and regulations.
A
Only abide by the rules that he agrees with.
24
Q
Which of the following is not considered ethical in regard to the deceased body?
- Professional procedures
- Allowing a personal friends to watch the embalming procedure
- Care and concern for the dignity of hte deceased body.
- Cleanliness.
A
Allowing personal friends to watch the embalming procedure.
25
The cultural heirtage or identity of a group, based on factors such as language or country of origin.
* Citizenship
* Culture
* Race
* Ethnicity
Ethnicity
26
What is good and moral in business transactions.
* The golden rule
* A code of conduct
* Business ethics
* Business regulations
Business Ethics
27
A stage of moral development in which the expectations of the social group (family, community, and nation) are supported and maintained.
* Pre-conventional stage
* Post-conventional stage
* Pre-moral stage
* Conventional stage
Conventional Stage
28
In reference to ethics, advice given to someone else to help them with a problem.
* Counseling
* Stipulating
* Motivating
* Situational ethics
Counseling
29
Which of the following should not be discussed in th funeral arrangements conference?
* Vital statistics
* Educational programs
* Alternatives to the traditional funeral
* General price list
Educational Programs
30
If a funeral director receives the remains from another funeral home and the conditions are below standard, he should:
* Call the local health officer without delay
* Report it to the secretary of the Board of funeral Directors and Embalmers
* Call the sending funeral home
* Attempt to make the remains presentable before viewing
Attempt to make the remains presentable before viewing
31
When making pre-need arrangements, a good ethical practice is to:
* Make changes to the final agreement after the family has left
* Leave most spaces blank so the funeral director can make any changes needed
* Secure all funeral home records in a safe place
* Give all documentation to the press
Secure all funeral home records in a safe place
32
Fidelity to moral principals.
* Honesty
* Integrity
* Morality
* Ethics
Integrity
33
A term that is synonymous with ethical, and that refers to the customs, values, and standards of practice of a group, age, or theory intended to be timeless.
* Integrity
* Honesty
* Moral
* Philosophical
Moral
34
A philosophy that focuses on the worship of a god or gods.
* Theistic philosophy
* Pre-moral philosophy
* Kohlberg's philosophy
* Non-theistic philosophy
Theistic Philosophy
35
When with a family during an arrangement conference, it is good eithical practice to:
* Provide the family with documentation of all business transactions
* Demand that the family use your flower shop
* Guide the family to use the mid-line cakset sales
* Inform the family of all gossip head about the deceased.
Provide the family with documentation of all business transactions.
36
In regards to competitive relationships, which of the following is not a good ethical practice?
* Good community image
* Defamation of competitor
* Understanding
* Cooperation
Defamation of Competitor
37
Which of the following is not a good example of ethical employer-employee relationships?
* Favoritism
* Healthy working conditions
* Adequate compensation
* Professional personal appearance
Favoritism
38
According to Kohlberg, stage of moral development in which the individual considers universal moral principals which supersede the authory of the group.
* Premoral stage
* Pre-conventional stage
* Post-conventional stage
* Conventional stage
Post-Conventional Stage
39
Kohlberg's stage of moral development in which moral reasoning is based on reward and punishment from those in authority.
* Pre-moral stage
* Pre-conventional stage
* Post-conventional stage
* Conventional stage
Pre-Conventional Stage
40
Kohlberg's stage of moral development in which the individual is characterized as not understanding the rules or feeling a sense of obligation to them.
* Pre-moral stage
* Pre-conventional stage
* Post-conventional stage
* Conventional stage
Pre-Moral Stage
41
A culturally entrenched pattern of behavior made up of sacred beliefs, emotional feelings accompanying the beliefs, and overt conduct, presumably implementing the beliefs and feelings.
* Philosophy
* Code of ethics
* Philosophy
* Religion
Religion
42
Moral principals that vary with circumstances.
* Values
* Situational ethics
* Motives
* Situational norms
Situational Ethics
43
Which of the following is not good ethical behavior in regard to treatment of the deceased?
* Thoroughness of preparation of the deceased
* Concern for the dignity of the deceased
* Cleanliness
* Necromania
Necromania
44
Which of the following is not an allied profession or service to the funeral industry?
* Banking professional
* Social workers
* Vital statistics
* Nurses
Banking Professional
45
Which of the following denotes good professional ethics in community relationships?
* Frequenting the local drug dealer
* Speaking to a local church group
* Playing poker at the local tavern
* Joining the local KKK chapter
Speaking to a Local Church Group
46
Which of the following is not a good personal ethical trait?
* Honesty
* Infidelity
* Good citizenship
* Community service
Infidelity
47
Beliefs that are held in high esteem.
* Values
* Norms
* Laws
* Rules
Values
48
Which of the following is a consideration in the funeral director's community relationships?
* The relationship with his or her own family
* The funeral director's honesty
* The funeral director's relationship with the clergy
* The funeral director's citizenship
The funeral director's relationship with the clergy
49
Which of the following terms means related, as in related professions?
* Clients
* Allied
* Interns
* Employees
Allied
50
A system or code of morals of a particular philosopher, religion, group, or profession.
* Code of ethics
* Metaphysics
* Philosophy
* Ontology
Code of Ethics
51
Maintaining discreet client relationships would fulfill what eithical practice?
* Service selection
* Custody and/or trusteeship of property
* Confidential responsibility
* Financial circumstances
Confidential Responsibility
52
All of the following statements are true of ethics EXCEPT:
* Ethics are imposed externally
* A standard of ethics is concerned with motives
* Ethics is concerned with the interest of society
* Ethics is concerned with the interest of the individual
Ethics are Imposed Externally
53
All of the following are true of laws EXCEPT:
* They are concerned with conduct
* They are imposed internally
* They are concerned with the interest of society
* They are concerned with acts
They are Imposed. Internally
54
An ethical funeral director is expected to be knowledgeable and give factual representations of all of the following EXCEPT:
* Disposition options
* Merchandise selections
* Financial issues
* All known religious practices
All Known Religious Practices
55
Which of the following terms is defined as having a sense of honor, and fair dealing?
* Motives
* Morality
* Honesty
* Ethical
Honesty
56
A reason or desire that acts as a catalyst to spur one to a specific action.
* Motive
* Empathy
* Situational ethics
* Philosophy
Motive
57
Which of the following is an example of unethical publicity?
* Dignified commercials
* Printed advertisements
* Goodwill
* Fraudulent promotion
Fraudulent Promotion
58
Which of the following is a reason to have continued education in funeral service?
* Good way to meet different people
* Reinforces to the employee that you're not as smart as you think
* Good for self improvement
* Good way to take a vacation at the business's expense
Good for Self Improvement
59
Which of the following would be an ethical obligation to your professional association?
* To share time and talents
* Create dissent amoung members
* Spend budgeted association funds for personal use
* Use association for personal gains
To share time and talents
60
All of the following would be considered part of a funeral director's individual/personal ethics EXCEPT:
* His or her citizenship
* His or her relationship to allied professions
* His or her integrity
* His or her honesty
His or her relationship to allied professions
61
The ethical funeral director should:
* Decline to provide services for a person from a different community
* Always charge a fee for aftercare counseling
* Provide professional service to all who apply
* Take care of the remains of only those who can afford his or her services
Provide a professional service to all who apply
62
All of the following ethical standards apply to the deceased while under the care of the funeral home or emblaming service EXCEPT:
* Thoroughness in the preparation of the body
* There should be concern for the dignity of the deceased body
* Confidentiality and privacy policies should be maintained
* Embalming should be completed as quickly as possible without regard to proper case analysis
Embalming should be completed as quickly as possible without regard to proper case analysis
63
All of the following would be considered an allied service EXCEPT:
* The clergy
* A public agency
* A florist
* A cemeterian
A Public Agency
64
When dealing with responsibility with the media, an ethical funeral director should:
* Be discrete in the information he or she releases
* Answer all questions proposed by a known member of the press
* Refuse to answer any questions proposed by the media
* Relate only positive facts concerning the deceased
Be discrete in the information he or she releases
65
All of the following would be considered components of an ethical funeral director's employer-employee relationship EXCEPT:
* Continuing education
* The employee's religious background
* Personal appearance
* Training
The employee's religious background
66
Which of the following is a good eithical behavior in regard to treatment of the deceased?
* Allow anyone in the preparation room who wishes to view an embalming operation
* Joke about the remains in order to release tension
* Cleanliness in the preparation room
* Make parge incisions to expose a large portion of the vessels
Cleanliness in the Preparation Room
67
Which of the following is an ethical consideration in regard to the care of the deceased body?
* Cleanliness of facilities
* Entrusted care by the family
* Accuracy of business and family records
* Personal appearances
Entrusted care by the family
68
All of the following would be considered fiduciary components of pre-funded funeral arrangements EXCEPT:
* Maintaining the privacy and security of the arrangements.
* Determining the funding methods.
* The commissions associated with the arrangements.
* Disclosures
The Comissions Associated With The Arrangements
69
In regard to employer-employee relationships, the ethical funeral director should:
* Hire only male interns, due to weight lifting requirements
* Ignore suspected falsified records of potentially outstanding employees
* Provide environmentally safe working condiions
* Overlook incomplete record-keeping by interns, provided they have adequate embalming skills.
Provide Environmentally Safe Working Conditions
70
Which of the following would be the best example of ethnicity?
* Native American
* Asian
* Jewish
* Caucasian
Jewish
71
With regard to colleagues, an eithical funeral director should be willing to do all of the following EXCEPT:
* Share profits with less fortunate funeral directors
* Share personnel and equipment
* Develop his or her professional image
* Become involved in professional associations
Share profits with less fortunate funeral directors
72
In maintaining a high standard of conduct with a competitor, the funeral director would be wise to:
* Stress employee continuing education
* Provide complete privacy in the preparation of the body
* Respect the bereaved family's choice of a funeral establishment
* Refrain from fradulent business practices
Respect the breaved family's choice of a funeral establishment
73
In recognizing ethical standards in his professional responsibility to the press, the funeral director:
* Must abide by state board rules and regulations
* Should exemplify a positive image of funeral service
* Should exercise prudent operational and management procedures
* Must exercise discretion in releasing confidential information
Must exercise discretion in releasing confidential information
74
Which of the following is considered to be a component of the funeral director's individual relationships?
* His or her relationship with family
* His or her relationship with a florist
* His or her relationship with the clergy
* His or her relationship with the military
His or her relationship with family
75
If a person complies with the laws of his or her community solely because of fear of going to prison, which stage of Kohlberg's moral development are they complying with?
* The pre-moral stage
* The pre-conventional stage
* The moral stage
* The conventional stage
The Pre-Conventional Stage
76
The state Attorney General of a given state requires a $10 fee for each pre-need contract written. This would be an example of:
* Value
* Philosophy
* Law
* More
Law
77
All of the following are examples of Kohlberg's stages of moral development EXCEPT:
* The pre-conventional stage
* The conventional stage
* The pre-moral stage
* The moral stage
The Moral Stage
78
If a person considers uiversal moral principals to supersede with the authuority of the group, he or she is complying with which of Kohlberg's stages of moral development?
* The post-moral stage
* The post-conventional stage
* The pre-moral stage
* The moral stage
The Post-Conventional Stage
79
Ethics is probably best defined:
* The discipline dealing with moral duty and obligation
* One's personal conduct in recognizing the dignity of mankind.
* Maintaining a non-judgemental attitude toward one's clientele
* A code assumed by the funeral profession
The discipline dealing with moral duty and obligation
80
In his ethical obligations to various professional associations, the funeral director should:
* Strive toward self-improvement
* Discredit his competitors
* Urge professional solidarity
* Influence family choices and desires
Urge Professional Solidarity
