FTC Funeral Rule 1-4

Question 1

When the Funeral Rule went into effect.

Answer 1

April 30, 1984

Question 2

The commission revised the Rule early in ____, revisions became effective later that year.

Answer 2

1994

Question 3

Give customers accurate, itemized price information and various other disclosures about funeral goods and services.

Answer 3

The Requirement of The Funeral Rule

Question 4

• Misrepresenting legal, crematory, and cemetery requirements.
• Embalming for a fee without permission.
• Requiring the purchase of a casket for direct cremation.
• Requiring customers to buy certain funeral goods or services as a condition for furnishing other funeral goods and services.
• Engaging in other deceptive or unfair practices.

Answer 4

The Funeral Rule Prohibits:

Question 5

If you violate the funeral rule, you may be subject to penalties of up to ______ per violation.

Answer 5

$16,000

Question 6

They explain the requirements of the revised Funeral Rule and discuss how to prepare documents required by the Rule:

• The general price list
• The casket price list
• The outer burial container price list
• The statement of funeral goods and services selected.

Answer 6

The Guidelines of the Funeral Rule do not Amend or Modify the Rule

Question 7

People who must comply with the Rule.

Answer 7

All Funeral Providers

Question 8

You are one of these if you sell or offer to sell both funeral goods and funeral services to the public.

Answer 8

Funeral Provider

Question 9

All products sold directly to the public in connection with funeral services.

Answer 9

Funeral Goods

Question 10

• Services used to care and prepare bodies for burial, cremation, or other final disposition.
• Services used to arrange, supervise, or conduct the funeral ceremony or final disposition of human remains.

Answer 10

Funeral Services

Question 11

• If you sell or offer to sell funeral goods and both types of funeral service.
• Do not have to be a licensed funeral director
• Your business does not have to be a licensed funeral home (Cemeteries, creamatories, and other businesses).

Answer 11

You are a Funeral Provider if:

Question 12

You are not covered by the Funeral Rule if you only sell ____ ____, but not services relating to the disposition of remains.

Answer 12

Funeral Goods

Question 13

• Even if a particular customer buys only goods or only funeral services, but not both.
• If you organize your business to sell goods through one company and services through another.
• Funeral providers

Answer 13

You must Comply with the Funeral Rule

Question 14

• Must comply with the Rule requirements at the time funeral arrangements are pre-planned.
• After the death of the individual who made pre-need arrangements.
• If the survivors inquire about goods or services, alter the pre-planned arrangements, or are required to pay additional sums of money, you must give them all relevent disclosures and price lists.
• Sell pre-need contracts on behalf of one or more funeral homes, but do not yourself provide funeral goods and services.

Answer 14

Pre-Need Situations

Question 15

The Rule does not apply to pre-need contracts entered into before the Rule went into effect in ____. However, if a pre-need contract signed before ____ is modified after ____, the modification triggers all of the Rule’s requirements.

Answer 15

1984

Question 16

The keystone of the Funeral Rule. Enables customers customers to comparison shop and the purchase, on an itemized basis, only the goods and services they want.

Answer 16

The General Price List

Question 17

• Identifying information
• Itemized prices for the various goods and services that you sell
• Other important disclosures

Answer 17

GPL Must Contain:

Question 18

Anyone who asks, in person, about funeral goods, funeral services, or the prices of such goods and services. You must give this to such individuals to keep.

• Does not have to come from a customer or someone who wants to make arrangements (competitors, journalists, represenatives of a business, religious societies, government agencies, or consumer groups.)

Answer 18

You must Give the General Price List to:

Question 19

• The type of funeral or disposition that you can arrange.
• The specific goods and services that you offer.
• The prices of your goods and services.

Answer 19

You Must Offer the Price List When you Begin to Discuss any of the Following:

Question 20

The triggering event for giving out the GPL.

Answer 20

Face to Face Meeting

Question 21

Can occur anywhere, not just at the funeral home.

• Exception: You are not required to offer a GPL if you remove the deceased for transportation to the funeral home and, at that time, only request the authorization to embalm.

Answer 21

Face to Face Meeting

Question 22

• Disclose that embalming is not required by law (except in special cases, if relevant)
• Refrain from further discussion about prices for the selection of funeral goods or services while you remove the deceased. Any further discussion of the prices or the selection of goods or services at this time would trigger the requirement to provide a GPL.

Answer 22

When you Request Authorization to Embalm, you also must:

Question 23

If the discussion of prices or arrangements takes place in the family’s home or while removing the deceased from a hospital or nursing home.

Answer 23

You Must Give out a GPL

Question 24

• You must give out certain information
• The Rule does not require you send callers a GPL.

Answer 24

Phone Inquiries

Question 25

Do not have to send a GPL in response.

Answer 25

Mail Inquiries

Question 26

A ____ offer of a GPL is not enough to comply with the Rule.

Answer 26

Verbal

Question 27

• Cannot tell customers that a GPL is available for inspection.
• Cannot show a GPL in a booklet or binder where it appears that there is only one copy available or that the booklet is solely for the funeral director’s use.
• Must physically offer consumers a GPL they can keep and take home with them.
• Must not discourage customers from looking at the GPL (saying it is unnecessary or difficult to understand).
• If you do not want to look at or keep it, you do not have to do anything further.

Answer 27

Does the Rule Require the GPL be Given to Keep?

Question 28

You must give all required information to anyone who asks __________.

Answer 28

Free of Charge

Question 29

You must give out a GPL in all _______ situations.

Answer 29

Pree-Need

Question 30

• GPL May vary from at-need situations
• Must include all required disclosures
• Must offer goods and services on an itemized basis.
• Cannot offer only package funerals to these customers.
• You must give a GPL to anyone who wishes to modify the funeral goods or services already purchased under this contract or to a survivor who must pay an additional sum because prices have increased since the arrangements were pre-planned.

Answer 30

Pre-Need Arrangements