Klicker Chapter 6

Question 1

continues to be an issue that many funeral directors do not understand and fail to embrace

Answer 1

aftercare

Question 2

what is the percentage of funeral homes in the US invovled in aftercare-Isard (2006)

Answer 2

three percent

Question 3

Canine (2004) writes that an NFDA survey reveals that ___ % of funeral homes report they offer bereavement aftercare programs.

Answer 3

33 percent

Question 4

a means of supplying support to a family after a death has occured

Answer 4

aftercare

Question 5

funeral service aftercare usually begins after the funeral has ended and continues for about ____

Answer 5

12 months.

Question 6

two forms of after care services that a funeral home can provide

Answer 6

• information oriented services
• direct care services

Question 7

information oriented services

Answer 7

this can include sending family grief-oriented literature one or more times after the funeral. this can include cards, letters, brochures, books, a directory or local grief support groups or agencies, or newsletters

Question 8

direct care services

Answer 8

have a grief counselor or staff or retainer, sponsoring a support group, sponsoring grief related seminars or workshops, special ceremonies during holidays or a personal visit to the family’s home by a funeral home staff member.

Question 9

have offered aftercare for years

Answer 9

hospice and organ donation

Question 10

why is it necessary for funeral homes to provide aftercare?

Answer 10

unfortunately not everyone has caring, sympathetic friends and family.

Question 11

aftercare is valuable to the bereaved community when

Answer 11

there are unusual circumstances surrounding a death that could result in prolonged or unresolved grief. Sims (2006) says you cannot eliminate the pain of death but you can ease the loneliness, confusion, isolation and despair that follows.

Question 12

____ can be a part of the funeral home’s aftercare services.

Answer 12

the internet

Question 13

funeral homes website can provide

Answer 13

links to aftercare sources.

Question 14

funeral homes website can also include

Answer 14

a link to send email messages of sympathy to family members.

Question 15

the one exception of help is when a funeral home uses

Answer 15

aftercare as a veiled cover for generating pre need leads-not okay. a family can tell when you are being sincere or looking for future sales.