Hanssens eller hoeffler 2 Flashcards

1
Q

What is brand equity?

A

It must be derived in the marketplace from the words and actions of consumers. Consumers decide with their purchases, based on whatever factors they deem important, which brands have more equity than other brands.

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2
Q

What is the source of brand equity?

A

Brand knowledge structures in the mind of consumers.

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3
Q

What is an example of definition of brand equity?

A

‘the differential effect that brand knowledge has on consumer response to marketing activity’.

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4
Q

What is the explanation to that definition?

A

A brand is thought to have positive equity to the extent that consumers respond more favourably to marketing activities when the brand is identified, compared to when it is not.

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5
Q

What is the research priority?

A

How brand knowledge sttructures are created and how they influence consumer behaviour.

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6
Q

What is the associative network memory model?

A

A brand will have a node in memory that may be associated with a variety of other nodes. All types of brand nodes may be linked to the brand to make up its brand associations in memory. Moreover, there are a number of dimensions by which these different kinds of associations may be characterised.

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7
Q

How does brans associations vary?

A

+ Content and whether they are related to the product or not.
+ Level of abstraction (Concrete/specific or abstract/general)
+ How stronglly linked they are to the brand and its other associations
+ How unique or common
+ How Favourably consumers regard them

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8
Q

What is the costumer-based brand equity framework?

A

It is used as a means of identifying the existence of marketing advantages for strong brands.

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9
Q

How has high equity brands been conseptualized?

A
via familiarity (prior knowledge, ownership or exposure
to the brand) or through outcome-oriented measures (market share leader, dominant brand or high-quality brand).
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10
Q

What is AIDA?

A

It is the hierarchy of effects model, Attention, Interest, desire, action

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11
Q

What is the attention and learning stage?

A

The building of brand knowledge structures.

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12
Q

What advantage is strong brands thought to have over unknown brands?

A

Memory encoding and storage advantage in building brand awareness and image. For brands with more elaborate memory structures will faciltate the formation of linkages of new associations.

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13
Q

What can be said about the linkages which forms strong brands?

A

There is a greater likelihood that the links that make up this knowledge will be uniquely associated with the brand.

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14
Q

What can be said about the linkages which forms weak brands?

A

Associations may end up being stored under the product category and not the specific brand.

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15
Q

What is the accessibility advantage?

A

Brands with a greater number of associations in a wide variety of contexts implies familiar brands are more likely to be in consumers’ consideration sets.

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16
Q

What could be said about selective attension and strong brands?

A

+ Information about strong brands is more easily noticed
+ The frequency of advertising of strong brands may create favourablr associations even in the absence of volontary processing
+ Consumers will selectively pay more attention to advertising for well-known brands

17
Q

What are direct effects on how consumers interpret and evaluate brands and marketing information?

A

Direct effects occur when brandrelated information is input directly into the decision process.

18
Q

What is loss aversion?

A

With loss aversion, the losses of switching away from a known brand loom larger than the potential gains from using another, lesser-known brand: This leads to an advantage for leading brands.

19
Q

What is the halo effect in the situation of advertising?

A

The positive feelings towards a brand can positively bias the evaluation of advertising of the brand.

20
Q

How does consumer directly evaluate and choose strong brands?

A

Consumer are likely to directly use both the confidence associated with familiarity as well as affect transfer when evaluating and selecting strong brands.

21
Q

When are indirect effects evoked?

A

when there is uncertainty or ambiguity in the decision environment

22
Q

How does confirmation bias affect the consumers’ decision making?

A

confirmation biases can lead to favourable evaluations in the presence of ambiguous information

23
Q

How does brand recognition work as a choice heuristic?

A

When the consumer have limited prior knowledge of a product category, its a way of dealing with risk to choose a name that’s familiar - sometimes toghether with a higher price and availability.

24
Q

How does brand name influence consumers preception of quality?

A

Brand name had a positive influence on subjects’ perceptions of quality in all conditions.

25
Q

What has reaserch about brand extension shown?

A

how well-known and well-regarded brands can extend more successfully and into more diverse categories.

26
Q

Which brands have shown to be especially extendible?

A

Brands with varied product category associations through past extensions

27
Q

How does brand extensions affect the parent brand?

A

Strengthes the parent brands and aids in other ways.

28
Q

What are the advantages regarding price of having a strong brand?

A

that brand leaders can command greater price differences and are more immune to price increases.

29
Q

When does a leading brand benefit the most from a discount?

A

When the price is still above the price of other brands.

30
Q

How does consumers react to repetition in advertisement?

A

Negative reaction with unknown brands as opposed to strong brands.

31
Q

What are the marketing advatages in brand familiarity of a strong brand?

A

Awareness

32
Q

What are the marketing advatages in brand knowledge of a strong brand?

A

Strong, favourable and unique brand associations

High quality brand

33
Q

What are the marketing advatages in brand performance of a strong brand?

A

Market share leader, dominant brand

34
Q

What are the marketing advatages post purchase of a strong brand?

A

Extension evaluation and loyalty

35
Q

What are the marketing advatages in the product of a strong brand?

A

more favourable attribute and benefit perceptions, overall preferance

36
Q

What are the marketing advatages in the exentions of a strong brand?

A

More favourable consumer respons, more efficient marketing programme

37
Q

What are the marketing advatages in the pricing of a strong brand?

A

Greater price premiums, more favourable response to price increases and decreases.

38
Q

What are the marketing advatages in the communication of a strong brand?

A

Pay greater attention, react more positively, retain more information