care values.

Question 1

define care values.

Answer 1

rules that practitioners in HSC must follow when working with service users.

Question 2

define person centred approach.

Answer 2

respecting and empowering individuals so that their whole being is supported and cared for.

Question 3

define holistic approach.

Answer 3

treatment of the whole person taking into account mental and social factors rather than just the symptoms of the disease.

Question 4

what are the 7 care values?

Answer 4

1) empowering and promoting independence.
2) respect for the individual.
3) maintaining confidentially.
4) preserving the dignity of individuals.
5) effective communication that displays empathy and warmth.
6) safeguarding and duty of care.
7) promoting anti-discriminatory practise.

Question 5

define empowerment.

Answer 5

when you feel in control of your life.

Question 6

define independence.

Answer 6

being bale to do things for yourself and not relying on others.

Question 7

for those who loose their independence what must they be able to do?

Answer 7

express their wishes and do what they can for themselves.

Question 8

what can cause a lack of independence.

Answer 8

lack of mobility, anxiety, paralysed, learning disabilities, dementia.

Question 9

how can you maximise an individuals independence if they have a lack of it?

Answer 9

giving them opportunities of what they want help with.
equipment to help with doing things independently.
supporting them not doing things for them.

Question 10

what does showing respect to an individual present?

Answer 10

being tolerant.
accepting their views.
accepting and keeping an open mind about differences.

Question 11

define confidentiality.

Answer 11

not sharing personal information about someone to someone else without their permission. especially if the information has been shared in confidence. this mean respecting their privacy.

Question 12

why is confidentiality important in HSC?

Answer 12

private information isn’t shred with other people and service users will feel confident that they can share their private information. if there wasn’t confidentiality service users might not open up about private issues which may lead to them not getting the care/ treatment they need.

Question 13

what is the data protection act 1998?

Answer 13

lays out strict rules about how to treat private data and how it should be stored.
includes: personal information- names, addresses, phone numbers etc.
individual’s healthcare needs.
individuals social care needs.

Question 14

when should confidentiality especially be kept?

Answer 14

vulnerable service user.
sensitive information.

Question 15

what may an individual feel if their information wasn’t kept confidential?

Answer 15

embarrassed, upset or at risk of danger if information is exposed.

Question 16

what private information could a carer know?

Answer 16

where the individual lives, medication, family, banking information, past trauma, health conditions.

Question 17

when does a conflict of interest occurs?

Answer 17

individuals ability to exercise judgement or act in a role is or could be impaired or otherwise influenced by his or her involvement in another role or relationship.

Question 18

define dignity.

Answer 18

being respected and treated with care.

Question 19

who/ which situations might someone need help preserving their dignity?

Answer 19

some people need help to preserve their dignity so others have to do it for them.
for example: those who can’t:
take themselves to the toilet.
feed themselves.
wipe their face after eating.
wash or dress themselves.

Question 20

what is the equality act 2010?

Answer 20

makes it unlawful to discriminate against someone on the grounds of these characteristics.
age, disability, gender reassignment, marriage/ civil partnership, pregnancy/ maternity, race, religion/ beliefs, sex/ sexual orientation.

Question 21

if an individual is unable to get themselves changed how could a service provider preserve their dignity by?

Answer 21

offering to help instead of taking over/ ask how much help they need.
ask weather they’re comfortable with them doing something before they do it.
being kind and patient.
asking for consent before you help them.
ask if they want privacy.
offering choices.

Question 22

how can you show dignity?

Answer 22

giving updates.
address them how they would liek you to.
keep religion and religious practices in your thought.

Question 23

why is showing dignity important?

Answer 23

shows that you are respecting someone and that you care for them by preserving their dignity.

Question 24

why is effective communication important in HSC?

Answer 24

important in HSC because if someone knows what is happening they will be calm and feel more confident. they will feel safe and like talking to the service provider and can better informed decisions as they know everything they need to.

Question 25

define empathy.

Answer 25

being able to understand and share the feeling and view of another individual.

Question 26

who might need help with communication?

Answer 26

younger children.
older people.
speech impediment.
mental disease (eg: dementia.)
people who can’t understand others (eg: language barrier/ communication.)

Question 27

how can you show that you value someone through communication?

Answer 27

being patient.
encouragement.
language they can understand.
help them understand.

Question 28

what are the different types of communication?

Answer 28

verbal, non-verbal, text, signage, hearing loops, BSL, Makaton, tone of voice, body language.

Question 29

why might BSL not be effective?

Answer 29

everyone doesn’t know it and it takes longer to spell it out.

Question 30

what is Makaton and why is it beneficial?

Answer 30

uses actions to sign out what they are describing. uses common vocab that is used in everyday language. simpler to use and learn than BSL and might be better for children or people with learning difficulties.

Question 31

define infliction.

Answer 31

change in the pitch or tone in your voice. varying your tone throughout speech. raising your voice slightly to indicate a question, lower it to end a declarative sentence.

Question 32

define safeguarding.

Answer 32

keeping people safe from harm.

Question 33

define DBS check.

Answer 33

a key part of the safer recruitment process is the use of a DBS check. the check refer to the disclosure and barring services which helps employers make safter recruitment decisions and prevent unsuitable people from working with vulnerable groups.

Question 34

what are the different types of abuse?

Answer 34

physical, emotional, sexual, financial, neglect, institutional, domestic violence, modern slavery, discriminatory abuse, cyberbullying, phycological, material.

Question 35

what are some of the signs of abuse?

Answer 35

separation anxiety, bruises, isolated, lying, insecure, embarrassed, stressed, mocking, walking on egg shells, manipulation, blackmailing, gaslighting, vulnerable, hungry, insults, threats, emotional, jumpy, quite/ withdrawn, change in personality, not wanting to go out, willing, low self-esteem, overthinking, clothing, anxiety, depression, don’t want to go home, ask for money, greedy, defensive marks, paranoid.

Question 36

define abuse.

Answer 36

action or lack of an action on the part of another that causes harm. it can be intentional or unintentional.

Question 37

define discrimination.

Answer 37

treating a person or group of people unfairly or less well than others due to a certain characteristic.

Question 38

what are the different forms of discrimination?

Answer 38

spreading rumours, bullying, gender pay gap, not giving someone a job- protected characteristics, not halal food options, stereotyping, labelling,.

Question 39

how can you prevent discrimination?

Answer 39

staff training.
rules to follow.
accessible information.
accessible buildings.
accepting all service users beliefs regardless.
equality act 2010.