8.4 The impact of diversity on dynamics and performance

Question 1

What are the 6 impacts of diversity stated by Cross?

Answer 1

Reduction in the cost of integrating new workers
Improved reputation
Enables better customer strategy
Increased innovation due to new perspectives
Improved problem solving
Board is seen as more flexible and resilient

Question 2

Which 2015 report identified a gender gap in UK Boards?

Answer 2

2015 Davies Report

Question 3

What were the findings of a McKinsey study of gender diversity in 366 companies in US, UK and Brazil?

Answer 3

Those companies that were in the first quartile of gender diversity outperformed those in the 4fourth quartile by 15%.

Question 4

Women account for approx. ____% university graduates and make ____% of househould purchasing decisions.

Answer 4

60%

70%

Question 5

What is collective intelligence?

Answer 5

A measure of the intellectual performance of a team, similar to an IQ score for an individual.

Question 6

Research has found that teams with a higher collective intelligence typically have 3 traits. What are these?

Answer 6

1 More women
2 Higher empathy scores in individuals
3 Better ‘turn-taking’.

Question 7

When was the Parker Review launched?

Answer 7

2016

Question 8

Wht is the goal of the Parker Review?

Answer 8

For every firm in the FTSE100 to have at least one BAME director by 2021., and every FTSE250 company by 2024.

Question 9

In September 2017, UK had only __% off non-white directors, compared to a population of __%.

Answer 9

8%

14%

Question 10

McKinsey’s Diversity Matters reprot found that the first quartile of ethnically diverse organisations perfromed __% better than the fourth quartile.

Answer 10

35%

Question 11

The general conclusion is that assumed generational differences in the workplace are not supported by s________ e______.

Answer 11

scientific evidence

Question 12

Culturally diverse teams tend to suffer from “process losses”? What do we mean by this?

Answer 12

Multicultural teams tend to work less well due to differing opinions of how to get things done, and differnces in how comfortable cultural cliques feel when working together.

Question 13

The Hofstede cultural model measures masculinity versus femininity. The _____ scored 62 for masculunity compared to Sweden’s ___.

Answer 13

62

5

Question 14

When considering diversity, boards must decide whether specific diversities are relevant to their e______ w_____.

Answer 14

effective working

Question 15

The Honey & Mumford model offers 4 different learning styles -people who learn preferentially through:
1 e\_\_\_\_\_\_\_
2 r\_\_\_\_\_\_\_\_
3 t\_\_\_\_\_
4 t\_\_\_\_ and e\_\_\_\_\_

Answer 15

experience
reflection
theory
trial and error

Question 16

Which is the most commonly used personality type indicator?

Answer 16

The Myer Briggs Type Indicator

Question 17

Which model describes what types of roles are required to strengthen a team’s performance?

Answer 17

The Belbin Team Roles Framework

Question 18

List 5 of the 9 roles within the Belbin Team Roles Framework.

Answer 18

1 Plant - creative problem solver, often precoccupied
2 Coordinator - mature chair, can be manipulative
3 Monitor-evaluator - sober and strategic, but lacks drive
4 Implementer - turns ideas into action, inflexible and slow to respond
5 Complete-finished - conscientious but inclined to worry and reluctant to delegate
6 Resource investigator - extroverted networker, often overly optimistic
7 Shaper - challengeing and drive, but can offend
8 Team worker - diplomatic and listening, sometimes indecisive
9 Specialist - single minded and skilled but often not overly technical.