10.4

Question 1

what is quality management made up of

Answer 1

quality control
quality assurance
statistical process control

Question 2

tolerance

Answer 2

allowable amount of variation within a particular quality. ranges depending on importance of component, what it needs to interact with

Question 3

destructive testing

Answer 3

a part is tested and will likely be destroyed/physically altered to find its failure point

Question 4

non destructive testing

Answer 4

product is tested to measure physical properties (eg weighing, checking dimensions – product is not damaged)

Question 5

inspection

Answer 5

happens to check quality at different stages of the production process. random inspections + continuous monitoring

Question 6

quality control

Answer 6

focused on product, detects errors, ensures expectations are met.
tolerances r defined at design stage. if exceeded – part is remade
waste eliminated as workers r accountable

Question 7

quality assurance

Answer 7

focused on process, prevents errors. covers all activities, reduces defects/defected products reaching customers

Question 8

statistical process control

Answer 8

uses statistical methods to ensure most efficient process. reduces waste, increases productivity, discovers potential problems within process. identifies where bottlenecking can occur etc, emphasis on early detection of problems