Workforce Planning and Talent Management Module 8 - Performance Management Flashcards
What is performance management?
A continuous process of setting objectives, and assessing behaviors and performance outcomes
What are the three types of performance management methods?
Trait, Behavioral, Results
What are the types of trait methods?
Graphics Rating Scales
Mixed-Standard Scales
Forced-Choice Method
Essay Method
What is the graphic rating scales method?
A trait method which uses ratings like poor, good, excellent
What is the mixed-standard scales method?
A trait method that use descriptive rating definitions for each trait that managers compare against employees’ actual performance to determine if they are less than, more than, or the same as described.
What is the forced-choice method?
A trait method in which the manager chooses between two statements that best describe the trait.
What is the essay method?
A trait method makes comments about the employee’s traits.
What are the types of behavioral methods?
Critical Incident
Behavioral Checklist
Behaviorally Anchored Rating Scale (BARS)
Behavior Observation Scale (BOS)
What is the critical incident method?
A behavior method that describes incidents that define successful and unsuccessful behavior.
What is the behavioral checklist method?
A behavior method that includes a list of desired behaviors or competencies.
What is the behaviorally anchored rating scale (BARS) method?
A behavior method in which multi-level performance descriptions are created for each competency or behavior.
What is the behavior observation scale method?
A behavior method that use a frequency scale against a behavioral checklist.
What are the types of results methods?
Productivity Measures
Management by Objectives
Balanced Scorecard
What is the productivity measures method?
A results method that reviews the number of units produced, positions filled, etc.
What is the management by objectives method?
A results method that measures the achievement of per-established goals.
