Organization Effectiveness Module 3 - Team Dynamics Flashcards
Traditional work group
Execute tasks
employee involvement teams
Make suggestions
Semi-autonomous workgroups
make decisions and solve problems concerning work processes
self-managing teams
make decisions and solve problems concerning work production
Self-designing teams
self managing teams that also control team design and membership
Cross-functional teams
Involve employee form different functional areas within the organization
Project teams
Involve employees in completing a specific project
Virtual teams
involve employees from different geographies or who rarely meet face to face
Sages to team Development:
- Forming- Create a team charter
- Storming- Engage in an exchange of ideas on how to move forward
- Norming- Accept difference, take responsibility, develop processes or protocols for decisions and actions
- Performing- Making successful progress
C-type Conflicts
Cognitive conflicts
A-Type Conflicts
affective conflicts
Role Conflict
Inter-role conflict
Inter-sender conflict
intra-sender conflict
Team Dysfunctions
- C-type Conflicts
- A-Type Conflicts
- Role Conflict
- Role Ambiguity
- Status
- Social Loafing
Diagnosing Team Dynamics:
Communication
Look at Communication is it : overt or covert
Diagnosing Team Dynamics: Functional Roles
Look at Functional Roles: Task-related activities and Group- maintenance activities
Diagnosing Team Dynamics: Group Problem Solving and Decision Making
- Suggestions may be ignored
- Minority rule
- Majority rule
- consensus
Diagnosing Team Dynamics:
- Communication
- Functional Roles
- Group Problem Solving and Decision Making
- Group Norms
Leadership and Authority
- Focused on achieving shared responsibility and accountability
- Resulting in tram synergy
Synergistic Team Characteristics
- Support
- listening and clarifying
- comfort with disagreement
- consensus decision making
- acceptance of each other
- quality performance
Team Development Interventions: Process Consultation & Team Building
- Individual Interventions
- Interviews
- 360 Degree Feedback
Team Development Interventions: Group Interventions
- Team Checklists
- Team Surveys
- Facilitated Goal Setting, Problem Solving, SWOT Analysis
Team Development Interventions: Process Consultation & Team Building (Cont’d)
- Intonations for integrating the group with the rest of the organization
- strategic planning
- stakeholder mapping
Team Development Interventions: Third-Party interventions
Conflict Resolution
Team Development Interventions:
- Process Consultation & Team Building
- Group Interventions
- Process Consultation & Team Building (Cont’d)
- Third-Party interventions
Team Member Competencies and Capabilities:
- Examine what is required= Type and level of skill, competencies, and experience
- Assess what is available= performance evaluation and development plans , skill inventories
- Determine gaps and take action= Acceptable and unacceptable
