Organization Effectiveness Module 3 - Team Dynamics

Question 1

Traditional work group

Answer 1

Execute tasks

Question 2

employee involvement teams

Answer 2

Make suggestions

Question 3

Semi-autonomous workgroups

Answer 3

make decisions and solve problems concerning work processes

Question 4

self-managing teams

Answer 4

make decisions and solve problems concerning work production

Question 5

Self-designing teams

Answer 5

self managing teams that also control team design and membership

Question 6

Cross-functional teams

Answer 6

Involve employee form different functional areas within the organization

Question 7

Project teams

Answer 7

Involve employees in completing a specific project

Question 8

Virtual teams

Answer 8

involve employees from different geographies or who rarely meet face to face

Question 9

Sages to team Development:

Answer 9

1. Forming- Create a team charter
2. Storming- Engage in an exchange of ideas on how to move forward
3. Norming- Accept difference, take responsibility, develop processes or protocols for decisions and actions
4. Performing- Making successful progress

Question 10

C-type Conflicts

Answer 10

Cognitive conflicts

Question 11

A-Type Conflicts

Answer 11

affective conflicts

Question 12

Role Conflict

Answer 12

Inter-role conflict
Inter-sender conflict
intra-sender conflict

Question 13

Team Dysfunctions

Answer 13

• C-type Conflicts
• A-Type Conflicts
• Role Conflict
• Role Ambiguity
• Status
• Social Loafing

Question 14

Diagnosing Team Dynamics:

Communication

Answer 14

Look at Communication is it : overt or covert

Question 15

Diagnosing Team Dynamics: Functional Roles

Answer 15

Look at Functional Roles: Task-related activities and Group- maintenance activities

Question 16

Diagnosing Team Dynamics: Group Problem Solving and Decision Making

Answer 16

• Suggestions may be ignored
• Minority rule
• Majority rule
• consensus

Question 17

Diagnosing Team Dynamics:

Answer 17

• Communication
• Functional Roles
• Group Problem Solving and Decision Making
• Group Norms

Question 18

Leadership and Authority

Answer 18

• Focused on achieving shared responsibility and accountability
• Resulting in tram synergy

Question 19

Synergistic Team Characteristics

Answer 19

• Support
• listening and clarifying
• comfort with disagreement
• consensus decision making
• acceptance of each other
• quality performance

Question 20

Team Development Interventions: Process Consultation & Team Building

Answer 20

• Individual Interventions
• Interviews
• 360 Degree Feedback

Question 21

Team Development Interventions: Group Interventions

Answer 21

• Team Checklists
• Team Surveys
• Facilitated Goal Setting, Problem Solving, SWOT Analysis

Question 22

Team Development Interventions: Process Consultation & Team Building (Cont’d)

Answer 22

• Intonations for integrating the group with the rest of the organization
• strategic planning
• stakeholder mapping

Question 23

Team Development Interventions: Third-Party interventions

Answer 23

Conflict Resolution

Question 24

Team Development Interventions:

Answer 24

• Process Consultation & Team Building
• Group Interventions
• Process Consultation & Team Building (Cont’d)
• Third-Party interventions

Question 25

Team Member Competencies and Capabilities:

Answer 25

• Examine what is required= Type and level of skill, competencies, and experience
• Assess what is available= performance evaluation and development plans , skill inventories
• Determine gaps and take action= Acceptable and unacceptable