Health, Wellness, and Safe Workplaces Module 5 - Supporting Psychological Wellbeing Flashcards
What is workplace violence?
Threatening gestures, verbal threats or abuse, hitting, shoving, etc.
What is type I violence and how can it be controlled?
Random acts of violence, usually associated with a criminal act
Controlled by: protective screens and barriers
What is type II violence and how can it be controlled?
Acts of violence from customers and clients
Controlled by: surveillance cameras, effective lighting, presence of security personnel, car-controlled entrances
What is type III violence and how can it be controlled?
Acts of violence from co-workers
Controlled by: management training, open environment, conflict resolution processes, employee training, non-tolerance policy
What is type IV violence and how can it be controlled?
Acts of violence from a family member or partner
Controlled by: employee and family assistance programs, temporary accommodation as required
What must sexual harassment policies include?
Define harassment Consequences including dismissal Process for reporting Mechanism for investigating Frivolous claims are not tolerated Training for all employees
What are psychosocial hazards?
Includes stressors
Acute stress - short-term
Chronic stress - long-term
Daily stress - regular
Catastrophic stress - significant event
What is eustress?
Positive stress that is usually accompanied with excitement and higher productivity
What are some causes of stress?
Unclear job responsibilities Role conflict Prejudice Poor working conditions No positive feedback Etc.
What is burnout?
Severe stress resulting in emotional exhaustion
What are some controls for stress?
Proper hiring Wellness and Fitness programs Employee assistance programs Effective communication Regular feedback Training
