Learning and Development Module 3 - Types of Knowledge

Question 1

What is a learning organization?

Answer 1

Acquires, organizes, and shares information and knowledge, and uses new information/knowledge to change its behavior in order to achieve it objectives and improve it effectiveness.

Question 2

What are the characteristics of a learning organization?

Answer 2

Systems thinking
Personal Mastery
Mental Models
Building shared vision
Team Learning

Question 3

What is explicit knowledge?

Answer 3

Tangible assets you can buy or trade such as patent, copyrights, and other forms of intellectual property

Question 4

What is tacit knowledge?

Answer 4

Valuable wisdom learned from experience and insight that has been defined as intuition, know how, little tricks, and judgement.

Question 5

What is intellectual capital?

Answer 5

The term used to describe intangible assets provided to an organizations by its employees efforts and also from it knowledge assets such as patents and other results of human innovation and thought.

Question 6

What are the four types of intellectual capital?

Answer 6

Human - employee KSAs

Renewal - a company’s intellectual property

Structural - the formal systems and informal relationships that allow employees to communicate, solve problems, and make decisions

Relationship - an organization’s relationship with suppliers, customers, and competitors that influence how it does business

Question 7

What are the four types of knowledge acquisition?

Answer 7

Environmental Scanning
Formal Learning
Informal Learning
Communities of Practice

Question 8

What are mental models?

Answer 8

Deeply ingrained assumptions, generalizations, or images that influence how we understand the world and how we take action.

Question 9

What are knowledge repositories?

Answer 9

Inventories of knowledge that organizations compile and store, and which can be easily retrieved.