Organization Effectiveness Module 5 - Change Management Flashcards
What are the typical reactions to change?
Denial, resistance, exploration, and acceptance
Why do people resist change?
Self interest Low tolerance for change Fear of ability to adapt Lack of trust Disagreement with the change Comfort with the status quo
What is Lewin’s Change Management Model?
- Unfreeze (instill belief in the change) 2. Transition (shift0 3. Refreeze (make it stick)
What is Lewin’s Force Field Analysis?
Diagnoses the driving and resisting forces in change and states that it is more important to identify and remove resistors than to focus on drivers.
What is Kotter’s Eight Step Change Model?
- Create a sense of urgency 2. Create a guiding coalition 3. Develop a vision and strategy 4. Communicate the vision and strategy 5. Empower broad-based action 6. Generate short-term wins 7. Consolidate gains and produce more change 8. Anchor the change in the culture of the organization
What is the Action Research Change Model?
What is the Positive Change Model?
What is single loop learning?
Take or revise action to acheive a set goal.
Get results.
Return to step one.
What is double loop learning?
Question beliefs and assumptions.
Take, revise action, or revise goal.
Get results.
Return to step one.
What is a PERT chart and critical path?
A PERT chart identify a network of activities. The critical path has no delay in sequency (or no slack).
What is a Gantt chart?
A Gantt chart is a form of activity diagram that combines tasks with their start and completion dates.
What is the path of communication?
Sender > Thinking > Encoding > Transmitting > Perceiving > Decoding > Receiver
What are some types of communcation?
Downward/Upward/Horizontal
Formal/Informal/Grapevine
Intentional/Unintentional - Non-verbal
What are some interferences with communcation?
Language, Culture, Gender differences.
Frame of reference.
Jargon.
