OCFD Philosophy COPY

Question 1

Vision Statement

Answer 1

To provide excellence through a unified Fire Department that is consistent, accountable, loyal, and safe.

Question 2

Firefighter requires first and foremost a_______.

Answer 2

Commitment

Question 3

Five Central themes concerning our lives in the fire service:

Answer 3

Commitment
Communication 
Leadership
Expectations
Environment

Question 4

_____ is central in determining the nature of that environment in which we live and work, and directly impacts the quality of service we provide to our citizens.

Answer 4

Communication

Question 5

_____ by definition is to bind , as by a promise.

Answer 5

Commitment

Question 6

____ can be defined as the act of binding oneself by a social, legal, or moral tie or requirement, such as a duty, contract, or promise that compels one to follow or avoid a particular course of action.

Answer 6

Obligation

Question 7

___ can also be defined as promise or pledge to do something and to be entrusted to take certain courses of action.

Answer 7

Commitment

Question 8

We understand that it is not true commitment unless it contains____ to the organization

Answer 8

Loyalty

Question 9

We believe that trust, ______, commitment, and ________ are needed to establish a working relationship with the citizens of Oklahoma City.

Answer 9

Compassion

Effective communication

Question 10

OKC Firefighters show commitment by taking the time to_______

Answer 10

“Just do it right”

Question 11

In order for a firefighter to be committed to the fire Department, the firefighter must feel _________.

Answer 11

The Department is committed to them

Question 12

____determine the expectations placed on us as Oklahoma City Firefighters and are based on how we as firefighters conduct ourselves on and off the job.

Answer 12

The people we serve

Question 13

_____ and ______ of the Fire Department and City should be a goal that every employee should strive to obtain.

Answer 13

Professionalism &

Positive Representation

Question 14

An organizations_____ is a combination of its members appearance, actions, and intentions.

Answer 14

Pride

Question 15

____ is often the first impression we convey to others.

Answer 15

Appearance

Question 16

_____ is the measure of how well we do out jobs.

Answer 16

Performance

Question 17

Sometimes the _____ is overlooked at the worksite based on one’s date of employment. Litigation by a recruit could provide a culture shock.

Answer 17

“Golden rule”

Question 18

It is said that the most expensive words in business are ______.

Answer 18

“We have always done it that way”

Question 19

A ______ is one of the most valuable assets a person can have in life.

Answer 19

Positive attitude

Question 20

Poor service and relationships often spring from what three things?

Answer 20

Poor listening, unsophisticated questioning, or an inability to see through assumptions.

Question 21

A _______ is a commitment to be the best, to be the standard, to set the benchmark by which the rest of the fire service is measured.

Answer 21

Commitment to excellence

Question 22

______ is a never-ending, minute-by-minute, day-by-day search for the best way to serve our Department, our fellow firefighters, and the people we are sworn to protect.

Answer 22

Excellence

Question 23

Our greatest responsibility is to_______ at all times.

Answer 23

Set a good example

Question 24

Courage is not the absence of fear or the opposite of fear. It is what?

Answer 24

The ability to act in spite of fear

Question 25

What are the two most important characteristics of a successful leader?

Answer 25

Honesty & Integrity

Question 26

____is the capacity to walk the talk, to deal with issues straight on, and to do what the mission statement directs us to do.

Answer 26

Integrity

Question 27

True leader lead by what?

Answer 27

Example

Question 28

What do true leaders focus on?

Answer 28

What they can do for the organization

Question 29

______ people ranging from Corporal to Battalion Chief were selected an place on committee that was assigned one of the five major themes.

Answer 29

21

Question 30

Each firefighter’s commitment should start with

Answer 30

his or her family.

Question 31

The environment of the OKC FD can be compared to

Answer 31

the weather in Oklahoma - dynamic, always changing

Question 32

Mission Statement:

Answer 32

Respond Quickly, Safely, Courteously- Meet the Need!