Company Officer 2 Flashcards
The basic format for policy and procedures documents generally contain_____
Statement of purpose
statement of scope
contents page
procedures or policies organized by specific topic or function
appendices containing copies of forums
What is the first step to completing a successful preincident survey?
Building the relationship between the company officer and the business owner/occupant
_____roof are composed of relatively short timbers of uniform length. These timbers are beveled and bored at the ends, where they are bolted together at an angle to form an interlocking network of structural timbers.
Trussless arched roofs
lamella roof
Trussless arched roofs are sometimes called_______-
Lamella roofs
_______roofs have a peak along one edge or in the center and a deck that slopes downward from the peak.
Pitched.
_____ roofs are commonly found on commercial, industrial and apartment buildings and may have a slight slope to facilitate water drainage.
Flat
What are the five C’s of radio communication?
Confidence
control
capability
conciseness
clarity
Every crew member must be trained on the following steps
Operation
frequency
procedures
safety
maintenance
Basic radio operation, radio frequency assignments organization radio procedures radio safety radio care and maintenance
Fire and emergency services organizations provide services to__________
Internal employees
external beneficiaries
stake holders
____ is a primary method for determining the needs, wants and desires of any of the three groups of customers.
Listening to feedback
________ is the ability of a system to work with and use the parts or equipment of another system
Interoperability
Communication procedures must accomplish what two objectives?
Establish the use of specific common terms that mean the same thing to all emergency response personnel.
Establish a system of transmitting periodic progress reports to keep all units current on progress of an incident.
Establish common terms
Establish periodic progress repoerts
In order to ensure that the proper level of customer service is being provided company officers should strive to meet the following objectives
Generate productive professional relationships with the customers
form individual relationships with stakeholders
educate their personnel about the community’s expectations
relationships with customers
relationships with stakeholders
educate about communities expectations
Information can be gathered through_______-
Formal meetings
informal interviews
surveys
IAFC’s rules of engagement for FF safety? How many?
11
How many firefighter life safety initiatives are there?
16
A blueprint to reducing firefighter deaths and injuries__________
Firefighter life safety initiatives
Who sponsors Fire/EMS, health and survival week?
International association of Fire chiefs
International association of Firefighters
It takes 16 firefighters approximately _______ minutes to rescue a lost or downed firefighter.
35 minutes (company officer book)
The combination of Carbon Monoxide (CO) and hydrogen cyanide (HCN) commonly found at structural fires is toxic at ________ppm
135 ppm
The majority of firefighter line of duty deaths occurs within the first ________ minutes after arriving on the scene.
12 minutes
During normal fire conditions, the maximum survival time for civilians is ________ min
10 minutes
Fire and EMS personnel frequently incur injuries while providing emergency services. The leading injuries amount these responders are ______ and ________
sprains and strains
The majority of injuries occurred during fire attack and search and rescue activities.
5 step operational risk management process
situational awareness
Hazard assessment
Hazard control
Decision point
Evaluate
There are five distinct components of the organizational risk management plan_____________
Risk identification
Risk evaluation
Priorities for action
Risk control techniques
Risk management monitoring
The overall risk management plan should have what three distinct sections?
Community risk assessment
Organizational risk management plan
Operational risk management process
Assessment
plan
process
Analyzing exposure to hazards implementing appropriate risk management techniques and monitoring their results
Risk management
_________ continues to be the leading cause of firefighter fatalities.
Cardiac Arrest
What are the 4 areas where caution is advised when using the internet?
Inappropriate sites
accuracy of information found on the internet
data and email live forever
restrictions regarding the use of social media
___________ records include training, performance, attendance, exposures, medical.
Personnel
_______ records are the basis for planning and justifying budge requests.
Activity records (incident reports)
Maintenance records are usually kept in 2 distinct categories
Preventive
and
corrective
Who generally maintains inventory and fixed assets records?
The administration
or
logistics branch of the organization
The steps involved in the budget process are?
PPimer
Planning
preparing
implementing
monitoring
evaluating
revising
An organizations _____ budget is used for the recurring expenses.
Operating Budget
What is the largest single item in an operating budget?
Personnel costs
90% of operating budget
A ________ budget includes projected major purchases. Items that cost over a specific amount and are expected to last more than 1 year. (usually 3 or more)
Capital Budget
Public organizations use what two types of budgets?
Capitol Budgets
Operating budgets
______ and ______ can be used interchangeable depending upon the organization and are based upon the authority delegated to the company officer.
Orders
and
Directives
A ______ is a guide to organizational decision making.
Policy
_____ are the basis for company level skills training such as fire attack, ICS, RIT, search ect.
SOP’s
The maximization of health and safety in the fire services is directly related to ____________
policies and procedures
What are the types of narrative reports?
Justification
recommendation
progress
progress and justification
description
The first step in preparing narrative report is to ____________
Determine the purpose
_______ are generally written to preclude deviation from the standard being set.
Rules and regulations
SOP’s/SOG’s allow deviation
What are the 3 main parts of a written document?
Intro
Body
Conclusion
How many words are in the average paragraph?
75- 125
The first step in writing any document is to determine the___________-
Audience
Scope
Purpose
The primary types of formal speeches and presentations for company officers include:
Persuasive
Informative
Instructional
What are the components of listening?
Attending
Understanding
remembering
evaluating
responding
Speech communication research indicates that nonverbal communication transmits _____% of any message.
93%
Speech communication research indicates that body language communication transmits _____% of any message
55%
Speech communication research indicates that vocal tone and infliction communication transmits _____% of any message
38%
Speech communication research indicates that verbal communication transmits _____% of any message
7%
What are the 5 general purposes for interpersonal communications?
Learn
Relate
Influence
Play
help
Interpersonal communication consists of the following basic elements?
Sender
Message
Receiver
Feedback
The four most common forms of communication with the fire and emergency services are __________
Informal interpersonal
oral
written
incident scene communications
Progressive discipline usually involves the following 3 levels?
Preventive action
Corrective action
punitive action
Progressive discipline starts with __________
training/education to correct the first instance that an employee fails to meet standard.
Discipline in the fire service is designed to _____________
provide positive motivation
Ensure compliance with established rules, regulations
Provide direction
Discipline = training that corrects
possible reasons that people break the rules___________
Resentment
boredom
ignorance
stress
If a conflict cannot be resolved an alternative is the peer mediation process. Some benefits of the process include_______
Relationships are maintained
External publicity is avoided
Organization control the process
costly litigation is avoided
participant control the resolution
What are the 6 steps of the conflict resolution?
Identify the problem
Define the problem
Determine the response
Determine alternative solutions
convert the decision to an action
test the action against the desired outcome
Also called the problem solving style________
Collaborating conflict
sharing of info openly and honestly
Reaching a compromise solution that all parties can agree upon_________
Negotiating conflict
Relying on an aggressive and uncooperative approach______________
Forcing conflict
Appeasing others by passively giving in to their positions_______
Accommodating conflict
Taking a nonassertive or passive approach
conflict management style
Avoiding conflict
What are the 5 methods of resolving conflicts?
Avoiding
Accommodating
forcing
negotiating
collaborating
According to NFPA 1021 the responsibility for formal performance evaluations rest tithe the level _______ fire officer.
Level II fire officer
Title VII of the Civil Acts rights of 1964
Hostile work environment
5 step planning model
problem solving
ISDIE
Identify
Select
design
implement
evaluate
A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project.
Pert Chart
Program
evaluation
review
technique
What skills are required to complete a task?
Planning
Organizing
Controlling
evaluating
Plans may be categorized as_________
Standing
single use
strategic
operational/administrative
Contingency
An effective company officer must possess the following management skills______________
Administrative skills
Human and communication skills
Conceptual and decision making skills
What are the Four functions of management?
Planning
Organizing
directing
Controlling
The NFPA standard defines the level 1 officer as a __________ and the level II officer as a __________
Level 1 Supervisor
Level 2 Manager
______ is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model.
Mentoring
4 step method of counseling
Describe current performance
describe desired performance
gain a commitment for change
follow up the commitment
_________ is a formal process which assists participants in identifying and resolving personal, behavioral or career problems that are adversely affecting performance.
Counseling
________ is a process of giving motivational direction, positive reinforcement and constructive feedback to employees in order to maintain and improve performance.
Coaching
Employees should be involved in establishing goals and objectives using one of three methods__________
Require the employee to accomplish a specific task
Delegate task
Use democratic leadership principles
The acronym _______ can be used to establish objectives that are:
SMART
Specific
Measurable
attainable
Relevant
Time bound (timely)
What is the best tool for combating groupthink?
Team Diversity
A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values
Group think
The first line supervisor should categorize activities into 3 levels of priority:
Emergency Response
Preparation for emergency response
Organization duties
A company officer has the following basic functions that are common to most supervisory positions
Meeting supervisory responsibilities
solving problems
establishing goals
Building an effective team
motivating
apply management principles
______Refers to the administration and control of projects, programs, situations or organization.
Management
Includes the processes of directing, overseeing, and controlling the activities of other individuals
Supervision
What are the four main reasons for lying?
BASS
Basic Needs
Affiliation
Self esteem
Self gratification
Some causes of unethical behavior in the fire and emergency services organizations include:
Violation of moral principles
Bottom-line mentality
Short cut Mentality
Exploitive mentality
Ethics: Three step check
Is it Legal?
Is it fair to all concerned?
How will it make me feel about myself?
_________express the level of conduct all members of society are expected to follow.
Ethical standards
_________Sometimes call “moral philosophy” are the agreed upon philosophical principles that define what is correct.
Ethics
Leaders can take the following 8 steps to create command presence
Determine the situation Know your resources develop a strategy Listen make the decision implement the decision evaluate take responsibility
To achieve command presence it may be helpful to have or develop the following attributes
Self confidence
trust worthiness
consistency
responsibility
acceptance
expertise
_____ is the ability to identify the components of a situation, assess the need for action, determine the nature of intervention and to be perceived as having the ability to take this action
Command presence
An evaluation method that incorporates feedback from multiple sources such as the worker his peers, superior and subordinates.
360 degree feedback evaluation
The first step in developing leadership skills is to
study successful leaders and develop your own list of leadership traits
