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IMS > Company Officer 2 > Flashcards

Company Officer 2 Flashcards

1
Q

The basic format for policy and procedures documents generally contain_____

A

Statement of purpose

statement of scope
contents page

procedures or policies organized by specific topic or function

appendices containing copies of forums

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2
Q

What is the first step to completing a successful preincident survey?

A

Building the relationship between the company officer and the business owner/occupant

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3
Q

_____roof are composed of relatively short timbers of uniform length. These timbers are beveled and bored at the ends, where they are bolted together at an angle to form an interlocking network of structural timbers.

A

Trussless arched roofs

lamella roof

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4
Q

Trussless arched roofs are sometimes called_______-

A

Lamella roofs

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5
Q

_______roofs have a peak along one edge or in the center and a deck that slopes downward from the peak.

A

Pitched.

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6
Q

_____ roofs are commonly found on commercial, industrial and apartment buildings and may have a slight slope to facilitate water drainage.

A

Flat

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7
Q

What are the five C’s of radio communication?

A

Confidence

control

capability

conciseness

clarity

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8
Q

Every crew member must be trained on the following steps

A

Operation

frequency

procedures

safety

maintenance

Basic radio operation, 
radio frequency assignments
organization radio procedures
radio safety
radio care and maintenance
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9
Q

Fire and emergency services organizations provide services to__________

A

Internal employees

external beneficiaries

stake holders

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10
Q

____ is a primary method for determining the needs, wants and desires of any of the three groups of customers.

A

Listening to feedback

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11
Q

________ is the ability of a system to work with and use the parts or equipment of another system

A

Interoperability

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12
Q

Communication procedures must accomplish what two objectives?

A

Establish the use of specific common terms that mean the same thing to all emergency response personnel.

Establish a system of transmitting periodic progress reports to keep all units current on progress of an incident.

Establish common terms

Establish periodic progress repoerts

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13
Q

In order to ensure that the proper level of customer service is being provided company officers should strive to meet the following objectives

A

Generate productive professional relationships with the customers

form individual relationships with stakeholders

educate their personnel about the community’s expectations

relationships with customers
relationships with stakeholders
educate about communities expectations

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14
Q

Information can be gathered through_______-

A

Formal meetings

informal interviews

surveys

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15
Q

IAFC’s rules of engagement for FF safety? How many?

A

11

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16
Q

How many firefighter life safety initiatives are there?

A

16

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17
Q

A blueprint to reducing firefighter deaths and injuries__________

A

Firefighter life safety initiatives

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18
Q

Who sponsors Fire/EMS, health and survival week?

A

International association of Fire chiefs

International association of Firefighters

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19
Q

It takes 16 firefighters approximately _______ minutes to rescue a lost or downed firefighter.

A

35 minutes (company officer book)

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20
Q

The combination of Carbon Monoxide (CO) and hydrogen cyanide (HCN) commonly found at structural fires is toxic at ________ppm

A

135 ppm

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21
Q

The majority of firefighter line of duty deaths occurs within the first ________ minutes after arriving on the scene.

A

12 minutes

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22
Q

During normal fire conditions, the maximum survival time for civilians is ________ min

A

10 minutes

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23
Q

Fire and EMS personnel frequently incur injuries while providing emergency services. The leading injuries amount these responders are ______ and ________

A

sprains and strains

The majority of injuries occurred during fire attack and search and rescue activities.

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24
Q

5 step operational risk management process

A

situational awareness

Hazard assessment

Hazard control

Decision point

Evaluate

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25
Q

There are five distinct components of the organizational risk management plan_____________

A

Risk identification

Risk evaluation

Priorities for action

Risk control techniques

Risk management monitoring

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26
Q

The overall risk management plan should have what three distinct sections?

A

Community risk assessment

Organizational risk management plan

Operational risk management process

Assessment
plan
process

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27
Q

Analyzing exposure to hazards implementing appropriate risk management techniques and monitoring their results

A

Risk management

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28
Q

_________ continues to be the leading cause of firefighter fatalities.

A

Cardiac Arrest

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29
Q

What are the 4 areas where caution is advised when using the internet?

A

Inappropriate sites

accuracy of information found on the internet

data and email live forever

restrictions regarding the use of social media

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30
Q

___________ records include training, performance, attendance, exposures, medical.

A

Personnel

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31
Q

_______ records are the basis for planning and justifying budge requests.

A

Activity records (incident reports)

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32
Q

Maintenance records are usually kept in 2 distinct categories

A

Preventive

and

corrective

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33
Q

Who generally maintains inventory and fixed assets records?

A

The administration

or

logistics branch of the organization

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34
Q

The steps involved in the budget process are?

A

PPimer

Planning

preparing

implementing

monitoring

evaluating

revising

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35
Q

An organizations _____ budget is used for the recurring expenses.

A

Operating Budget

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36
Q

What is the largest single item in an operating budget?

A

Personnel costs

90% of operating budget

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37
Q

A ________ budget includes projected major purchases. Items that cost over a specific amount and are expected to last more than 1 year. (usually 3 or more)

A

Capital Budget

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38
Q

Public organizations use what two types of budgets?

A

Capitol Budgets

Operating budgets

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39
Q

______ and ______ can be used interchangeable depending upon the organization and are based upon the authority delegated to the company officer.

A

Orders

and

Directives

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40
Q

A ______ is a guide to organizational decision making.

A

Policy

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41
Q

_____ are the basis for company level skills training such as fire attack, ICS, RIT, search ect.

A

SOP’s

42
Q

The maximization of health and safety in the fire services is directly related to ____________

A

policies and procedures

43
Q

What are the types of narrative reports?

A

Justification

recommendation

progress

progress and justification

description

44
Q

The first step in preparing narrative report is to ____________

A

Determine the purpose

45
Q

_______ are generally written to preclude deviation from the standard being set.

A

Rules and regulations

SOP’s/SOG’s allow deviation

46
Q

What are the 3 main parts of a written document?

A

Intro

Body

Conclusion

47
Q

How many words are in the average paragraph?

A

75- 125

48
Q

The first step in writing any document is to determine the___________-

A

Audience

Scope

Purpose

49
Q

The primary types of formal speeches and presentations for company officers include:

A

Persuasive

Informative

Instructional

50
Q

What are the components of listening?

A

Attending

Understanding

remembering

evaluating

responding

51
Q

Speech communication research indicates that nonverbal communication transmits _____% of any message.

A

93%

52
Q

Speech communication research indicates that body language communication transmits _____% of any message

A

55%

53
Q

Speech communication research indicates that vocal tone and infliction communication transmits _____% of any message

A

38%

54
Q

Speech communication research indicates that verbal communication transmits _____% of any message

A

7%

55
Q

What are the 5 general purposes for interpersonal communications?

A

Learn

Relate

Influence

Play

help

56
Q

Interpersonal communication consists of the following basic elements?

A

Sender

Message

Receiver

Feedback

57
Q

The four most common forms of communication with the fire and emergency services are __________

A

Informal interpersonal

oral

written

incident scene communications

58
Q

Progressive discipline usually involves the following 3 levels?

A

Preventive action

Corrective action

punitive action

59
Q

Progressive discipline starts with __________

A

training/education to correct the first instance that an employee fails to meet standard.

60
Q

Discipline in the fire service is designed to _____________

A

provide positive motivation

Ensure compliance with established rules, regulations

Provide direction

Discipline = training that corrects

61
Q

possible reasons that people break the rules___________

A

Resentment

boredom

ignorance

stress

62
Q

If a conflict cannot be resolved an alternative is the peer mediation process. Some benefits of the process include_______

A

Relationships are maintained

External publicity is avoided

Organization control the process

costly litigation is avoided

participant control the resolution

63
Q

What are the 6 steps of the conflict resolution?

A

Identify the problem

Define the problem

Determine the response

Determine alternative solutions

convert the decision to an action

test the action against the desired outcome

64
Q

Also called the problem solving style________

A

Collaborating conflict

sharing of info openly and honestly

65
Q

Reaching a compromise solution that all parties can agree upon_________

A

Negotiating conflict

66
Q

Relying on an aggressive and uncooperative approach______________

A

Forcing conflict

67
Q

Appeasing others by passively giving in to their positions_______

A

Accommodating conflict

68
Q

Taking a nonassertive or passive approach

conflict management style

A

Avoiding conflict

69
Q

What are the 5 methods of resolving conflicts?

A

Avoiding

Accommodating

forcing

negotiating

collaborating

70
Q

According to NFPA 1021 the responsibility for formal performance evaluations rest tithe the level _______ fire officer.

A

Level II fire officer

71
Q

Title VII of the Civil Acts rights of 1964

A

Hostile work environment

72
Q

5 step planning model

problem solving

A

ISDIE

Identify

Select

design

implement

evaluate

73
Q

A statistical tool used in project management that is designed to analyze and represent the tasks involved in completing a given project.

A

Pert Chart

Program
evaluation
review
technique

74
Q

What skills are required to complete a task?

A

Planning

Organizing

Controlling

evaluating

75
Q

Plans may be categorized as_________

A

Standing

single use

strategic

operational/administrative

Contingency

76
Q

An effective company officer must possess the following management skills______________

A

Administrative skills

Human and communication skills

Conceptual and decision making skills

77
Q

What are the Four functions of management?

A

Planning

Organizing

directing

Controlling

78
Q

The NFPA standard defines the level 1 officer as a __________ and the level II officer as a __________

A

Level 1 Supervisor

Level 2 Manager

79
Q

______ is used to better prepare individuals for their roles and responsibilities within the organization under the direction of a positive role model.

A

Mentoring

80
Q

4 step method of counseling

A

Describe current performance

describe desired performance

gain a commitment for change

follow up the commitment

81
Q

_________ is a formal process which assists participants in identifying and resolving personal, behavioral or career problems that are adversely affecting performance.

A

Counseling

82
Q

________ is a process of giving motivational direction, positive reinforcement and constructive feedback to employees in order to maintain and improve performance.

A

Coaching

83
Q

Employees should be involved in establishing goals and objectives using one of three methods__________

A

Require the employee to accomplish a specific task

Delegate task

Use democratic leadership principles

84
Q

The acronym _______ can be used to establish objectives that are:

A

SMART

Specific

Measurable

attainable

Relevant

Time bound (timely)

85
Q

What is the best tool for combating groupthink?

A

Team Diversity

86
Q

A pattern of thinking that includes self deception, peer pressure, and conformity to group ethics and values

A

Group think

87
Q

The first line supervisor should categorize activities into 3 levels of priority:

A

Emergency Response

Preparation for emergency response

Organization duties

88
Q

A company officer has the following basic functions that are common to most supervisory positions

A

Meeting supervisory responsibilities

solving problems

establishing goals

Building an effective team

motivating

apply management principles

89
Q

______Refers to the administration and control of projects, programs, situations or organization.

A

Management

90
Q

Includes the processes of directing, overseeing, and controlling the activities of other individuals

A

Supervision

91
Q

What are the four main reasons for lying?

A

BASS

Basic Needs

Affiliation

Self esteem

Self gratification

92
Q

Some causes of unethical behavior in the fire and emergency services organizations include:

A

Violation of moral principles

Bottom-line mentality

Short cut Mentality

Exploitive mentality

93
Q

Ethics: Three step check

A

Is it Legal?

Is it fair to all concerned?

How will it make me feel about myself?

94
Q

_________express the level of conduct all members of society are expected to follow.

A

Ethical standards

95
Q

_________Sometimes call “moral philosophy” are the agreed upon philosophical principles that define what is correct.

A

Ethics

96
Q

Leaders can take the following 8 steps to create command presence

A 
Determine the situation
Know your resources
develop a strategy
Listen
make the decision
implement the decision
evaluate
take responsibility
97
Q

To achieve command presence it may be helpful to have or develop the following attributes

A

Self confidence

trust worthiness

consistency

responsibility

acceptance

expertise

98
Q

_____ is the ability to identify the components of a situation, assess the need for action, determine the nature of intervention and to be perceived as having the ability to take this action

A

Command presence

99
Q

An evaluation method that incorporates feedback from multiple sources such as the worker his peers, superior and subordinates.

A

360 degree feedback evaluation

100
Q

The first step in developing leadership skills is to

A

study successful leaders and develop your own list of leadership traits

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