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LDR 531 Week 6 Quiz NEW
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LDR 531 Week 6 Quiz
1 The validity of a strategy for organizational change lies in its
speed of implementation
adaptability
clarity of vision
simplicity
2 Hard power tactics best influence those with which following characteristic? Action oriented High self-esteem Reflective orientation Intrinsically motivated
3 Surveys of seasoned managers reveal they believe politics in the workplace is a major part of organizational life part of some job requirements always unethical ineffective
4 During organizational change, employee–management interfaces such as workshops and retreats
distract the participants from the real issues
initiate
help employees overcome downsizing issues
solve communication problems relatively short-term periods of high-energy action
5 With downward influence, power tactics preferred by U.S. managers include inspirational appeals influence personal appeals coalitions
6 Periods of convergence are those in which an organization
is in turmoil
must downsize to conserve resources
seeks to improve its situation with relatively minor changes
employs new strategies to advance the organization
7 Transformational change in an organization has no defined formula is best delivered by a bottom-up plan is always necessary to some degree is best delivered by a top-down plan
8 Political behavior in the workplace
works only in an upward or lateral influence direction
attempts to influence decision making
is unlikely in a well-run organization
works only in a lateral influence direction
9 Organizational change relies on a balance of change and continuity vision planning strategy
10 Buck passing and scapegoating when politics is seen as a threat are forms of defensive behaviors offensive behaviors suppression aggression
11 To keep a strategy in focus, effective managers employ rigid implementation central themes simple goals piecemeal implementation
12 The formulation and implementation of a strategy
must be completely defined before action is taken
are ongoing events within an organization
follow strict, unalterable guidelines
are separate and sequential processes
13 A person likely to participate in political behavior is insensitive to social cues believes he or she has little influence has a desire for power is a social nonconformist
14 Politicking is less likely in organizations that have adeclining resources high role ambiguity clear performance appraisal systems democratic decision making
15 Central to managing a successful organizational strategy implementation are/is coalition management formal models of implementation competitive teams tracking progress
16 In convergent periods, the role of executive management is to
develop new strategies for the problems at hand
challenge middle managers to reinvent their departments
shift middle managers to promote new views
reemphasize the mission and core values
17 An influence tactic that relies on rank and enforcement of group goals is Coalitions legitimacy pressure personal appeals
18 A primary goal of politics in the workplace is to form alliances exclude undesirable peers secure limited resources promote organizational goals
19 Impression management sends \_\_\_\_\_ messages that may be \_\_\_\_\_ under other circumstances. true, false convincing, unconvincing false, true ethical, unethical
20 Organizational momentum relates to patterns of behavior, norms, and values growth in sales, profits, and so forth willingness to move beyond incremental change the rate of change to make improvements
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LDR 531 Week 6 Individual Mentorship Meeting Worksheet NEW
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LDR 531 Week 6 Individual Mentorship Meeting Worksheet
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LDR 531 Week 5 Quiz NEW
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LDR 531 Week 5 Quiz NEW
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LDR 531 Week 5 Quiz NEW
1 Which of the following is typically a characteristic of the mechanistic model of organization? Low formalization Decentralized management Wide span of controls Rigid departmentalization
2 Which of the following actions can extinguish risk taking and innovation?
Using organic organizational structures
Rewarding for the absence of failures rather than for the presence of success
Long tenure in management
Encouraging experimentation
3 Culture is most likely to be a liability when
the organization’s management is highly efficient
the organization scores low on the degree of formalization
the organization’s environment is dynamic
the organization is highly centralized
4 Strategy of differentiation consists of which of the following?
Price, support, design
Cost leadership, differentiation, cost focus
Upstream business strategy, midstream business strategy, downstream business strategy
Sourcing strategies, processing strategies, delivering strategies
5 Decision making within which one of the following organizational structures follows a strict chain of command? Boundaryless Bureaucracy Virtual Matrix
6 Which of the following factors is least likely to have an impact on organizational structure? Location Technology Size Strategy
7 The deemphasizing of hierarchical authority and control in organizational development is referred to as trust and support vertical blending horizontal integration power equalization
8 Which of the following statements is true regarding the functions of culture in an organization?
It hinders the generation of commitment to something larger than individual self-interest among employees.
It reduces the stability of the organizational system.
It does not affect employees’ attitudes and behavior.
It conveys a sense of identity for organization members.
9 Which of the following is the first step in Kotter’s eight-step plan for implementing change?
Create a new vision to direct the change and strategies for achieving the vision.
Establish a sense of urgency by creating a compelling reason for why change is needed.
Form a coalition with enough power to lead change.
Plan for, create, and reward short-term “wins” that move the organization toward the new vision.
10 Which of the following is least likely to lend to a simple organizational structure? Centralized authority Formalized rules and regulations Little departmentalization Wide span of control
11 Confusion in who reports to whom is a weakness of which one of the following organizational structures? Boundaryless Virtual Matrix Bureaucracy
12 Which of the following is least likely to realize a competitive advantage for an organization? Superior strategy Superior resources Superior skills Superior position
13 Which of the following is the last step in Kotter’s eight-step plan for implementing change?
Consolidate improvements, reassess changes, and make necessary adjustments in the new programs.
Establish a sense of urgency by creating a compelling reason for why change is needed.
Communicate the vision throughout the organization.
Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.
14 Idea champions display characteristics associated with \_\_\_\_\_\_\_\_\_ leadership. laissez-faire transformational narcissistic autocratic
15 Entering into various types of business ventures outside of the realm of an organization’s usual type of business is an example of a \_\_\_\_\_\_\_\_ strategy. chain integration customizing diversification undifferentiating
16 A(n) \_\_\_\_\_\_\_\_ organization is an organization that takes on a life of its own, apart from its founders and members, and is valued for itself and not for the goods or services it produces. matrix virtual institutionalized centralized 17 It is easiest for management to deal with resistance when it is implicit deferred passive overt
18 Which of the following statements is true regarding innovation?
Innovation is nurtured when there is an abundance of resources.
Innovative organizations reward both successes and failures.
Organic structures negatively influence innovation.
Interunit communication is low in innovative organizations.
19 Which of the following resistances to change is implicit? Strike Resignation Increased error Complaint
20 A(n) \_\_\_\_\_\_\_\_\_\_ strategy emphasizes the introduction of major new products and services. mechanistic cost-minimization innovation organic
21 The focus of a single segmentation within a scope strategy is known as a \_\_\_\_\_\_\_ strategy. niche customizing segmentation unsegmentation
22 Sometimes, businesses find it necessary to reconceive their core business. Which of the following would be the least effective strategy for doing so? Core relocation Business customization Business recombination Business redefinition
23 \_\_\_\_\_\_\_\_ are persons who act as catalysts and assume the responsibility for managing refinement activities. Change agents Free riders Whistle-blowers Laggards
24 ________ is a collection of change methods that seek to improve organizational effectiveness and employee well-being.
Organizational restructuring
Operant conditioning
Organizational polarization
Organizational development
25 Which of the following is an example of an individual source of resistance to change? Structural inertia Fear of the unknown Product orientation Employee orientation
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LDR 531 Week 5 Learning Team Weekly Reflection NEW
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LDR 531 Week 5 Learning Team Weekly Reflection NEW
Complete the 360 assessment.
Discuss the benefits of using this assessment as a tool.
Prepare a 350- to 1,050-word paper detailing the findings of the 360 assessment.
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LDR 531 Week 5 Individual Motivation Plan NEW
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LDR 531 Week 5 Individual Motivation Plan
Use the DiSC assessment results from your Learning Team members.
Interview your mentor to gather information about your mentor’s organization, the department your mentor works in, and his or her job description.
Write a plan that may be applied to your mentor’s department and that would increase your Learning Team members’ motivation, satisfaction, and performance based on their personal profiles, as if they were employees of that department.
Required Elements:
No more than 1400 words
Analyze specific differences in attitudes, emotions, personalities, and values among your Learning Team members, and address how each difference might be used to positively influence behavior.
Format your paper consistent with APA guidelines.
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LDR 531 Week 5 Individual Mentorship Meeting Worksheet NEW
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LDR 531 Week 5 Individual Mentorship Meeting Worksheet
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LDR 531 Week 4 Quiz NEW
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LDR 531 Week 4 Quiz NEW
1 Which of the following statements is true regarding negotiation?
Displaying a negative emotion at a negotiation can never be effective.
Angry negotiators who have less power than opponents have better outcomes.
Individuals who do poorly in a negotiation develop positive perceptions of their counterpart.
Feeling bad about your performance during a negotiation tends to impair future negotiations.
2 Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes? Consistency Consistency Incompatibility Tenacity
3 If Alberta is a categorized as a Theory X manager, which of the following behaviors is she most likely to exhibit?
She will let her employees choose their own goals.
She will strictly control all the details of any project she is managing.
She will delegate authority extensively to junior managers.
She will trust her employees to use their discretion in most matters.
4 MBO provides individual employees with clear-cut growth paths generalized feedback predefined targets personal performance objectives
5 \_\_\_\_\_\_\_\_ are caused by a specific event, are very brief, and accompanied by distinct facial expressions. Moods Emotions Attitudes Reactions
6 Why is Maslow’s theory criticized?
Its terminology tends to alienate those to whom it is applied.
There is little evidence that needs are structured or operate in the way it describes.
Its terminology tends to alienate those to whom it is applied.
The concept of self-actualization was unfounded.
7 \_\_\_\_\_\_\_\_ refers to evaluative statements or judgments concerning objects, people, or events. Appearance Behavior Attitude Demeanor
8 Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that
pay always has a direct correlation with job satisfaction
job conditions have a direct influence on job satisfaction
promotions and growth opportunities influence job satisfaction
personality plays a role in job satisfaction
9 Which of the following statements is true regarding the effects of moods and emotions on decision making?
Positive emotions tend to diminish problem-solving skills and analytical skills.
People with positive emotions are slower at processing information as compared to depressed people.
Depressed people tend to weigh all possible options rather than the most likely ones.
Moods and emotions have no direct influence on decision making.
10 Emotions such as relaxation, serenity, and calmness comprise the \_\_\_\_\_\_\_\_ mood dimension. neutral affect low negative affect low positive affect detached affect
11 Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor. Daniels’ response to the problem is referred to as neglect voice acceptance loyalty
12 Which of the following statements represents the cognitive component of attitude?
It is disappointing to know that I did not get a good evaluation.
This job is not giving me an opportunity to explore my skills.
I intend to work during the weekend to meet the month’s deadline.
I have decided to inform my supervisor that I will be quitting my job.
13 Which of the following statements is true regarding goal-setting theory?
Externally generated feedback is more powerful than self-generated feedback.
People do better when they get feedback on how well they are progressing toward their goals.
Goal commitment is more likely when individuals have an external locus of control.
Assigned goals generate greater goal commitment in low rather than high power-distance cultures.
14 Self-determination theory proposes that in addition to being driven by a need for autonomy, people seek ways to achieve
power and control
recognition and status
high rewards
competence and positive connections
15 The church you go to every Sunday is made up of people who have very different lifestyles and are at different stages in their life. Joanna is a 23-year-old, single parent who works for minimum wage and shifts from motel to motel for accommodation. Josephine is a single, 45-year-old woman who earns a decent salary and has few interests and friends outside her office. Jonathan is 60 years old, extremely wealthy, has a loving family, and enjoys his work. You have decided to apply Maslow’s hierarchy of needs to determine what motivates each of these individuals.
Which of the following needs would most likely motivate Joanna?
Social
Esteem
Physiological
Safety
16 Charles, Anna, Elle, and Adam are college friends and work in New York City. Comfortable living in New York occurs at about $40,000 a year. Charles makes $24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam makes $75,000 a year. Which of the following is most likely to be true with reference to correlation between pay and job satisfaction?
Anna is more satisfied with the job than Adam.
Elle and Adam are most likely to have a similar level of job satisfaction.
Charles and Anna have the same levels of job satisfaction in relation to their pay.
Charles is more satisfied with his job in comparison with Anna.
17 Which of the following is an example of deviant workplace behavior?
Requesting a two-day leave during Christmas
Sabotaging one’s organization’s computers
Disagreeing with others in a problem-solving meeting
Taking blame for not achieving a deadline
18 Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation? Positivity offset Emotional contagion Halo effect Framing effect
19 Gerard Yoder believes that every time he picks up his daughter, Penny, from school, it brings him good luck. The last time he picked her up from school, he won a lottery ticket. Today, after he received her from school, he reached his office and found out that he has been promoted. Which of the following concepts best describes Yoder’s belief? Bandwagon effect Positive bias Affect intensity Illusory correlation
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LDR 531 Week 4 Learning Team Conflict Resolution NEW
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LDR 531 Week 4 Learning Team Conflict Resolution
As you continue to develop in your career, you will find that your responsibilities as a leader will increase. You will be tasked with many different jobs, such as managing conflict, handling communication challenges among your team members, or addressing organizational communication needs. As you know, no employee likes to speak up only to have his or her ideas not taken seriously, or to confront others about their working styles, or to face uncomfortable gossip among coworkers.
View the LDR/531 Storybooks.
Develop a summary of no more than 1,050 words that includes multiple ways to handle the three situations shown in the Storybooks.
Discuss communication styles and barriers and the conflict and negotiation process involved in handling the three situations. For each storybook, describe the strategy or strategies you would apply in these situations.
Consider the following as you complete the assignment:
Storybook #1:
- How would you react when a team member is being vague and trying to spin bad news to sound more positive, thereby making it harder for the team to actually approach and resolve the issue?
- How could you encourage someone to continue to voice his or her opinion or to share an idea when you know she is hesitant to do so?
Storybook #2:
- As a manager, how would you relay an important negative message with as little impact on your team as possible? Why would you choose this method?
- What is the best way to handle gossip before it spreads?
- How might you handle your team’s feelings after a negative situation has occurred that does not directly affect your team but affects others around them?
Storybook #3:
• What strategies would you use to help your team alleviate stress caused by deadlines before any conflict arises?
General question for all three storybooks:
• Think about a personal situation from your work experience that is similar to each storybook scenario. How would you approach the situation differently based on the principles you learned in the storybooks? How might the results change?
Format your paper consistent with APA guidelines.
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LDR 531 Week 4 Individual Mentorship Meeting Worksheet NEW
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LDR 531 Week 4 Individual Mentorship Meeting Worksheet
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LDR 531 Week 3 Quiz NEW
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LDR 531 Week 3 Quiz NEW
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LDR 531 Week 3 Quiz
1 The two general approaches to negotiation are \_\_\_\_\_\_\_\_ bargaining and \_\_\_\_\_\_\_\_ bargaining. formal; informal affective; reflective emotional; rational distributive; integrative
2 When \_\_\_\_\_\_\_\_ is of importance in decision making, group decisions are preferred to individual decisions. efficiency acceptance of solution clear responsibility speed
3 As a consequence of the information circulated by the grapevine in an organization, employees experience increased member satisfaction increased anxiety increased power increased certainty
4 Genepa Corporation manufactures home appliances and other electronic products. Genepa is planning to introduce a new refrigerator model. The marketing manager at Genepa has developed a marketing plan for this new product and wants to communicate this plan to all the employees in the marketing department. Which of the following is most likely to be the best form of communication for communicating this plan? Oral communication Grapevine communication Written communication Nonverbal communication
5 The \_\_\_\_\_\_\_\_ view of conflict focuses on productive resolution of conflicts. transactional managed interactionist rational
6 The informal communication network in an organization is
determined by organization
based on clear and factual information
characterized by ambiguity
rooted in issues of minimal importance to employees
7 Bonnie Patterson has been a manager for seven years at Wayne and Watson, a legal consultancy firm. A good part of her workday involves holding meetings and she likes to do work on a time-bound schedule. For this reason, members of her team receive the agenda at the beginning of the meeting, followed by some time to contemplate over the issue at hand individually. Subsequently, the team members present their ideas one after the other, the group discusses them together, and lastly, a ranking is done to choose the most favored idea. This represents the \_\_\_\_\_\_\_\_ approach of group decision making. interacting brainstorming reference group nominal group 8 When one person seeks to satisfy his or her own interests regardless of the impact on the other parties to the conflict, that person is using the conflict-handling intention of avoiding competing compromising accommodating
9 Jordan is a sales officer who has been underperforming over the last three months. At the last monthly operations cycle meeting, he was given a warning. As the time for the next meeting draws close, Jordan fears his boss reprimanding him. Two days before the meeting, Jordan informs his manager that he has confirmed six deals in the last few days, one of which involves multiple orders for their machines. He, however, skips the detail that these are the only six orders he has been able to obtain in the whole month. Which one of the barriers to effective communication is depicted here? Information overload Language Grapevine Filtering
10 Shirley Shands is a hard worker but Debra, her manager, is irritated with her. While Debra concedes that Shirley’s work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.
Shirley uses filtering when communicating with Debra
Shirley and Debra come from a high-context culture
Shirley suffers from communication apprehension
Debra is engaging in social loafing
11 ________ teams are defined as groups of employees who perform highly related or interdependent jobs and take on many of the responsibilities of their former supervisors.
Independent
Self-managed work
Cross-functional
Problem-solving
12 Which of the following forms of communication is characterized by the use of only body movements, intonations, facial expressions, and physical distance to communicate?
Lateral communication
Nonverbal communication
Downward communication
Written communication
13 Which of the following is a unique advantage of lateral communication?
Lateral communication facilitates emotional expression, enhances motivation, and helps the organization control its employees effectively.
Lateral communication occurring with management’s knowledge and support can be beneficial even if it does not follow the formal vertical structure.
Lateral communication facilitates coordination at the intradepartmental level.
Lateral communication helps in the transmission of ideas and information.
14 Peter is working on a project. He feels that the parameters need to be changed to meet client specifications. First, he must talk to his immediate supervisor, who will then discuss the issue with her department director before any change can be implemented. Peter is most likely to be a part of the \_\_\_\_\_\_\_\_ type of small-group communication networks. mesh network all-channel network star network chain network
15 Which of the following statements is true regarding conflict?
Diversity of goals among groups is a major source of conflict.
The less specialized the activities of the group, the greater the likelihood of conflict.
The smaller the group, the greater the likelihood of conflict.
People low in the personality traits of disagreeableness, neuroticism, or self-monitoring are more likely to engage in a conflict.
16 When ________, the result is role conflict.
compliance with the group is marked by a tendency to notice and emphasize those aspects of the group that are distinctive
compliance with one role requirement may make it difficult to comply with another
compliance with one role aids our performance in another role
compliance with the group is an attempt to understand who we are and how we fit into the world
17 \_\_\_\_\_\_\_\_ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action. Social loafing Groupthink Cyberloafing In-group favoritism
18 Most people assume that a police officer should behave in a lawful manner, refrain from demonstrating favoritism to any particular group, and do his or her best to uphold the law. Which of the following terms best represents these beliefs? Diversity Similarity Dispersion of responsibility Role expectation 19 To retain its edge in the organic health food market, Natura has established a high-priority team comprised of senior executives from the company’s production, marketing, and research divisions. These employees work together closely to study consumer attitudes about organic health foods and come up with a closely monitored development and marketing strategy for new products. This ensures that each division is informed of the specific needs, timelines, and expected outcomes of the strategy. It also makes Natura a company that adapts to changes in market trends swiftly. The team Natura uses here is of the \_\_\_\_\_\_\_\_ type. self-managed work traditional cross-functional problem-solving 20 Which of the following terms best describes the process that occurs when two or more parties decide how to allocate scarce resources? Integration Differentiation Association Negotiation
21 Matt works as a sales representative at Tandem Industries which manufactures and sells bicycles. He is the best salesperson on the floor, but he also receives the highest number of customer complaints for late deliveries. Which of the following, if true, best explains this situation?
The company’s manufacturing facility is functioning at optimum capacity.
The company uses enterprise solutions to manage inventory.
The company keeps inventory levels low in order to reduce costs.
The company’s sales and logistics functions are tightly integrated.
22 Which of the following is desirable when a crucial project is delegated to a virtual team?
Engaging in close monitoring of the work being done by the team throughout the project
Avoiding publicity of the team’s progress and success in the organization
Promoting a sense of independence over group spirit to encourage competition
Discouraging the sharing of unique information as it benefits some employees unfairly
23 Synergy Inc. has recently assigned some of its best employees to form a cross-functional team and complete a project from a new client. Many of the employees on this team are apprehensive about the structure and dynamics of how they will function as a group and accomplish this goal. To energize the employees, their immediate manager is holding a meeting with them next week where he will provide them some additional training in strategies and methods that may work well for the team. The manager’s initiative to hold this meeting fulfills the \_\_\_\_\_\_\_\_ function of communication information control filtering emotional expression 24 With reference to the team effectiveness model, which of the following is one of the key components of an effective team, included under the category of contextual factors? Social loafing Common purpose Climate of trust Team efficacy
25 A collectivist Chinese manager is most likely to use which of the following techniques for conflict management? Avoiding Authoritative command Pressurizing Direct confrontation
26 Janice Cooper has recently joined a hospital as a part of the internship program prescribed by the nursing school she attends. Janice, who was inspired to take up this profession by the story of Florence Nightingale, had very strong ideals about how she should behave as a nurse. She felt that as a nurse, she must be gentle, pleasant, and caring at all times so she could serve her patients well, and she often went to great lengths as an intern by putting in extra hours at the hospital and so on. The scenario reflects Janice’s role conflict role ambiguity role fuzziness role perception
27 The time attendance system in the production division at MM, an automobile manufacturing company, was malfunctioning. Consequently, Greg Hill, one of the front-level managers sent it for repair. In the meantime, he placed a register where all workers of the production division had to provide their time of entry and exit from the office. At the end of the week, when looking through the time logs, he had certain concerns about a group of employees. In the next week, he personally tracked the time this group of employees spent working and realized that they were reporting a greater number of working hours than they actually worked. This group engaged in a barrier to communication called
communication apprehension
filtering
silence
lying
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LDR 531 Week 3 Learning Team Reflection NEW
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LDR 531 Week 3 Learning Team Reflection NEW
Discuss and choose, as a Learning Team, the most important barrier that you think creates a communication challenge within groups and teams, as highlighted in the “Barriers to Effective Communication” section in Ch. 11 of Organizational Behavior. Why did your team choose this particular barrier and how does it create a communication challenge? Provide real-life examples you may have experienced regarding this particular barrier.
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.
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LDR 531 Week 3 Learning Summary NEW
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LDR 531 Week 3 Individual Mentorship Meeting Worksheet NEW
Complete the Material: Week 3 Mentorship Meeting Worksheet.
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LDR 531 Week 3 Individual Leadership Style NEW
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LDR 531 Week 3 Individual Leadership Style NEW
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LDR 531 Week 3 Individual Leadership Style
Select and describe a leader you admire. Your selected leader may be either a real-life individual or a fictional character from television, the movies, or a book. Using leadership theories, analyze your selected leader to identify characteristics and provide specific examples of leadership qualities you think contributed to that person’s success.
Evaluate your own leadership style and work with your mentor to identify your own leadership characteristics.
Write a paper in which you explain your leadership style and your ideas and plans for improving your effectiveness as a leader based on your comparison with an admired leader and your work with your mentor.
Required Elements:
- No more than 1050 words
- Format your paper consistent with APA guidelines
- Evaluate your chosen leader and yourself, based on the leadership theories.
- Summarize the discussion with your mentor
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LDR 531 Week 2 Team Weekly Reflection NEW
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LDR 531 Week 2 Team Weekly Reflection NEW
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LDR 531 Week 2 Team Weekly Reflection
Discuss this week’s objectives with your team. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field.
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.
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