Hotel GM Responsibility Flashcards
What is multitasking for a GM?
Ability to efficiently handle multiple tasks and responsibilities simultaneously in order to ensure the smooth operation of the hotel.
This involves juggling various duties such as overseeing staff, managing guest services, handling administrative tasks, addressing customer concerns, and ensuring that the hotel is running efficiently and effectively.
Responsibility of a GM
Hotel is a fast phased high-pressured environment that takes a whole network of workers and departments to run everything smoothly.
-Use the opportunity to provide memorable experience or be a dark spot on an otherwise great visit
-Build and lead a great team/ you are as good as your team
-forming and fostering a great team is utmost important; right people, right skills, attitude and character to achieve goals
-Focus on developing a company culture /goals
- Always learning and improving Learn and innovate
-Developing a ability to spot problems and weakness will allow your hotel to continue operations.
-Spot the best source for revenue that will get the best ROI or better the REevPar. / who can synchronize the entire process. Empower your staff and be present to the guests
Be prepared for emergency, clear plans for emergency, evacuation, exit marked in rooms. Strategic business relationship, nothing more than mutually beneficial relationships with others strategic relationship to ensure constant stream of people are coming thru your doors Internet savy ; marketing and brand themselves, youtube with top five reasons why your hotel rocks, website locally optimized for search, submitting your hotel address and website and google apps and searches More an more booking comes on line, make sure you are with OTAs Reputation management; can pose a threat to the hotel, taking steps to fight this potential danger is imperative; offer incentives for good reviews Boundaries for GM ; your job doesn’t over take the rest of your life. Family needs your Customer is always right, fix the root problems, turn weakness to strength. Have fun, enjoy guest, staff and enjoy your work, good attitude rub off on those around you.
What is it like to be a GM?
When you have a GM sort of a job, you are at different places, you are moving & thinking always. You have a lot of pressure on you have a lot of things to do. He was making the distinction (difference) that should be able to put your record with your achievements up against any one. Period!
What kind of manager are you; micro manager or overviewer?
You dont need to get into micro managing. But as an experienced GM you need to know the plumbing and wiring of peoples mind and how they react to company guidelines. U need to have a deep understanding of the industry which includes the foundational knowledge of people skills and capabilities.
What’s the GM‘s Mission?
GM’s mission is
1. to improve the organization’s efficiency and increase its profits by managing its operations.
2. His other responsibilities include managing staff, applying the best marketing strategies, overseeing hotel budgets, and overseeing various aspects of the business.
How should GM express himself in general?
- Enthusiastic not afraid of hardworking.
- Strong desire to achieve financial success, good appearance and personal credibility.
- and strong interpersonal skills. Conflict negotiation etc.
What kind of mindset required for the GM job?
The hotel manager job demands a multifaceted approach that combines strategic thinking with an adaptable and customer-focused mindset. By prioritising the guest experience, operational efficiency, team leadership, financial acumen, adaptability, innovation, and crisis management readiness, hotel managers can navigate the complexities of the hospitality industry successfully.
How do you handle an underperforming employee
As a hotel general manager, addressing underperformance is a crucial aspect of maintaining a high-quality work environment and ensuring the success of your establishment. I would organise the HR manager to meet the staff in person and discuss the issues what causes underperforming. I will scrutinise ways to boost their morals and brainstorm with HR the best possible ways of solving these issues. Document the issues, Communicate with the employee, Set goals and objectives, Provide training and resources, Monitor progress, Address any underlying issues, Take disciplinary action.
What is your day look like as a GM?
Starts with the review of day before reports. It is filled around the clock with meetings and exchanges with HODs in team meetings, reviewing our progress and discussing any challenges that need attention. This includes sales & Marketing meetings. I will then get into administrative responsibilities and meeting and greeting people. I do empower my staff to reach desirable outcomes.
Why do you think you will be successful in this job?
I have the right combination of skills, attitude and experience. I’m someone who grew up in the industry. I have been in this industry as a successful hotelier for more than 25 years and 20 of that as a GM. I believe I have the strategy and vision to meet the challenges of the current business environment by prioritising & turning to technology and innovative solutions.
What is your management style?
My Leadership style
I believe in inspiring employees.I can’t put myself into a specific category as to what type of a leader I’m, it depends where I’m. There’s no blockbuster style. If I have to put myself into a package I would say that would be transformational leadership where I take time to teach people and be a mentor. I think I adapt more of transformational leadership. I WORK WITH MY TEAM TO IDENTIFY THE AREAS OF IMPROVEMENT.
What is the nature of Transformational Leadership?
If your leadership style emphasizes the ability to inspire, motivate, and empower your followers to achieve extraordinary outcomes it is transformational leadership.
Why your leadership is Transformational Leadership?
Sometimeswhen employees come to work they have never set foot in a hotel. Mostly in poor countries where more than 60% people are living in grinding poverty, dependent on subsistent agriculture living on less than two dollars a day coming from extremely poor rural communities to then train them to move into this industry and to deal with a lot of these intercultural challenges or difficult guests or different traditions or eating patterns requires a lot of training and the communication and intercultural skills so that’s a big part of the program.
What does it mean to empower employees?
Empowering staff to reach desirable outcomes means 1- giving them the 2- authority resources, and 3- support they need to achieve positive results.
It involves
1- delegating decision-making power,
2- providing training and development opportunities, 3- fostering a culture of trust and accountability, and
4- creating an environment where employees feel motivated and capable of contributing to the organization’s success.
What are the Key points
of Empowering Staff?
- Delegation of decision making powers
- Providing training and development opportunities
- Fostering a culture of trust and accountability
- Creating a culture of people that can melt together
- Creating and environment where employees feel motivated and being able to contribute to the success of the company.”
