CRM-ADM - Fixed Wing Flashcards
Which of the following people can exercise the final authority and responsibility for the operation and safety of the flight?
Pilot-in-Command.
The PIC may deviate from a regulation in an emergency situation:
Only to the extent required to meet that emergency.
Part of the PIC’s responsibilities to the crew would be:
Communicate intentions and bottom lines to crew.
Regarding CRM, which of the following describes one element of the authority of the PIC?
Prioritizing duties and distributing workload.
One necessary element of CRM is situational awareness. The PIC has a responsibility to promote a situationally aware crew and can do so most effectively through:
Enforcing standardization, policies, and procedures.
After a flight where problems were encountered, how should the PIC handle those problems during debriefing?
Review all expectations and actions of the crew during the event, good and bad.
Ideally, the PIC will exercise appropriate authority by:
Balancing assertiveness and crewmember participation.
The difference between leadership and authority is that:
Leadership involves teamwork and is acquired; authority involves power and is assigned.
Whose responsibility is it to set the tone of the flight from the outset?
The Pilot-in-Command.
Which of the following pilots is giving an effective briefing?
Joe briefs on each item separately, asking for questions or comments after each item.
Which of the following items should be addressed in a crew briefing?
Expectations for handling deviations from SOPs.
Which crewmember is demonstrating good communication for flight operations?
Beth questions the actions of the PIC when she believes they do not follow SOP.
Kara noticed Ben making a minor mistake when performing an SOP during a critical phase of flight. The mistake did not affect the safety of the flight. When should she bring it up to him?
During a period of low workload.
“Bottom lines” are important:
For safety and correct following of SOPs.
Cabin crew not being ready for an imminent takeoff or landing can be a serious problem, causing injuries or accidents. What is the best remedy against this?
Have a cabin crewmember inform the captain when the cabin is secured.
If before takeoff turbulence is anticipated during the flight, a member of the flight crew should inform any cabin crew or flight attendants:
Prior to the flight.
Which of the following is a part of assertive behavior?
Inquiry.
If you have given instructions to a crewmember, which of the following would constitute feedback on the part of the crewmember?
All of the answers are correct.
True or false: Social verbal communication is useful in the context of an aircraft flight crew.
True – it serves to build teamwork and community.
Making assumptions to fill in information gaps can be a dangerous practice. How can such problems be prevented?
The recipient of the message should provide proper feedback.
True or false: You can communicate messages without being aware of it.
True. Body language, among other things, can send messages without the user realizing it.
For most companies flight crews are rarely the same individuals every time. To build teams, then, it is recommended that:
Company-wide CRM training show what behaviors are expected.
A young, inexperienced pilot thinks that something the PIC is doing may be against SOPs, but isn’t certain. What should he do?
Speak up anyway. Communication should always be encouraged to facilitate understanding.
Increased teamwork results in:
Increased safety and efficiency.
True or false? Only the PIC exhibits leadership.
False. Anyone on the flightcrew can display leadership, but the PIC has authority.
Objectives and roles of team members should be determined:
And agreed upon by everyone.
Successful teamwork is achieved if:
The output of the team is greater than the sum of each crewmember’s work in isolation.
The emotional climate of a particular flight is positive and comfortable until Susanne shows up. Susanne has had some family problems recently and is experiencing emotional stress. She does her job competently, but her verbal responses are minimal and her mood and tone are negative. What is the best course of action to take here?
Take a little extra time to talk to Susanne. Though you cannot solve her problems, you can try to make her feel comfortable with the group and encourage her positive participation.
An experienced PIC is working with a crew largely composed of new, inexperienced members. How can the PIC improve the emotional climate of the flight?
All of the answers are correct.
A good, synergistic team will be one where members interact effectively and feel empowered and encouraged to contribute. Such interactions are more likely to occur when crewmembers know:
Their role and the roles of others within the larger group function.
Which of the following teams has a positive group climate?
Tim maintains an “open” cockpit atmosphere, where people can ask questions and make suggestions freely.
When critiquing crewmember performance during a flight debriefing, what is the best approach to take?
Ensure you deal with both positive and negative aspects of performance. Make it about learning by focusing on the future.
Crewmembers are encouraged to question the actions and decisions of others. How can they do so without damaging the ‘team concept’ or ‘emotional climate’?
Focus on ‘questioning’ actions or decisions rather than criticizing them.
As workload during flight increases:
The pilot may struggle to attend to all necessary tasks.
When workload overload occurs, the best thing you can do as a pilot is to:
Stop, think, slow down, and prioritize.
Instances of overload during flight:
Can be mitigated with good task management.
The ideal level of “readiness” or stimulation for performing tasks:
Should be moderate, but too much stimulation can lead to stress.
Avoiding underload can be accomplished with good planning, but if it occurs, you should:
Use low workload periods to discuss options and plan ahead.
During pre-flight planning, which stage or stages of flight should get extra attention, since heavy workloads are usually involved?
Takeoff and landing.
The sterile cockpit rule (also known as the “sterile flight deck”) exists to:
Control distractions to the pilot during critical phases of flight.
Stress and high workload can degrade memory. What resources provide crews with backup for memory failure in relation to the completion of tasks?
Checklists.
One of the primary goals of workload distribution is to reduce complacency and distraction. In order to prevent such degradation of situational awareness, tasks should be distributed so that:
More than one crewmember is involved.
Automation of aircraft is intended to reduce pilot workload and allow for greater situational awareness. In order for automation to truly reduce pilot workload, the pilot must:
Be familiar with and understand the equipment.
Mentally demanding tasks can be as tiring as physically demanding tasks, so a major part of workload management is information management. The first critical information management skill for flying with advanced avionics is to understand the system at a conceptual level. This means pilots should:
Remember how the system is organized.
Which of the following accurately lists the recommended basics of developing an information management strategy to handle the mental burden of information?
Always double-check the system, use verbal callouts, and ensure the presentation makes sense.
Which of the following is a behavioral marker of a crewmember who knows how to effectively handle a heavy workload? When overwhelmed by the workload, the crewmember:
Speaks up and lets other crewmembers know so that workloads can be redistributed.
