Chapter 33 Flashcards
What is stress
Stress is an adaptive response, moderate by individual differences, that is a consequence of any action, situation, or event that places special demands on a person.
What are the 3 key factors determine the likelihood of stress
- Importance
- Uncertainty
- Duration
What is eustress and distress
When there is stress, it helps and positive to a certain limit and it is called eustress. After that it becomes distress problem for a person and has negative effects. It is called distress.
What are stressors in work environment
- Job risk
- Prolonged noise
- Glaring or inadequate lightning
- Temperature variations
- To gain poor air quality
- Require repetitive moments
What is role stress
It is cause by role overhead or under head, conflict or role ambiguity also known as unclear expectations
What are types of stress
- Short term physical stress
- Long term physical stress
- Internal symptoms
- Behvioral symptoms
What are symptoms for Short term physical stress
- Faster heart beat
- Increased sweating
- Cool skin
- Cold hands and feet
- Feelings of nausea
What are long term physical stress symptoms
- Change in appetite
- Frequent colds
- Illnesses such as asthma, back pain, digestive problems, headaches, aches and pains, feeling of intense and long term tiredness.
- Worry or anxiety
- Confusion
- Feeling ill
- Feeling out of control
- Mode changes
- Depression
- Frustration
- Helplessness
- Restlessness
- Being more lethargic
- Difficulty sleeping
- Drinking more alcohol and smoking more
- Reply more on medication
What are behavioral symptoms
- Talking so fast or loud
- Bad modes
- Being irritable
- Defensiveness
- Being critical
- Aggression
- Irrational
- Overreacting and reacting emotionally
- Reduce personal effectiveness
- Being unreasonably negative
- Making less realistic judgements
- Being unable to concentrate and having difficulty making decisions.
- Being more forgetful
- Making more mistakes
- Being more accident prone
- Changing work habits
- Increase absent ism
- Neglect of personal appearance
What is outcome of stressful organization
- Poorer decision making
- Decreased creativity
- Lost work time
- Increase turnover
- More sabotage
What is stress prevention
Focuses on controlling or eliminating stressors that might provoke the stress response
What are stress management programs
- Wellness training
- Time management
- Coping skills
- Assessment
- Self-help materials
- Group programs
- Relaxation
- Time management
- Manage change
- Get fit
- Let it go
- Social support
- Relaxation
- Physical exercise
What are organization stress prevention
- Focus on people’s work demand
- Focus on ways to reduce distress at work
