Chapter 2 Flashcards
What is management
The process of planning, organizing, directing and controlling organizational resources to achieve organizational goals.
What is outcome of planning
organization strategy
What is planning
It is a process used by managers to identify and select appropriate goals and courses of action for an organization.
What is the outcome of organizing
Organizational structure
What is organizing
Creating the structure of working relationships between employees that best allows them to work together and achieve goals.
What is the outcome of leading
high level of motivation and commitment
What is leading
Determining direction, stating a clear vision for employees to follow, and helping employees understand the role they play in attaining goals.
What is outcome of controlling
The outcome of controlling is an accurate measurement of performance and regulation of efficiency and effectiveness.
What is controlling
Evaluating how well the organization is in achieving its goals and taking corrective action to improve performance.
What is efficiency
Doing things right
What is effectiveness
Doing the right things right
Who is manager
An individual in an organization who direct the activities of others.
What are 3 main functions of manager
1- Quality
2- Cost
3- Customer satisfaction
What are 3 basic skills required by any manager
- Conceptual skills
- Human skills
- Technical skills
What are conceptual skills
The ability to analyze and diagnose a situation and distinguish between cause and effect
