Chapter 2 Flashcards
What is management
The process of planning, organizing, directing and controlling organizational resources to achieve organizational goals.
What is outcome of planning
organization strategy
What is planning
It is a process used by managers to identify and select appropriate goals and courses of action for an organization.
What is the outcome of organizing
Organizational structure
What is organizing
Creating the structure of working relationships between employees that best allows them to work together and achieve goals.
What is the outcome of leading
high level of motivation and commitment
What is leading
Determining direction, stating a clear vision for employees to follow, and helping employees understand the role they play in attaining goals.
What is outcome of controlling
The outcome of controlling is an accurate measurement of performance and regulation of efficiency and effectiveness.
What is controlling
Evaluating how well the organization is in achieving its goals and taking corrective action to improve performance.
What is efficiency
Doing things right
What is effectiveness
Doing the right things right
Who is manager
An individual in an organization who direct the activities of others.
What are 3 main functions of manager
1- Quality
2- Cost
3- Customer satisfaction
What are 3 basic skills required by any manager
- Conceptual skills
- Human skills
- Technical skills
What are conceptual skills
The ability to analyze and diagnose a situation and distinguish between cause and effect
What are human skills
The ability to understand, alter, lead and control the behavior of other individuals and groups
What are technical skills
The specific knowledge and techniques required to perform an organization role.
What are 3 levels of managers
- Top level
- Middle level
- First-line manager
Which type of manager needs most technical skills and which one need lowest technical skills
First line manager needs maximum technical skills and top manager need less technical skills.
Which skills are required by every level of manager
human skills
What are 3 basic managerial roles
- Interpersonal roles
- Informational roles
- Decisional roles
How can HRM help manager
- Productivity
- Operations
- Relationships (between different levels and dept)
- Conflict
- Stress
- Reward system
What is HRM
Human resource management (HRM or HR) is the management of human resources.
