Chapter 22 Flashcards
What is learning
Learning is a relatively permanent change in behavior that results from direct or indirect experience.
What are 4 phases/steps of training
1- Needs assessment (basic issue)
2- Design of training
3- Delivery of training
4- Evaluation
How we can identify training needs
- Self-assessment
- Company records
- Customer complaints
- New technology
- Employee grievances
- Interviews with manager
- Customer satisfaction surveys
- Observation
What are 3 levels that identify training needs
- Organization analysis
- Task analysis
- Person analysis
What is gap analysis
What is vs Should be
What are learning styles
There are different styles
- Watching
- Listening
- Doing
- Workshops etc
Which method has maximum remembrance level
- Hear
- Hear and see
- Hear, see and do
Hear, see and do
What are different training methods
- Online learning
- Lecture
- Case study
- Simulation
- Internships
- Mentoring
- Discussions
- Games (stock exchange online demo version)
- Role playing
- Computer-based
- Video training
What are 3 workplace training methods
1- On-the-job
2- Off-the-job
3- Individualized
What is on-the-job training
OJT is training at the actual work site using the actual work equipment.
What is off-the-job training
Training is at a training facility designed specifically for training
Why some people do not get benefit after training
- Don’t learn material
- Don’t understand real life applications
- Lack of confidence
- Forgetting the material
What we check in training evaluation
- Trainee reaction
- Testing
- Performance appraisal
- Records of organizational performance
What is training evaluation design
There are 2 groups in evaluation design:
- Trainee group (We select a group for training, they are called trainee group)
- Control group (The people who does not get training called control group)
Does training is for current job and development is for future job
Yes
What is HRD
Human resource development
