Chapter 22 Flashcards
What is learning
Learning is a relatively permanent change in behavior that results from direct or indirect experience.
What are 4 phases/steps of training
1- Needs assessment (basic issue)
2- Design of training
3- Delivery of training
4- Evaluation
How we can identify training needs
- Self-assessment
- Company records
- Customer complaints
- New technology
- Employee grievances
- Interviews with manager
- Customer satisfaction surveys
- Observation
What are 3 levels that identify training needs
- Organization analysis
- Task analysis
- Person analysis
What is gap analysis
What is vs Should be
What are learning styles
There are different styles
- Watching
- Listening
- Doing
- Workshops etc
Which method has maximum remembrance level
- Hear
- Hear and see
- Hear, see and do
Hear, see and do
What are different training methods
- Online learning
- Lecture
- Case study
- Simulation
- Internships
- Mentoring
- Discussions
- Games (stock exchange online demo version)
- Role playing
- Computer-based
- Video training
What are 3 workplace training methods
1- On-the-job
2- Off-the-job
3- Individualized
What is on-the-job training
OJT is training at the actual work site using the actual work equipment.
What is off-the-job training
Training is at a training facility designed specifically for training
Why some people do not get benefit after training
- Don’t learn material
- Don’t understand real life applications
- Lack of confidence
- Forgetting the material
What we check in training evaluation
- Trainee reaction
- Testing
- Performance appraisal
- Records of organizational performance
What is training evaluation design
There are 2 groups in evaluation design:
- Trainee group (We select a group for training, they are called trainee group)
- Control group (The people who does not get training called control group)
Does training is for current job and development is for future job
Yes
