Chapter 26 Flashcards
1
Q
What is performance appraisal
A
The ongoing process of evaluating and managing both the behavior and outcomes in the workplace. Its goal is to provide accurate picture of past and future employee performance.
2
Q
What are 2 objects of performance appraisal
A
- Evaluation
2. Development
3
Q
What is evaluation objective in performance appraisal
A
- Staffing decisions
- Compensation decisions
- Evaluate selection system
4
Q
What is development objective in performance appraisal
A
- Performance feedback
- Decision for future performance
- Identify training & development needs
5
Q
What evaluates in performance appraisal
A
- Traits
- Behavior
- Task outcomes
6
Q
What are the standards for evaluation
A
- Realistic
- Measurable
- Clearly understood
7
Q
What are performance appraisal methods
A
- Rating scales (graphic scales)
- Comparative methods (ranking, forced distribution(charts), paired comparison)
- Critical incidents (Annual review, checklist, behaviorally anchored, rating scales)
- Essay
- MBO (management by objective)
- Combination methods
8
Q
What is management by objective method
A
Goal setting -> Planning -> Reviewing progress -> Appraisal overall performance
9
Q
Does MBO also called participative management
A
Yes
10
Q
What happens in appraisal interview
A
- Ask for self-assessment
- Invite participation
- Express appreciation
- Minimize criticism
- Change the behavior, not the person
- Focus on problem solving
- Be supportive
- Establish goals
- Follow up day by day
11
Q
Who do evaluation
A
- Supervisor
- Peer evaluation
- Customer/client evaluation
- Self rating
- Reverse appraisal (asking students about teachers)
- Team appraisal
- Multiple (360 degree)
12
Q
What are common rater errors in PA
A
- Supervisory bias
- Halo effect (judge one thing and assume all other aspects on that)
- Central tendency (put all in average)
- Leniency (put all very good)
- Strictness (put all bad)
- Recency (a good job near evaluation so show all good in yearly progress and vice versa)
- Overall rating
