300-32 Processing Complaints and Employee Issues Flashcards
What are processed for which ADR is responsible?
Mediation, Employee Relations, grievance, ERC
What is a division case manager?
Appointed by Commander, assist supervisors with starting IRFs and ensure timeline is followed
What is the IADCMS?
Internal Affairs Division Case Management System
What is an Issue Acknowledgement Form (IAF)?
form made by IADCMS after entering and IRF, given to people to acknowledge it has been received
What is an Issue Record Form (IRF)?
Electronic form from IADCMS, used to issue tracking numbers and possible solutions
What is an Issue Resolution Record (IRR)?
Form used by ERC for presenting ERC issue to commanders
What are Shift Tracking Coordinators?
Assigned by commander to assist supervisors with starting IRF, IADCMS timeline being followed
What shall happen is a Shift Tracking Coordinator is no longer able to serve as a coordinator?
Division Commander shall notify the Commander of IAD in writing
What shall IAD/CIO provide a citisen once they initially bring an issue to them?
an Issue Tracking Number
When shall an issue be processed by IAD/CIO when received after business hours?
Next working day
Who is responsible for creating an IRF for EWS issues?
EWS Unit Supervisor
What is Mediation
Impartial third party assists parties resolving their conflicts through communication
How long shall the mediation process be allowed to solve department issues?
60 days
Who is responsible for determing if issues are eligible for meditaion?
IAD Admin LTs, intake SGTs ADR LT
Who may order a mandatory mediation?
AC over ADR
