29. Quality Control in the Hematology Laboratory

Question 1

1. A quality test result would:
   a.Be accurate
   b.Be meaningless to a physician
   c.Cost a lot of money
   d. Take a very long time to process

Answer 1

a.Be accurate

Question 2

2.All of the following are part of Root Cause Analysis,except:
a.Sequence of events charting
b.Data collection
c.Recommendations
d.Waste definitions

Answer 2

d.Waste definitions

Question 3

3. Lean’s main focus is:

Answer 3

Value to the costomer

Question 4

4.All of the following are examples of good customer ser-vice except:
a.Calling critical results promptly
b.Answering the phone politely
c. Asking a nurse to call back later
d. Giving a physician information he/she asked for

Answer 4

c. Asking a nurse to call back later

Question 5

5.Assessments are:
a.Only important for passing an inspection
b. Something you do only once a year
c.Performed only by outside agencies
d. Performed internally as well as externally

Answer 5

d. Performed internally as well as externally

Question 6

6.Which of the following are not types of quality manage-ment activities?
a.Equipment maintenance
b.Procedure manuals
c.Taking a coffee break
d.Calibration

Answer 6

c.Taking a coffee break

Question 7

7. Trends can be seen on:
   a.Gaussian graph
   b.Youden plot
   c.Sigma-metric
   d.Levy-Jennings graph

Answer 7

d.Levy-Jennings graph

Question 8

8.Westgard Rules help to identify:
a.Random error
b.Systematic error
c.Trends
d.Shifts
e.a and b only
f.c and d only
g. all of the above

Answer 8

e.a and b only

Question 9

9.Which of the following is a high quality process?
a.3 Sigma
b.4 Sigma
c.6 Sigma
d.2 Sigma

Answer 9

c.6 Sigma

Question 10

10.List four method validation experiments required by CLIA.

Answer 10

Replication, Interference, Recover, Comparison of methods

Question 11

11.Troubleshooting steps for a systematic error do not include:

a. Investigating all parameters for errors
b. Running control material
c. Performing a precision check
d.Rechecking recent reagent changes,calibrations

Answer 11

c. Performing a precision check

Question 12

12.Explain the types of statistics commonly included in peer group data.

Answer 12

Standard Deviation Index (SDI), CV index (CVI), Z-score