GM'S BIGGEST CHALLENGE Flashcards

1
Q

What do we have to do as a Brand

A

We need to double down down on making sure that our product &. Services resonate with customers, adding products and fill gaps to deliver extraordinary experience that loyalty taken to the next level making sure that you have a constant stream of customers coming thru your doors and we are using technology in a very different way to do things to resonate with customers.

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2
Q

Lagged performer

A

That’s the transformation of taking your hotel from a lagged performer to a champion.Now best performer/ don’t become complacent:

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