Topic Seven, Part 4 - Internal and External Quality Standards Flashcards
What is Quality?
The design and reliability of the product
What does it mean by Being fit for Purpose?
ensuring the product is safe, reliable and durable
What does it mean by Satisfying Legislation?
law is passed which sets the standard for certain products
What does it mean by Quality Control?
The process of a business reviewing the quality of the production process
What does it mean by Quality Assurance?
Concerned with how a business sets out its procedures to assure the right quality
Why is Quality Important?
- globalisation means more competition
- It is a legal standard
- Consumers complain through social media
What does it mean by Costs of inspection?
- Time and money spent employing people to inspect
- Install procedures to improve quality
What does it mean by Cost of poor-quality products?
- Wasted materials
- Production losses to rectify faults
- Damage to business reputation
What are the main aspects to aid quality management?
- build quality into the product.
- The standard for performance is zero defects.
- Improved quality is free
What does it mean by Wastage Rates?
Number of rejects produced / Total number of products produced x 100
How does Total Quality Management (TQM) help a business?
- Improve quality
- Encourage employees to be involved
- Seek out any inefficiencies
What is Benchmarking?
compare a business with a competitor to improve its own practices
What are the several stages to effective benchmarking?
- Decide what to benchmark
- Conduct an analysis on other businesses
- compare and identify areas for improvement
- Take action to improve
What is External Benchmarking?
where comparisons are made between businesses
What is internal Benchmarking
comparisons are made within the business
