Topic Five, Part 1 - Communication Flashcards
How does effective communication save money?
Reduce mistakes and time which saves money
How can poor communication impact an employees feeling of involvement within the business?
clear communication gives the employees a sense of belonging
How can effective communication help marketing?
Successful communication with the market increases sales
What is one-way communication?
Where a message is sent, but the receiver has no right to reply
What is an advantage of one-way communication?
Easy
What is a disadvantage of one-way communication?
No feedback from receiver
What is two-way communication?
A sender and receiver both communicate
What is an advantage of two-way communication?
More effective as the receiver can feedback
What is a disadvantage of two-way communication?
Takes more time
What is formal communication?
Communication is done with agreed rules or procedures
What is informal communication?
Little to no, established rules for communication
What is open communication?
The use of language understood by the vast majority
What is closed communication?
Language used is mainly only understood by those within the business
What is vertical communication?
Management passing information down, or employees passing them up
What is horizontal communication?
Communication between people on the same level of the organisational structure
