MGT 521 UOP Course,MGT 521 UOP Tutors,MGT 521 UOP Assignments Flashcards
MGT 521 Complete Class Management
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MGT 521 Complete Class Management
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MGT 521 Week 6 Individual Planning and Measuring Performance
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MGT 521 Week 6 Individual Planning and Measuring Performance
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MGT 521 Week 6 Individual Personal Professional Development Plan
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Resources: Personal Professional Development Plan Activity, Parts 1-4 from Weeks 1-3.
Complete the Personal Professional Development Plan.
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MGT 521 Week 6 Individual Knowledge Check
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1 . As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that your school is addressing. If your university was paying minimum wage when necessary and applying the minimum legal standards to its employees’ work environment, it would be said to have fulfilled its ________.
- A. social obligation
- B. social responsibility
- C. social responsiveness
- D. social expectation
2 . As a university student, your institution’s social principles and practices reflect on you, as a stakeholder, in the organization. Therefore, it is your right to question how these practices should be evaluated in relation to the social issues that the school is addressing. If your university provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be said to be ________.
- A. fulfilling its social obligation
- B. socially aware
- C. socially responsive
- D. socially image conscious
3 . An organization with a ___________ perspective on social responsibility is focused on maximizing profits.
- A. social responsibility
- B. social screening
- C. social profitability
- D. social obligation
4 . The process of applying social and environmental criteria to an investment decision is known as ________.
- A. green management
- B. values-based management
- C. community investing
- D. social screening
5 . Managers who consider the impact of their organization on the natural environment are said to be practicing ________.
- A. values-based management
- B. ethics-based management
- C. conventional management
- D. green management
6 . In which of the following approaches of going green does the organization exhibit the least environmental sensitivity?
- A. Light green approach
- B. Deep green approach
- C. Market approach
- D. Stakeholder approach
7 . At the ________ level of moral development, a person’s choice between right and wrong is based on personal consequences from outside sources.
- A. preconventional
- B. conventional
- C. principled
- D. elevated
8 . At the ________ level of moral development, ethical decisions rely on living up to the expectations of others.
- A. principled
- B. conventional
- C. conscientious
- D. preconventional
9 . In which of the following stages of moral development do individuals value the rights of others and uphold absolute values and rights, regardless of the majority’s opinion?
- A. Preconventional stage
- B. Conventional stage
- C. Principled stage
- D. Established stage
10 . ________ represent basic convictions about what is right and wrong.
- A. Dogmas
- B. Values
- C. Cultures
- D. Beliefs
11 . A ________ is a formal statement of an organization’s primary values and the ethical rules it expects its employees to follow.
- A. mission statement
- B. code of purpose
- C. code of ethics
- D. vision statement
12 . Organizations create an ethical code that exemplifies the values and morals they want to uphold in conducting business. One category of an ethical code typically consists of being a dependable organizational citizen. Activities that can be included in this section are
- A. complying with antitrust and trade regulations
- B. complying with accounting rules and controls
- C. providing high-quality products or services
- D. demonstrating fairness and honesty
13 . ___________________ evaluate management practices related to the organization’s ethical code.
- A. Protective mechanisms
- B. Whistle-blowers
- C. Financial disclosures
- D. Independent social audits
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MGT 521 Week 5 Individual Team Leadership
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Your manager tells you about a new department the company will be adding that is part of the company’s strategic plan to enter a particular market segment. Your manager would like you to manage one of the teams in this new department. Your manager has put together the team you will be managing. Your new team consists of the members of your current Learning Team.
To be successful in the new market segment, your team must efficiently accomplish the goals set by the company. Your manager, therefore, would like you to develop a leadership approach for each team member on your team based on the theories of leadership and each member’s individual personalities.
Write a memo to your manager of no more than 1,400 words in which you explain how you plan to successfully lead your team. Include the following:
Evaluate the individuals, including yourself, based on the personality assessment.
Evaluate the situation in terms of urgency, culture, and so forth.
Determine leadership approaches, based on individuals and the situation. Highlight the principles you have applied from various leadership theories.
Format your memo consistent with APA guidelines.
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MGT 521 Week 5 Individual Knowledge Check
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1 . The control process assumes that ________.
- A. employees require clear directions from management
- B. employees are underqualified and require training
- C. specific goals for performance were already created during the planning process
- D. employee monitoring costs are part and parcel of doing business
2 . An example of control criteria that can be used in any situation is ________.
- A. number of calls taken per day
- B. employee satisfaction
- C. average time to process paperwork
- D. client requests completed per hour
3 . In reviewing the result of the control process, managers could choose to avoid taking action when ________.
- A. an employee fails to attain the standard because of internal problems
- B. the variance between actual performance and the standard is acceptable
- C. performance standards are acceptable, though the employees have not attained it
- D. the variance observed from the expected performance is caused due to unrealistic standards
17 . If a manager rationalizes that he does not have time to investigate the source of a problem and instead resorts to “putting out fires,” the manager is missing the use of ________.
- A. bureaucratic control
- B. immediate corrective action
- C. basic corrective action
- D. concurrent control
4 . Which of the following types of control prevents problems because it takes place prior to the actual activity?
- A. Feedforward control
- B. Concurrent control
- C. Feedback control
- D. Management control
5 . Management by walking around is what type of control?
- A. Feedforward control
- B. Concurrent control
- C. Feedback control
- D. Reactive control
6 . What type of control gives employees information on how well they performed, and therefore, can increase motivation?
- A. Feedforward control
- B. Concurrent control
- C. Feedback control
- D. Proactive control
7 . The current ratio and acid test are two examples of what type of ratio?
- A. Activity
- B. Liquidity
- C. Leverage
- D. Profitability
8 . Which of the following ratios measures an organization’s ability to meet financial obligations (debt) and allow someone to understand the company’s use of different methods of financing to pay interest?
- A. Liquidity ratios
- B. Leverage ratios
- C. Profitability
- D. Activity ratios
9 . If a firm wants to measure items related to sales and turnover, it should use what type of ratio?
- A. Liquidity
- B. Leverage
- C. Profitability
- D. Activity
10 . Which of the following is a performance measurement tool that looks at four areas that can help a company succeed?
- A. Market value method
- B. Economic value method
- C. Balanced scorecard approach
- D. Information control approach
11 . Suzy’s Packing Supplies is an organization that prides itself on keeping its employees happy. In fact, most of Suzy’s performance measures are based around the firm’s workers. If Suzy chooses to measure the organization’s performance using the balanced scorecard tool, which one of the four factors will she focus on the most?
- A. Financial
- B. Customer
- C. Internal processes
- D. People/innovation/growth strategies
12 . Which of the following options listed would be an example of a measurement in the internal processes area of a balanced scorecard?
- A. Employee satisfaction
- B. Customer satisfaction
- C. Quarterly profits
- D. Duplicate activities across functions
13 . Which of the four areas of a balanced scorecard can help a firm best answer the question, “how do we look to shareholders?”
- A. Customer
- B. Internal processes
- C. People/innovation/growth assets
- D. Financial
14 . ________ is a method through which organizations compare themselves to other firms to improve their processes and products.
- A. Factor analysis
- B. Total quality management
- C. Market positioning
- D. Benchmarking
15 . Firms can benchmark their performance against competitors, but they can also benchmark against themselves. This is known as _____.
- A. self-analysis
- B. planning
- C. intra-organizational benchmarking
- D. internal benchmarking
16 . Amy’s Waffle Hut is not performing well in inventory turnover (products are sitting unused for too long, and some are spoiling). To correct this, Amy walks across the street to speak to Sue, owner of Sue’s Cinnamon Rolls, to see how she handles her inventory. Amy is engaged in what process?
- A. Competitor sabotage
- B. Networking
- C. Competitor analysis
- D. Benchmarking
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MGT 521 Week 5 DQ 4
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MGT 521 Week 5 DQ 4
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How has the Sarbanes-Oxley Act (SOX) changed the system of corporate governance in publicly traded organizations in the United States? How has SOX adjusted the decisions managers must make when recommending actions to reduce performance gaps?
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MGT 521 Week 5 DQ 3
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The text states that a multinational corporation may need to adapt its control measures across the different locations where it operates, to ensure each measure is relevant in each location. Given this, how can a manager at the home office recommend appropriate actions to reduce performance gaps for the other locations? Is this possible? Explain and support your answer.
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MGT 521 Week 5 DQ 2
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MGT 521 Week 5 DQ 2
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One standard corporations use to evaluate their performance against their competitors is the set of rankings developed by Fortune magazine. These include the Fortune 500, the 100 Best Companies to Work For, and other lists. The public also uses these rankings to decide to what companies they should give their business; however, should they? Is there an intrinsic value in these rankings, or are they subjective? Should a business set a specific ranking on a list like this as a standard to be met? Support your assertions.
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MGT 521 Week 5 DQ 1
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How could benchmarking be effectively used to achieve competitive advantage? Provide an example
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MGT 521 Week 4 Individual Organizing Work
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You are a team of managers at a company. Upper management is concerned that the structure of the division your team manages is not accomplishing goals as efficiently as it could. As a result, upper management has tasked you to review the current organizational structure for efficiency and recommend needed changes.
Your team notices the organizational chart has not been recently updated. To begin the task, your team must create an up-to-date organizational chart to determine the efficiency of the current structure. Then, you must create a new organizational chart that represents the recommended structural changes. You will then present recommendations and rationale to upper management. Complete the following tasks to prepare for your meeting with upper management.
Select one team member’s company that he or she used to complete the Organizational Planning assignment.
Identify the selected company’s current organizational structure.
Create anorganizational chart in Microsoft® PowerPoint® for the current structure of the selected company.
Discuss,with your team, any structural changes or adaptations to the existing structures that you think should be recommended to improve that company’s efficiency and effectiveness.
Decide,as a team, what structural changes or adaptations should be recommended.
Create an organizational chart in Microsoft® PowerPoint® for the recommended structure of the selected company.
Justify your team’s recommendations in a paper of no more than 1,050 words. If your team recommends that the company structure remain the same, defend your decision. Based on the team’s decision, your paper must also include the following:
Describe the work that must be completed to accomplish the recommended changes or adaptations. If no changes are recommended, explain what work is currently being done and why it is successful.
Describe how the work could be done most effectively. Would the work be completed by individuals, teams, or a combination of both? If no changes are recommended, explain how the work is being completed and why the current method is successful.
Justify the selection for how the work could be done and describe the approach that should be used.
Format your paper consistent with APA guidelines.
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MGT 521 Week 4 Individual Knowledge Check
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1 . Which of the following describes the leadership style in which a leader tends to centralize authority, dictate work methods, make unilateral decisions, and limit employee participation?
- A. Cultural style
- B. Autocratic style
- C. Democratic style
- D. Laissez-faire style
2 . The ________ style of leadership describes a leader who tends to value employee participation, including in such areas as decision making and deciding on work methods and goals.
- A. cultural
- B. autocratic
- C. democratic
- D. laissez-faire
3 . Which of the following describes the leadership style in which the leader generally gives the group complete freedom to make decisions and complete the work in whatever way it sees fit?
- A. Cultural style
- B. Autocratic style
- C. Democratic style
- D. Laissez-faire style
4 . The ________ model proposed that the results of the least-preferred coworker questionnaire could determine whether someone was relationship or task oriented, and these results would determine effectiveness of group performance.
- A. Fiedler contingency
- B. situational leadership
- C. leader participation
- D. path-goal
5 . Which leadership model proposed that the final component in the model is the four stages of follower readiness, and different levels of follower readiness call for a different leader–follower relationship?
- A. Path-goal model
- B. The Fiedler model
- C. Charismatic-visionary leadership
- D. Situational leadership
6 . According to Hersey and Blanchard, a low task–high relationship situation calls for the ________ leadership style.
- A. delegating
- B. telling
- C. participating
- D. selling
7 . When Alan Jackman got promoted as the head of the sales team at Mac Software Inc., he chose three of his closest friends in the team to form the core sales group with him. Which of the following predictions would be consistent with the leader-member exchange theory?
- A. Such an arrangement eventually becomes unstable.
- B. Job satisfaction is more likely to be higher for the team members who are not a part of the core group.
- C. Team members who are not a part of Alan’s core group are actually far more competent than his friends who form the core team.
- D. Alan’s core group will engage in more helping or citizenship behaviors at work.
8 . Which of the following is an accurate statement about managers transferring into the role of effective team leaders?
- A. They will instinctively know how to effectively lead a team to success.
- B. They will be able to apply command-and-control type functions that were used in the past.
- C. They may try to retain too much control at a time when team members need more autonomy.
- D. Team leadership will come naturally to them.
9 . Rachel Keller’s colleagues and subordinates have a high regard for her. They know that Rachel can help them meet their goals, and she is always willing to reward them when they do. What her subordinates like best about Rachel is that they know she appreciates their work by the team lunches she often holds. Which of the following best describes Rachel’s leadership style?
- A. Transactional
- B. Charismatic
- C. Trait
- D. Transformational
10 . Which of the following is the type of power a person has because of his or her level of authority in the business?
- A. Legitimate power
- B. Coercive power
- C. Reward power
- D. Expert power
11 . Sam Meyers manages a telemarketing call center. He has 20 employees working for him who are displeased with the way he yells and threatens to terminate them for what they see as small issues. Which kind of power is Sam using to get the job done?
- A. Legitimate power
- B. Coercive power
- C. Reward power
- D. Referent power
12 . Marsha Lewis is the manager at a fast-food establishment, managing a staff of 25 employees. Many of her staff members are extremely impressed with how she handles her work, and they emulate Marsha’s behaviors and actions in working with others. The team believes Marsha is fair and understanding, and she always promotes from within when employees have been performing well. Which two sources of power does Marsha use in this example?
- A. Reward and referent power
- B. Referent and coercive power
- C. Expert and reward power
- D. Referent and expert power
13 . What performance measure considers the efficiency and effectiveness of employees?
- A. Employee productivity
- B. Organizational citizenship behavior
- C. Job satisfaction
- D. Turnover
14 . What aggregate measure allows managers to assess how happy an employee is with the many different factors at his or her job?
- A. Employee happiness
- B. Workplace misbehavior
- C. Employee productivity
- D. Job satisfaction
15 . When an employee volunteers to run a canned food drive, this is an example of
- A. employee productivity
- B. organizational citizenship behavior
- C. employee happiness
- D. job satisfaction
16 . In the Big Five Model of personality, an employee who is good-natured and highly cooperative, would be referred to as scoring high in the trait of ________.
- A. extraversion
- B. agreeableness
- C. conscientiousness
- D. emotional stability
17 . In the Big Five Model of personality, conscientiousness refers to ________.
- A. the degree to which someone is calm, enthusiastic, and secure (positive) or tense, nervous, depressed, and insecure (negative)
- B. the degree to which someone is sociable, talkative, assertive, and comfortable in relationships with others
- C. the degree to which someone is reliable, responsible, and dependable
- D. the degree of influence the individual believes he or she has over certain factors
18 . Susan is often described as being fascinated by many things, including outdoor activities, inventive art exhibits, and books by up-and-coming authors. According to the Big Five Model of personality, Susan would be described as ________.
- A. conscientious
- B. extraverted
- C. emotionally stable
- D. open to experience
19 . ________ theory gauges whether a person’s behavior shows distinctiveness, consensus, and consistency.
- A. Perception
- B. Behavior
- C. Attribution
- D. Social contrast
20 . Garth manages a team of 5 salespeople. One of the salespeople, Robert, has been late to work for the past few days. If Garth attributes Robert’s tardiness to a lack of caring about his job versus Robert having to drop his wife at work, Garth is using the________.
- A. fundamental attribution error
- B. self-serving bias
- C. assumption of similarity
- D. halo effect
21 . At work today, Tanya received the good news that the team she was part of secured a winning bid for her company to serve as the architect partner for a new shopping mall. Tanya also received the bad news that the transmission on her car must be replaced. Tanya credits the good news to her ability to complete work on time and the bad news to the poor craftsmanship of her car. Tanya is exhibiting a(n) ________.
- A. assumed similarity
- B. stereotyping
- C. fundamental attribution error
- D. self-serving bias
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MGT 521 Week 4 DQ 4
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MGT 521 Week 4 DQ 4
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The Management textbook speaks to how managers can manage generational differences in the workplace. Why is it important to ensure generational differences are appropriately handled? Share an example of a misunderstanding you witnessed that was due to generational differences.
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MGT 521 Week 4 DQ 3
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How can an understanding of organizational behavior help a manager improve employee job satisfaction and decrease turnover? What factors must be considered when gauging job satisfaction?
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MGT 521 Week 4 DQ 2
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MGT 521 Week 4 DQ 2
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The business world today continues to become more globalized, and most managers will find themselves working with at least one team member from a different culture. What are the factors a manager must consider when attempting to lead a team that includes members from other cultures? Do these factors differ, depending on the cultures represented on the team? Why or why not?
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MGT 521 Week 4 DQ 1
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MGT 521 Week 4 DQ 1
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The Management textbook describes three different types of leadership theories: early, contingency, and contemporary. Which of these leadership theories is the most complementary with your view of leadership and its place in management? Explain and support your answer.
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