Merchandising Comprehensive Exam Flashcards
Any wood light in texture, non-resistant, and easily worked, or wood of a coniferous tree
Softwood
A pricing procedure which places a separate price on casket and a separate price on service fee is called
Bi-unit
If total overhead for the funeral home was $65,000 for a fiscal period, and the firm did 100 services, what would the average overhead per service be?
$650
All of the following are methods of closure for the burial vaults except:
- Double seal
- Air seal
- Top seal
- Dome
Dome
The throw or overthrow is the piece of interior material which is placed on the foot panel and divides which two sections of the casket:
The foot from the head
An older term indicating a wedge-shaped burial case, usually eight-sided, and broader at the shoulder than at the head or foot
Coffin
A pricing procedure which creates a total price for service and casket is called:
Unit
One of the following is a disadvantage of itemized pricing:
- A thorough discussion of all items of service and merchandise
- A clearer understanding on the part of the client of items of service and merchandise
- Possible elimination of certain items of service resulting in loss of overhead recovery
- All of the above
- None of the above
Possible elimination of certain items of service resulting in loss of overhead recovery
A source of income in the funeral business:
Non-formula
This shell is one in which the corners are actually flat, an eight-sided shell:
Octagon
Extra sizes of caskets increase for each extra width by:
2 inches
A wood state casket labeled 6/6XXX would measure in length, 6 feet, 6 inches and in width
28 inches
The reasons usually given by those who call a certain funeral home are:
- Funeral home previously served the client
- Personal acquaintance with members of the funeral home
- Professional, social, civic, and religious affiliations
- Pre-arrangement agreement with the funeral home before need
Placing the responsibility of purchasing funeral merchandise on one individual does what?
Eliminates duplication of purchases
This shell is one in which the width of the casket is narrower at the bottom than at the top:
Flaring square
The conversation with the family immediately before entering the selection room so as to learn their desires, anticipate their needs, and acquaint them with your practices:
Pre-selling
Methods of figuring a formula price are:
- Functional
- Itemization
- Unit
- Bi-unit
The base molding is a part of a casket:
Shell
A non-movable handle that extends all the way around the casket is called a:
Stationary bar handle
A commercial form of iron containing carbon and one or more of the alloys of chromium, molybdenum, or tungsten
Steel
A casket which has sides that are vertical, or at right angles to the bottom is called:
State casket
The term applied to caskets, clothing and saleable items displayed by the funeral director:
Merchandising
A pricing procedure which places a price on each and every item of service and merchandise is called:
Itemization
That number which occurs most frequently:
Mode
Examples of materials used on the interior of caskets are all of the following except:
- Mohair
- Satin
- Velvet
- Silk
- All of the above
Mohair
Any metal formed from iron (steel or stainless steel)
Ferrous
A specific method of placing two or three caskets together, each having the same price:
Group pricing
A grouping of three or four caskets itemized to educate the selecting party in the construction of the casket itself:
Demonstration group
The difference between a burial vault and a grave liner is:
Burial vaults seal
Hermetic means:
- Air tight
* Water tight
Extra sizes of caskets increase for each extra length by:
3 inches
Derived from the French word “casset” meaning a chest for valuable objects
Casket
Which of these is not a basic type of grave liner:
- Dome or bell
- Grave box
- Ziegler case
- Sectional or concrete sectional
Ziegler case
The acts immediately after the selection to confirm the judgment of the buyer, under the circumstances, he has made the best selection:
Post selling
All of the following are examples of hardwood except:
- Plywood
- Poplar
- Cherry
- Mahogany
Plywood
An example of a softwood is:
Pine
The largest overhead item:
Personnel
An example of a formula service would be:
Predetermined price
The price of the funeral is based on:
- Business ethics
- Human need
- Overhead
- Competition
Whenever it becomes necessary to collect a delinquent account, a friendly reminder often provides which result:
Immediate
Full couch is one in which the lid is raised how much:
The entire lid
The crown and ogee are part of the casket:
Shell
An advantage of bi-unit pricing method:
Places realistic value on the casket
All of the following materials can be used on the exterior of the casket except:
- Velour
- Silk
- Brocade
- Mohair
Silk
The focal point of the interior portion of the casket is the:
Interior head panel
The part of a handle the pallbearer grasps to lift is called:
Bar
A burial vault which is closed by placing the dome over the base is called a(an):
Air seal
Handles are often referred to as:
Hardware
The part of the handle which is attached to the casket is the:
Lug
The merits of caskets are classified primarily by:
- Appearance
- Resistance of the material when buried in the earth
- Amount and kind of material contained
A method of pricing which places a price on three separate items of service such as casket, facilities, and automobiles is called:
Functional
Any handle that extends the length of the side of the casket is referred to as:
Extension handle
Commonly used ounces in copper caskets are 32 and
48 ounces
The middle number when the numbers are arranged in their increasing value:
Median
Any pricing method would be based on:
- Average overhead per adult formula service
- Wholesale casket cost
- Mark-up on wholesale casket cost
Total sum of operational costs:
Overhead
The metal or concrete enclosure designed to protect the casket is called:
Vault
The method whereby the selection of the casket is made with the funeral director present:
Direct selling
A malleable, ductile, metallic element having a characteristic reddish brown color:
Copper
This type of casket is utilized for most non-sealer types of caskets:
20 gauge
Selling price less the sum of cost of operation and the cost of merchandise:
Net profit
The metal used in the shell of a 20 gauge steel casket would be:
1/20 inch thick
The length of a standard adult metal casket is:
6/6
The amount added to the cost of an article to determine the selling price of that article:
Mark-up
The increment between the casket prices when arranged in order of their increasing value:
Price progression
The sum of a group of figures divided by the number of items:
Mean
A quartile means simply:
1/4
The length of a standard adult wood casket is:
6/3
The amount of illumination produced by the source of one candle at a distance of one foot
Foot candle
The business of buying and selling:
Merchandising
If a casket cost $200 wholesale and sold for $1000, and the average overhead per funeral was $500, what would the net profit be:
$300
Sum of a group of figures divided by the number of units:
Average
What is the simplest pricing method:
Unit
A gasket sealed container which can be used as an insert into a casket or a separate shipping container:
Ziegler case
Half couch opening of a casket refers to being able to view which part of the deceased:
The upper portion of the body
The excess of selling price over cost of merchandise:
Gross profit
If a funeral home had an average overhead of $650, and the wholesale cost of the casket was $100, and the funeral director marked his casket up 100%, what would the unit price be:
$850
The method whereby the selection of the casket is made without the funeral director present:
Indirect selling
The advantage of itemized pricing to the funeral home is:
Increased gross profit due to placement of a profit on each item
If a casket cost $100 wholesale, and the funeral home’s fixed multiple was 5, what would the selling price of that casket be:
$500
A non-formula sale is one in which it is actually less than a complete funeral. An example is:
Graveside service
A metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%
Bronze
The higher the ounces per square foot, the ____ the metal
Thicker
