Funeral Directing: Professional Expectations Flashcards
Professional expectations of funeral directing
- Funeral procedures
- Arrangement conference
- Pre-need
- Documentation
- Direct the funeral
- Post funeral follow-up
- Religious funeral customs
- Fraternal and military groups
- Shipping of human remains
- Cremation
- Alternative disposition methods
Professional expectations of funeral procedures
- Notification of death
- Use of telephone
- Information to be obtained during the notification of death (first call)
- Transfer of remains
- Counsel the family regarding
Professional expectations of use of telephone
- Answering voice
- Diction
- Pronunciation
- Volume
- Closing
Professional expectations of the first call
- Information for transfer of remains
- Name, age, and description of deceased
- Location and directions
- Relationship or authority of person calling
- Physician
- Method of disposition
- Permission to embalm
- Assure the body is released
Professional expectations of the transfer of remains
- Transfer vehicle
- Staffing needs
- Transfer equipment
- Appearance of personnel
- General transfer procedures from an institution and a residence
Professional expectations of counseling the family
- Permission to embalm
- Be prepared to present GPL
- Arrangement conference information and set time
Professional expectations of the arrangement conference
- Coordinate wishes of family
- Items included
- Obtain information
- Discuss government benefits / programs
- Discuss details necessary to meet the funeral needs
- Signature on applicable release and disclosure forms by spouse, next of kin or person in charge
Professional expectations of coordinating wishes of the family
- Religious requirements
- Legal requirements
- Local customs
- Event planning
Professional expectations of items included in the arrangement conference
- Required price lists
- Funeral details
- Consultation with the officiant regarding date and time of service
- Pallbearers
- Financial arrangements
- Flowers
- Contributions
- Merchandise
- Visitation
- Service
- Method of disposition
- Reception
Professional expectations of information obtained in the arrangement conference
- Death certificate
- Death notice / obituary
- Burial-transit permit
Professional expectations of discussing government benefits / programs
- Social security
- Railroad retirement
- VA benefits
- VA cemeteries
- Welfare / public assistance
Professional expectations of discussing details necessary to meet the funeral needs
- Types of services
- Merchandise
- Receptions
- Additional services offered
Professional expectations of pre-need
- Types
- Reasons
- Types of contracts
- Arrangement conference for pre-funded / pre-planned funerals
Professional expectations of pre-need
- Types
- Reasons
- Types of contracts
- Arrangement conference for pre-funded / pre-planned funerals
- Alterations to pre-funded contracts
- Wishes of deceased versus the wishes of the funeral planner
- Types of funding for pre-funded arrangements
Professional expectations of types of pre-need
- Pre-planned
* Pre-funded
Professional expectations of reasons of pre-need
- Personal wishes
- Informed decisions
- Relieve survivors
- Reduction of assets for Medicaid eligibility
Professional expectations of types of pre-need contracts
- Revocable
- Irrevocable
- Guaranteed
- Non-guaranteed
Professional expectations of the arrangement conference for pre-funded / pre-planned funerals
- Location
- Service and merchandise
- State and federal regulations
- FTC Funeral Rule
Professional expectations of alterations to pre-funded contracts
- Affects on guaranteed contracts
- Alterations that may void the contract
- Unavailability of services and / or merchandise
Professional expectations of the wishes of deceased versus the wishes of the funeral planner
- Legal effect of pre-funded and pre-planned contracts
- Rights and duties of next of kin
- Third party beneficiary contracts
Professional expectations of the types of funding for pre-funded arrangements
- Individual and master trust accounts
- Insurance
- Savings / passbook accounts
Professional expectations of documentation
- Reason / rationale
- Communication
- Professional liability
Professional expectations of reason / rationale
- Legal issues
- Regulatory compliance
- Archival
Professional expectations of professional liability
- Business
- Personal
- Technical
Professional expectations of directing the funeral
- Pre-service details
- Organize place of service
- Inspect and prepare viewing / visitation area
- Receiving visitors
- Attending to funeral details
- Committal / reception
Professional expectations of pre-service details
- Preparation of body after embalming
- Coordinate details with clergy / officiant
- Funeral home staff
- Cemetery / crematory
- Fraternal / military organizations
- Speakers
- Musicians
Professional expectations of organizing the place of service
- Funeral home
- Church
- Other facility
Professional expectations of inspecting and preparing the viewing / visitation area
- Placement of casket
- Arrange floral pieces
- Background music
- Register book
Professional expectations of receiving visitors
Significance and characteristics of staff
Professional expectations of attending to funeral details
- Family wishes
- Religious and custom expectations
- Park cars / arrange procession
- Seating arrangements
- Instructions to casketbearers
- Dismissal
Professional expectations of religious funeral customs
- Orthodox, Reform, and Conservative Jewish
- Islamic
- Orthodox Church
- Roman Catholic
- Protestant
- Mormons
- Christian Science
- Buddhist
- Jehovah’s Witness
- Hindu
Professional expectations of fraternal and military groups
- Fraternal organizations
- Veterans organizations
- Military honors
- Active military personnel
Professional expectations of fraternal organizations
- Nature of service
- Location
- Coordinate details
Professional expectations of military honors
- Eligibility
- Branch of service
- Complete funeral detail
Professional expectations of active military personnel
- Military escort
* Expense reimbursement
Professional expectations of active military personnel
- Military escort
* Expense reimbursement
Professional expectations of shipping of human remains
- Intrastate and interstate
* International shipments
Professional expectations of intrastate and interstate shipping of human remains
- Forwarding and receiving remains
- Preparation of body for transport
- Shipping containers
- Necessary paperwork
- TSA requirements
Professional expectations of international shipments of human remains
- Coordinate with Consulate
- Affidavit of “no contagious disease”
- embalming certificate
- Apostille
- Fees
Professional expectations of cremation
- Arranging for cremation
* Arranging for disposition of cremated remains
Professional expectations of arranging for cremation
- Considerations
* Required forms containers
Professional expectations of arranging for disposition of cremated remains
- Legal restrictions
- Local customs
- Methods
Professional expectations of alternative disposition methods
- “Green” burial
- Cryonics
- Other
