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MOR 260: National Board Exam Review > Funeral Directing: Professional Expectations > Flashcards

Funeral Directing: Professional Expectations Flashcards

1
Q

Professional expectations of funeral directing

A
  • Funeral procedures
  • Arrangement conference
  • Pre-need
  • Documentation
  • Direct the funeral
  • Post funeral follow-up
  • Religious funeral customs
  • Fraternal and military groups
  • Shipping of human remains
  • Cremation
  • Alternative disposition methods
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2
Q

Professional expectations of funeral procedures

A
  • Notification of death
  • Use of telephone
  • Information to be obtained during the notification of death (first call)
  • Transfer of remains
  • Counsel the family regarding
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3
Q

Professional expectations of use of telephone

A
  • Answering voice
  • Diction
  • Pronunciation
  • Volume
  • Closing
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4
Q

Professional expectations of the first call

A
  • Information for transfer of remains
  • Name, age, and description of deceased
  • Location and directions
  • Relationship or authority of person calling
  • Physician
  • Method of disposition
  • Permission to embalm
  • Assure the body is released
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5
Q

Professional expectations of the transfer of remains

A
  • Transfer vehicle
  • Staffing needs
  • Transfer equipment
  • Appearance of personnel
  • General transfer procedures from an institution and a residence
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6
Q

Professional expectations of counseling the family

A
  • Permission to embalm
  • Be prepared to present GPL
  • Arrangement conference information and set time
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7
Q

Professional expectations of the arrangement conference

A
  • Coordinate wishes of family
  • Items included
  • Obtain information
  • Discuss government benefits / programs
  • Discuss details necessary to meet the funeral needs
  • Signature on applicable release and disclosure forms by spouse, next of kin or person in charge
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8
Q

Professional expectations of coordinating wishes of the family

A
  • Religious requirements
  • Legal requirements
  • Local customs
  • Event planning
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9
Q

Professional expectations of items included in the arrangement conference

A
  • Required price lists
  • Funeral details
  • Consultation with the officiant regarding date and time of service
  • Pallbearers
  • Financial arrangements
  • Flowers
  • Contributions
  • Merchandise
  • Visitation
  • Service
  • Method of disposition
  • Reception
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10
Q

Professional expectations of information obtained in the arrangement conference

A
  • Death certificate
  • Death notice / obituary
  • Burial-transit permit
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11
Q

Professional expectations of discussing government benefits / programs

A
  • Social security
  • Railroad retirement
  • VA benefits
  • VA cemeteries
  • Welfare / public assistance
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12
Q

Professional expectations of discussing details necessary to meet the funeral needs

A
  • Types of services
  • Merchandise
  • Receptions
  • Additional services offered
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13
Q

Professional expectations of pre-need

A
  • Types
  • Reasons
  • Types of contracts
  • Arrangement conference for pre-funded / pre-planned funerals
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14
Q

Professional expectations of pre-need

A
  • Types
  • Reasons
  • Types of contracts
  • Arrangement conference for pre-funded / pre-planned funerals
  • Alterations to pre-funded contracts
  • Wishes of deceased versus the wishes of the funeral planner
  • Types of funding for pre-funded arrangements
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15
Q

Professional expectations of types of pre-need

A
  • Pre-planned

* Pre-funded

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16
Q

Professional expectations of reasons of pre-need

A
  • Personal wishes
  • Informed decisions
  • Relieve survivors
  • Reduction of assets for Medicaid eligibility
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17
Q

Professional expectations of types of pre-need contracts

A
  • Revocable
  • Irrevocable
  • Guaranteed
  • Non-guaranteed
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18
Q

Professional expectations of the arrangement conference for pre-funded / pre-planned funerals

A
  • Location
  • Service and merchandise
  • State and federal regulations
  • FTC Funeral Rule
19
Q

Professional expectations of alterations to pre-funded contracts

A
  • Affects on guaranteed contracts
  • Alterations that may void the contract
  • Unavailability of services and / or merchandise
20
Q

Professional expectations of the wishes of deceased versus the wishes of the funeral planner

A
  • Legal effect of pre-funded and pre-planned contracts
  • Rights and duties of next of kin
  • Third party beneficiary contracts
21
Q

Professional expectations of the types of funding for pre-funded arrangements

A
  • Individual and master trust accounts
  • Insurance
  • Savings / passbook accounts
22
Q

Professional expectations of documentation

A
  • Reason / rationale
  • Communication
  • Professional liability
23
Q

Professional expectations of reason / rationale

A
  • Legal issues
  • Regulatory compliance
  • Archival
24
Q

Professional expectations of professional liability

A
  • Business
  • Personal
  • Technical
25
Q

Professional expectations of directing the funeral

A
  • Pre-service details
  • Organize place of service
  • Inspect and prepare viewing / visitation area
  • Receiving visitors
  • Attending to funeral details
  • Committal / reception
26
Q

Professional expectations of pre-service details

A
  • Preparation of body after embalming
  • Coordinate details with clergy / officiant
  • Funeral home staff
  • Cemetery / crematory
  • Fraternal / military organizations
  • Speakers
  • Musicians
27
Q

Professional expectations of organizing the place of service

A
  • Funeral home
  • Church
  • Other facility
28
Q

Professional expectations of inspecting and preparing the viewing / visitation area

A
  • Placement of casket
  • Arrange floral pieces
  • Background music
  • Register book
29
Q

Professional expectations of receiving visitors

A

Significance and characteristics of staff

30
Q

Professional expectations of attending to funeral details

A
  • Family wishes
  • Religious and custom expectations
  • Park cars / arrange procession
  • Seating arrangements
  • Instructions to casketbearers
  • Dismissal
31
Q

Professional expectations of religious funeral customs

A
  • Orthodox, Reform, and Conservative Jewish
  • Islamic
  • Orthodox Church
  • Roman Catholic
  • Protestant
  • Mormons
  • Christian Science
  • Buddhist
  • Jehovah’s Witness
  • Hindu
32
Q

Professional expectations of fraternal and military groups

A
  • Fraternal organizations
  • Veterans organizations
  • Military honors
  • Active military personnel
33
Q

Professional expectations of fraternal organizations

A
  • Nature of service
  • Location
  • Coordinate details
34
Q

Professional expectations of military honors

A
  • Eligibility
  • Branch of service
  • Complete funeral detail
35
Q

Professional expectations of active military personnel

A
  • Military escort

* Expense reimbursement

36
Q

Professional expectations of active military personnel

A
  • Military escort

* Expense reimbursement

37
Q

Professional expectations of shipping of human remains

A
  • Intrastate and interstate

* International shipments

38
Q

Professional expectations of intrastate and interstate shipping of human remains

A
  • Forwarding and receiving remains
  • Preparation of body for transport
  • Shipping containers
  • Necessary paperwork
  • TSA requirements
39
Q

Professional expectations of international shipments of human remains

A
  • Coordinate with Consulate
  • Affidavit of “no contagious disease”
  • embalming certificate
  • Apostille
  • Fees
40
Q

Professional expectations of cremation

A
  • Arranging for cremation

* Arranging for disposition of cremated remains

41
Q

Professional expectations of arranging for cremation

A
  • Considerations

* Required forms containers

42
Q

Professional expectations of arranging for disposition of cremated remains

A
  • Legal restrictions
  • Local customs
  • Methods
43
Q

Professional expectations of alternative disposition methods

A
  • “Green” burial
  • Cryonics
  • Other

MOR 260: National Board Exam Review (42 decks)

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