Funeral Service & Small Business Management Comprehensive Exam Flashcards
Any cost not specifically associated with the production of identifiable products and service:
Overhead
Each of the following is a qualitative criteria of a small business except:
- Actively managed by its owners
- Highly personalized
- Largely local in its area of operations
- 25-300 employees
25-300 employees
Motivational in nature, usually stated in broad, general terms without reference to a time period:
Goals
The motivational process includes each of the following listed except:
- Segregation of employee-firm interests
- Provide auxiliary conditions
- Understanding employee needs and wants
- Communicate with employees
Segregation of employee-firm interests
What is an internal problem that may cause the failure of a small business?
Lack of expertise
Which of the following is not an abbreviation related to the common business credit or sales terms?
- EOM
- COD
- CBD
- CFO
- MOM
- CWO
CFO
The statistical study of human population with respect to their size and density, distribution, composition and income
Demographics
The practice of trying to obtain something that is being sought by others under similar circumstances at the same time
Competition
The process of planning and executing the development, pricing, promotion, and distribution of an organization’s goods and services
Marketing
Wealth produced in or near a community that provides employment and income to the local population
Economic base
A business owned and operated by one person:
Sole proprietorship
Budgeting
Financial management
Public relations
Marketing management
Records of maintenance
Office management
Use of references
Human resource management
Telephone systems
Facilities management
A business association made up of two or more persons who are co-owners of the business:
Partnership
Any borrowed or loaned capital invested in a business that must be repaid to creditors is defined as:
Debt equity
Do they supply a good service? Is it easy to make returns and exchanges? Are they a reliable source? are all:
Considerations concerning suppliers
Funeral service management deals with which type of relationship:
Client-caregiver
Handling notification of death, transfer of remains, preparation of remains are all:
Operational procedures specific to funeral service
Rent, salaries, depreciation, and insurance are all examples of:
Fixed expenses
A plane crash is which type of disaster:
Emergency
A sudden misfortune, resulting in the loss of life and / or property:
Disaster
Its primary prohibitions include outlaws discrimination in employment based on handicaps of workers who, with reasonable employer accommodation could do the job:
Rehabilitation Act of 1973
The registered right of a creator to reproduce, publish, and sell work which is the product of the intelligence and skill of that person best defines:
Copyright
Which of the following is not a responsibility of a manager?
- Create a viable and workable organization
- Develop employee participation
- Demonstrate effective leadership
- Over manage change
Over manage change
Which of the following is not an objective of funeral service management:
- Fulfilling the needs of client-families which resulted from a death-related need
- Providing an unreasonable return on investment
- Capital improvement
- Meeting expenses
Providing an unreasonable return on investment
Sales are increased, goodwill is built up, and a more personal relationship are all:
Advantages of credit
A qualification that is absolutely necessary for a job which is an allowed and an approved reason for discrimination is referred to as the “BFOQ” (T/F)
True
Private investors who are willing to supply financing for new and / or risky small venture start-ups are referred to as “Angels” (T/F)
True
The purchasing, pricing, display and sale of merchandise
Merchandising
The selling of goods to consumers
Retailing
Offering and providing a service as opposed to a product
Service business
One who organizes, manages, and assumes the risk of a business firm
Manager
A business that makes finished goods from raw materials by hand or machinery
Manufacturing
To guide and / or supervise the activities of an organization
- Directing
* Actuating
Planning, organizing, directing, and evaluating are all:
Functions of management as related to funeral service practice
Which of the following is not an obligation of the funeral service manager in relation to a community education program:
Family crisis
A disadvantage of extending credit would include some losses from bad debts and customers with fraudulent intentions (T/F)
True
