IOP MockBoard REFRESHER (FINALIZED) (12/10/23) Flashcards

Mr. Jan Patrick Gutierrez, RPm, RPsy

1
Q

These theories deal with formal organization and concepts to increase efficiency.

A. Classical
B. Neoclassical
C. Modern
D. Systems

A

A. Classical

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2
Q

The following are suggestions of the scientific management to enhance mutual trust between the management and the worker. Which one is not?

A. Advantages of productivity improvement should go to the workers
B. Physical stress and anxiety should be eliminated as much as possible.
C. Capabilities of workers should be developed through training.
D. Traditional boss concept should be maintained.

A

D. Traditional boss concept should be maintained.

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3
Q

Which theory and concern are incorrectly paired?

A. Neoclassical - Shift of work
B. Classical theory - Responsibilities on the job
C. Neoclassical - Skills of the applicant
D. Classical - Employees under one’s command

A

A. Neoclassical - Shift of work

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4
Q

Evaluate each of the following organizational behavior ascribe to the classical organizational theory. Which one is least likely?

A. Howard ensures that the tasks given to Ferdinand are reasonable and doable at the prescribed time.
B. Mark compares the number of workers is under Howard’s command to that of Penny.
C. Penny checks as to whether the Mark’s actions are within the prescribed grievance protocols.
D. Ferdinand who focuses of motivating Howard in achieving his quota for the month.

A

D. Ferdinand who focuses of motivating Howard in achieving his quota for the month.

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5
Q

(I) Using the anatomy and physiology of the human body organs to explain the organization is best explained in systems organizational theory.

(II) There should be balance between the skills and the tools to be an effective organization in following open systems organizational theory.

A. The first statement is correct, while the second statement is wrong.
B. The first statement is wrong, while the second statement is correct.
C. Both the first and second statements are correct.
D. Both the first and second statements are wrong.

A

A. The first statement is correct, while the second statement is wrong.

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6
Q

The following are not false across the classical organizational theories, except

A. Company positions should be arranged in a hierarchy.
B. Company operations should follow a system of procedures made of rules and regulations.
C. Company workers should be trained by scientists using a sound scientific method.
D. Company workers’ aspirations are one of the key factors in employee productivity.

A

D. Company workers’ aspirations are one of the key factors in employee productivity.

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7
Q

Accordingly, gen Z graduates are more of a collaborator than a follower. Which organizational structure is least applicable to this generation?

A. Classical
B. Neo-classical
C. Open systems
D. Socio-technical

A

A. Classical

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8
Q

Mark was promoted via appointment direct from the CEO. Luke was promoted because of his high performance in the recent sales. John was promoted, not because of his recent performance, but, because of his 10 years seniority in the company. Which classical theory seems to evaluate these bases for promotion as poor and inefficient?

A. Scientific
B. Administrative
C. Bureaucratic
D. Participative

A

C. Bureaucratic

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9
Q

NBSB is starting a dating app company in which their clients are set up for face-to-face dating. The company plans to level the company into a multinational organization in which those abroad can join in and date locals from different countries. However, now, they are operating on a small scale. What organizational structure must NBSB be in?

A. Network Structure
B. Line Structure
C. Matrix Structure
D. Horizontal/Flat Structure

A

D. Horizontal/Flat Structure

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10
Q

Danny serves as the director of their research unit of the RDD company. Hanny, the research manager, endorses him all the proposals which have been reviewed by Lanny, Tanny, and Manny, who serves as research supervisors. These proposals were submitted by Anny, Sanny, and Ranny, their main researchers of these papers. Which one of the following is a characteristic of the line organizational structure?

A. It is the simplest method of administration and is easy to understand and manage
B. It promotes healthy competition, innovation, and collaboration
C. It has a flexible structure that reinforces problem-solving and decision-making
D. It allows for effective communication that brings stability to the organization

A

A. It is the simplest method of administration and is easy to understand and manage

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11
Q

We-phone company is divided into departments; A, B, and C. Department A produces tablets, which department B is responsible for the phones. Department C designs the laptops and desktops their company sells. This type of departmentalization has the advantage of all the following, except

A. Less conflict between major sub-units
B. Easier communication between sub-units
C. Less complex coordination mechanisms
D. Easier job mobility among employees

A

D. Easier job mobility among employees

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12
Q

Following the concept of line and staff, who are the line personnel in an organization that teaches IT-related courses?

A. Faculty assistants
B. Accounting and finance departments
C. Researchers
D. IT staff

A

C. Researchers

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13
Q

Ben, Mark, and Renee are managers within manila branch of XYZ company. They meet and consult among themselves without asking for permission to Annie, their direct supervisor. This is an example of which principle?

A. This is an example of Fayol’s scalar chain principle.
B. This suggests a lack of discipline among the employees.
C. This should be discouraged as they may plot against Annie.
D. This enhances unity of command among the three employees.

A

A. This is an example of Fayol’s scalar chain principle.

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14
Q

While Hera the pediatrician in a clinic meets with the clients, Lena books the schedules of appointment for her. What is the relationship between Hera and Lena in an organizational structure?

A. They have a hierarchical relationship
B. They have a dependent relationship
C. They have a functional relationship
D. They have an equal relationship

A

C. They have a functional relationship

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15
Q

Which one of the following is an advantage of the network organizational structure?

A. It allows for effective communication that brings stability to the organization
B. It helps build a culture that contributes to higher morale
C. It promotes healthy competition, innovation, and collaboration
D. It makes it much easier to assign responsibility for actions and results

A

C. It promotes healthy competition, innovation, and collaboration

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16
Q

When interviewed, Farrah claims that she feels as if her knowledge grows within the company. She is thankful for the training and role opportunities she received. She feels that the company is unthreatened that their employees become in-depth specialists. Which type of organizational structure is Farrah in?

A. Network organizational structure
B. Matrix organizational structure
C. Line organizational structure
D. Functional organizational structure

A

D. Functional organizational structure

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17
Q

JJJ group of companies have independent operational flow on all its subsidiaries. This minimizes the risk of one company’s failure affecting the others. JJJ uses what organizational structure?

A. Line organizational structure
B. Network organizational structure
C. Divisional organizational structure
D. Team-based organizational structure

A

C. Divisional organizational structure

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18
Q

All the following factors determine the extent of centralization or de-centralization in an organizational structure, which one is not?

A. Geographical concentration or dispersion of operations
B. Functions
C. Extent of concentration or delegation of decision-making powers
D. Compensation and benefits

A

D. Compensation and benefits

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19
Q

Following the administrative theory, which of the situations below shows the essence of unity of command?

A. Harold receives command from the upper management, the bosses in the company.
B. Max as a manager is accountable to the decisions his supervisors make.
C. Dennis is willing to be suspended if his team has committed a violation of company rules and regulations.
D. Harold, Max, and Dennis follow orders from Irene, their immediate supervisor.

A

D. Harold, Max, and Dennis follow orders from Irene, their immediate supervisor.

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20
Q

What is the contingency approach in organizational systems suggests that Different environments require different organizational relationships for optimum effectiveness. Vertical differentiation refers to the degree of differentiation between units based on the orientation of members, the nature of tasks they perform, and their education and training.

A. The first statement is correct, while the second statement is wrong.
B. The first statement is wrong, while the second statement is correct.
C. Both the first and second statements are correct.
D. Both the first and second statements are wrong.

A

A. The first statement is correct, while the second statement is wrong.

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21
Q

Marco gained his masteral degree in accountancy while he worked with company XYZ as an accounting supervisor. He expected promotion upon his completion of his degree however, their company has just started a few years back and follows flat organizational structure. Is there an obligation for the company to promote Marco?

A. Yes. Obtaining a master’s degree is considered as compensatory job factor which means he should be promoted as soon as possible.
B. No. It is the company’s prerogative to promote those who need to be promoted based on their qualifications.
C. Yes. Company design is irrelevant to the position one holds in an organization.
D. No. If there are no vacant positions in the upper management, then promotion cannot be given.

A

D. No. If there are no vacant positions in the upper management, then promotion cannot be given.

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22
Q

Who is a change agent in organizational change?

A. Anyone, in any department and in any position, with enough knowledge and power to guide and facilitate the change effort.
B. Someone who directs attention away from the group’s problems but foresees the problems that could potentially arise from the problematic scenario.
C. An individual who introduces intervention and evaluates changes
D. A person who diagnoses the forces that drive and restrain proposed organizational change.

A

A. Anyone, in any department and in any position, with enough knowledge and power to guide and facilitate the change effort.

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23
Q

What is the part of the change process where the change agent produces disequilibrium between driving and restraining forces?

A. Lewin’s force field analysis model
B. Parallel learning structures
C. Unfreezing
D. Future search Systemwide group sessions

A

C. Unfreezing

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24
Q

What is the primary focus of human resource development (HRD)?

A. Personal and professional growth of employees
B. Staffing and compensation management
C. Defining or designing work within an organization
D. Creating systems for organizing people within an organization

A

A. Personal and professional growth of employees

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25
Q

Which factor contributes to people resisting change by maintaining their comfort zones?

A. Breaking routines
B. Adopting new behaviors
C. Challenging team norms
D. Embracing the unknown

A

A. Breaking routines

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26
Q

What do both HR managers and HR developers involve?

A. Supervising specialists and overseeing training programs
B. Problem solving
C. Designing new methods and systems of training
D. Assessing employee needs through surveys

A

B. Problem solving

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27
Q

Which individual aligns his function with human resource development (HRD)?

A. Mr. Jose is concerned with identifying what traits to look for when hiring his employees. Likewise, he is also interested on how to pay to his employees based on legal and theoretical standards.
B. Mr. Joseph consults to experts on how to enhance both the personal and professional growth of employees.
C. both Jose and Joseph
D. Neither Jose nor Joseph

A

B. Mr. Joseph consults to experts on how to enhance both the personal and professional growth of employees.

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28
Q

What is the primary focus of human resource development?

A. Assessing employee needs through surveys
B. Training employees and aligning their personal development goals with the broader goals of the organization
C. Designing manuals and online learning modules
D. Labor relations and compliance

A

B. Training employees and aligning their personal development goals with the broader goals of the organization

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29
Q

What does succession planning involve?

A. Implementing customer-centric approach
B. Using technology to enhance customer interactions and relationships
C. Implementing initiatives for skill development and career growth amongst all employees
D. Preparing for leadership changes by developing and promoting internal talent

A

D. Preparing for leadership changes by developing and promoting internal talent

30
Q

What does ‘Mergers and Acquisitions’ involve in the context of wide-scale organizational change?

A. Redesigning core business processes to achieve significant improvements in efficiency and effectiveness
B. Adopting new technologies and digital processes to improve efficiency and competitiveness
C. Implementing strategies to foster a more diverse and inclusive workplace
D. Combining two or more organizations or restructuring existing ones

A

D. Combining two or more organizations or restructuring existing ones

31
Q

What is emphasized in successfully managing wide-scale changes according to the text?

*
1 point
A. Fostering a culture that values continuous learning and adaptation
B. Implementing customer relationship management systems
C. Using technology to enhance customer interactions and relationships
D. Involving key stakeholders, communicating transparently, and providing the necessary support and resources for employees to adapt to the changes

A
32
Q

Kevin has highly satisfied employees after doing the following strategies below. Which strategy is not considered as motivator based on two-factor theory?

*
1 point
A. He plans to send his employees in to training to enhance growth in their job.
B. He plans to delegate to employees more control over their job.
C. He intends to increase responsibility of his employees over their work.
D. He intends to increase their salary to 7% annually.

A
33
Q

Dennis needs an applicant who will replace Benjie, a manager who doesn’t work well with his subordinates. There were issues that Benjie doesn’t have creative inputs and relies on suggestions given to him. Other than creativity issue, he is hesitant in making decisions which is unlikely of the position. Dennis relied on the results of the simulation exercises provided by the assessment center to get the best replacement for Benjie. What is your comment on this?

*
1 point
A. Dennis is correct on using simulations since it demonstrates creativity, decision making, and ability to work with others.
B. Dennis is wrong. He should have relied on the results of business games.
C. Role play should have been a better option to replace Benjie to ascertain interpersonal skills.
D. He should use behavior modelling to weed unwanted behaviors and cultivate exemplary performances.

A
34
Q

What is an example of a strategy for minimizing resistance to change that involves assertive influence tactics?

*
1 point
A. Learning
B. Negotiation
C. Coercion
D. Stress management

A
35
Q

What does strategic vision provide during organizational change?

*
1 point
A. Direction and minimizes employee fear
B. Reduces the need for change agents
C. Increases employee resistance
D. Creates chaos and uncertainty

A
36
Q

What are the ethical concerns related to organizational change?

*
1 point
A. No ethical concerns
B. Decreased privacy rights and increased employee power
C. Enhanced privacy and reduced management power
D. Threats to privacy rights and increased management power

A
37
Q

What are the strategies to minimize employee resistance to change?

*
1 point
A. Refreezing, unfreezing, changing
B. Communication, learning, involvement, coping support, negotiation, and sparing use of coercion
C. Driving forces and a clear, well-articulated vision of the desired future state
D. Future search Systemwide group sessions, parallel learning structures, action research

A
38
Q

What is the primary purpose of compensation and benefits administration in HRM?

*
1 point
A. Maximizing profits for the organization
B. Minimizing employee turnover
C. Ensuring fair compensation and industry standard compliance
D. Providing additional perks to top performers

A
39
Q

Employees at PPP Company receive a bonus at the end of each year. The bonus is based on the amount of money the company made during the year. Roth is using a _______ system.

*
1 point
A. pay-for-performance
B. merit pay
C. gainsharing
D. profit sharing

A
40
Q

The employees should receive simulation exercises to make Gerald perform better. A supervisor rewards a restaurant employee for cleaning the bathrooms by allowing the employee to stock the salad bar. ______ would predict that the opportunity to stock the salad bar would actually be reinforcing.

*
1 point
A. Gainsharing
B. The Premack principle
C. Social loafing
D. Classical conditioning

A
41
Q

You have noticed that lecturers from a review center discuss the topics over and over again. You are not surprised with this since you correctly defined overlearning which is defined as practicing a task even after it has been successfully learned helps increase

*
1 point
A. retention of material but increases stress in training.
B. trainee performance but decreases boredom.
C. transfer of learning and increases retention of material.
D. transfer of learning but increases boredom.

A
42
Q

All of the following is mandatory and should be part of the benefits package of a company to its employees, except

*
1 point
A. 13th month pay
B. Christmas bonus
C. Paternity leave
D. VAWC leave

A
43
Q

Mr. Wick wants to give incentives to his employees. Since it is the most complicated incentive plan, Mr. Wick should avoid it. What is it?

*
1 point
A. Merit pay
B. Profit sharing
C. Stock options
D. Pay for performance

A
44
Q

What is the role of the HR Manager in the formulation of CBA?

*
1 point
A. Facilitator
B. Inhibitor
C. Evaluator
D. Creator

A
45
Q

In group think, mindguards actively shield the group from information that challenges the consensus. Lack of creativity is often the outcome of groupthink.

*
1 point
A. The first statement is correct, while the second statement is wrong.
B. The first statement is wrong, while the second statement is correct.
C. Both the first and second statements are correct.
D. Both the first and second statements are wrong.

A
46
Q

What is the purpose of incorporating individual assessments in the group performance review?

*
1 point
A. Promoting groupthink within the team
B. Creating a sense of anonymity among team members
C. Identifying and addressing social loafing on an individual level
D. Minimizing group think and individual accountability

A
47
Q

If the group is in the Forming stage of group formation, the group would be expected to have

*
1 point
A. Politeness and cautious expression of opinions
B. High productivity and goal achievement
C. Smooth collaboration and interdependence
D. Exertion of effort in establishing norms and values

A
48
Q

What type of initiatives may be necessary if the change involves a shift in organizational culture?

*
1 point
A. Financial incentives for employees
B. Workshops, seminars, or cultural interventions
C. Implementing strict dress code policies
D. Rebranding the organization’s logo and slogan

A
49
Q

All of the following practices are HR in nature, which one is an OD practice?

*
1 point
A. Performance appraisal
B. Training programs
C. Team building
D. Compensation and benefits

A
50
Q

Which organizational elements provide hints on the organizational culture one company has?

*
1 point
A. Company’s core values
B. Company’s compliance with labor laws
C. Company’s assets and liabilities
D. Employee’s socioeconomic landscape

A
51
Q

What is emphasized in successfully managing wide-scale changes according to the text?

A. Fostering a culture that values continuous learning and adaptation
B. Implementing customer relationship management systems
C. Using technology to enhance customer interactions and relationships
D. Involving key stakeholders, communicating transparently, and providing the necessary support and resources for employees to adapt to the changes

A

D. Involving key stakeholders, communicating transparently, and providing the necessary support and resources for employees to adapt to the changes

52
Q

Kevin has highly satisfied employees after doing the following strategies below. Which strategy is not considered as motivator based on two-factor theory?

A. He plans to send his employees in to training to enhance growth in their job.
B. He plans to delegate to employees more control over their job.
C. He intends to increase responsibility of his employees over their work.
D. He intends to increase their salary to 7% annually.

A

D. He intends to increase their salary to 7% annually.

53
Q

Dennis needs an applicant who will replace Benjie, a manager who doesn’t work well with his subordinates. There were issues that Benjie doesn’t have creative inputs and relies on suggestions given to him. Other than creativity issue, he is hesitant in making decisions which is unlikely of the position. Dennis relied on the results of the simulation exercises provided by the assessment center to get the best replacement for Benjie. What is your comment on this?

A. Dennis is correct on using simulations since it demonstrates creativity, decision making, and ability to work with others.
B. Dennis is wrong. He should have relied on the results of business games.
C. Role play should have been a better option to replace Benjie to ascertain interpersonal skills.
D. He should use behavior modelling to weed unwanted behaviors and cultivate exemplary performances.

A

B. Dennis is wrong. He should have relied on the results of business games.

54
Q

What is an example of a strategy for minimizing resistance to change that involves assertive influence tactics?

A. Learning
B. Negotiation
C. Coercion
D. Stress management

A

C. Coercion

55
Q

What does strategic vision provide during organizational change?

A. Direction and minimizes employee fear
B. Reduces the need for change agents
C. Increases employee resistance
D. Creates chaos and uncertainty

A

A. Direction and minimizes employee fear

56
Q

The employees should receive simulation exercises to make Gerald perform better. A supervisor rewards a restaurant employee for cleaning the bathrooms by allowing the employee to stock the salad bar. ______ would predict that the opportunity to stock the salad bar would actually be reinforcing.

A. Gainsharing
B. The Premack principle
C. Social loafing
D. Classical conditioning

A

B. The Premack principle

56
Q

What are the ethical concerns related to organizational change?

A. No ethical concerns
B. Decreased privacy rights and increased employee power
C. Enhanced privacy and reduced management power
D. Threats to privacy rights and increased management power

A

D. Threats to privacy rights and increased management power

57
Q

What is the primary purpose of compensation and benefits administration in HRM?

A. Maximizing profits for the organization
B. Minimizing employee turnover
C. Ensuring fair compensation and industry standard compliance
D. Providing additional perks to top performers

A

C. Ensuring fair compensation and industry standard compliance

57
Q

What are the strategies to minimize employee resistance to change?

A. Refreezing, unfreezing, changing
B. Communication, learning, involvement, coping support, negotiation, and sparing use of coercion
C. Driving forces and a clear, well-articulated vision of the desired future state
D. Future search Systemwide group sessions, parallel learning structures, action research

A

B. Communication, learning, involvement, coping support, negotiation, and sparing use of coercion

58
Q

Employees at PPP Company receive a bonus at the end of each year. The bonus is based on the amount of money the company made during the year. Roth is using a _______ system.

A. pay-for-performance
B. merit pay
C. gainsharing
D. profit sharing

A

D. profit sharing

59
Q

You have noticed that lecturers from a review center discuss the topics over and over again. You are not surprised with this since you correctly defined overlearning which is defined as practicing a task even after it has been successfully learned helps increase

A. retention of material but increases stress in training.
B. trainee performance but decreases boredom.
C. transfer of learning and increases retention of material.
D. transfer of learning but increases boredom.

A

C. transfer of learning and increases retention of material.

60
Q

All of the following is mandatory and should be part of the benefits package of a company to its employees, except

A. 13th month pay
B. Christmas bonus
C. Paternity leave
D. VAWC leave

A

B. Christmas bonus

61
Q

Mr. Wick wants to give incentives to his employees. Since it is the most complicated incentive plan, Mr. Wick should avoid it. What is it?

A. Merit pay
B. Profit sharing
C. Stock options
D. Pay for performance

A

C. Stock options

62
Q

What is the role of the HR Manager in the formulation of CBA?

A. Facilitator
B. Inhibitor
C. Evaluator
D. Creator

A

A. Facilitator

63
Q

In group think, mindguards actively shield the group from information that challenges the consensus. Lack of creativity is often the outcome of groupthink.

A. The first statement is correct, while the second statement is wrong.
B. The first statement is wrong, while the second statement is correct.
C. Both the first and second statements are correct.
D. Both the first and second statements are wrong.

A

C. Both the first and second statements are correct.

64
Q

What is the purpose of incorporating individual assessments in the group performance review?

A. Promoting groupthink within the team
B. Creating a sense of anonymity among team members
C. Identifying and addressing social loafing on an individual level
D. Minimizing group think and individual accountability

A

C. Identifying and addressing social loafing on an individual level

65
Q

If the group is in the Forming stage of group formation, the group would be expected to have

A. Politeness and cautious expression of opinions
B. High productivity and goal achievement
C. Smooth collaboration and interdependence
D. Exertion of effort in establishing norms and values

A

A. Politeness and cautious expression of opinions

66
Q

What type of initiatives may be necessary if the change involves a shift in organizational culture?

A. Financial incentives for employees
B. Workshops, seminars, or cultural interventions
C. Implementing strict dress code policies
D. Rebranding the organization’s logo and slogan

A

B. Workshops, seminars, or cultural interventions

67
Q

All of the following practices are HR in nature, which one is an OD practice?

A. Performance appraisal
B. Training programs
C. Team building
D. Compensation and benefits

A

C. Team building

68
Q

Which organizational elements provide hints on the organizational culture one company has?

A. Company’s core values
B. Company’s compliance with labor laws
C. Company’s assets and liabilities
D. Employee’s socioeconomic landscape

A

A. Company’s core values