HPM 10.5 Employee Assistance Manual

Question 1

The statewide EAP coordinator is assigned to _________.

a. the Department of Human resources
b. the Office of Employee Safety and Assistance
c. the Office of Human Resources
d. The Peer Support Program

Answer 1

b. the Office of Employee Safety and Assistance

Question 2

The EAP program is available through which healthcare network:

a. Anthem Blue Cross
b. Kaiser Permanente
c. Magellan Healthcare
d. Any of the above

Answer 2

C. Magellan Healthcare

Question 3

Excluded Employees are entitled to ______ EAP sessions per problem type, per fiscal year:

a. 5
b. 3
c. 7
d. none of the above

Answer 3

c. 7

Question 4

A PSP volunteer shall receive _____ hours of initial training and ______ hours of ongoing training each year

a. 16 - 8
b. 80 - 32
c. 40 - 16
d. 32 - 24

Answer 4

d. 32 - 24

Question 5

The PSP program is overseen by ____________.

a. The Office of Employee Relations
b. The CAHP
c. The Office of Employee Safety and Assistance
d. The PSP Advisory Committee

Answer 5

d. The PSP Advisory Committee

Question 6

Any PSP activities which are not approved by the PSP volunteer’s commander are strictly voluntary and are to be conducted on the PSP volunteer’s own time

a. True
b. False

Answer 6

a. True

Question 7

ESAP volunteers shall receive _____ hours of initial training and ______ hours of annual training:

a. 16 - 8
b. 80 - 32
c. 40 - 16
d. 32 - 24

Answer 7

a. 16 - 8

Question 8

CISD:
With the exception of a shooting incident, an employee’s attendance during a CISD session is voluntary.
a. True
b. False

Answer 8

a. True

Question 9

The CIRT is available to respond at the request of the Division or Area commander, when:

a. there is an officer involved shooting
b. there is a line of duty death
c. there is a death of a family member
d. B and C

Answer 9

b. there is a line of duty death

Question 10

CSSG Peers shall receive _____ hours of initial training and _____ hours of annual training.

a. 16 - 8
b. 80 - 32
c. 40 - 16
d. 32 - 24

Answer 10

a. 16 - 8

Question 11

Commanders should identify all active members and veterans within their command and encourage them to complete _________.

a. all on-line training before deployment
b. an std. 566
c. a CHP 270M
d. a DD 214

Answer 11

c. a CHP 270M

Question 12

Employee Assistance Program:
No information on identity, diagnosis, or treatment, will be disclosed to the department , or to anyone else, unless the individual accessing EAP services authorizes such release in writing.  Exceptions are when Magellan Healthcare is required by law to release information under the following circumstances:
1.
2.
3.
4.

Answer 12

1. When records are lawfully subpoenaed
2. When an individual expresses a desire to harm themself or another person
3. if child or elder abuse is supected
   4 the individual confesses to crime

Question 13

Employee Assistance Program:
Employee involvement with EAP is oluntary.
T/F

Answer 13

True

Question 14

Peer support Program:
The purpose of the Peer Support Program (PSP) is to prevent and/or lessen the potential negative emotional or physical impact a critical incident or unsafe practice can have on a departmental employee and their family by providing emotional support, information, guidance and assistance.
T/F

Answer 14

true

Question 15

Employee Assistance Program
The Purpose of the Employee Assistance Program (EAP) is to provide confidential, professional, assistance to any employee with behavioral or personal problems which may impair their job performance, attendance, and or conduct.
T/F

Answer 15

True

Question 16

ESAP-Employee Substance Abuse Program
The term “Substance abuse” when used in this chapter, includes alcoholism, alcohol abuse, or non therapeutic dependence on drugs _______ prescribed for the treatment of a medical condition only.

Answer 16

lawfully

Question 17

PSP-
A critical incident is any event, on or off duty, involving actual or threatened death or serious injury, which has the potential to create a sense of FEAR, HELPLESSNESS, HORROR, or GENERAL DISTRESS.
T/F

Answer 17

true

Question 18

PSP-
PSP is a confidential program. Employees SHALL be advised that confidentiality will be strictly maintained EXCEPT in the following circumstances:

Answer 18

1. Employee conduct which constitutes criminal activity.
2. PSP subpoenaed to testify in court concerning information shared by an employee
3. Employee may be an immediate danger to themselves or others,

Question 19

PSP-
IF an employee is deemed to be an immediate danger to himself or others, the PSP volunteer SHALL immediately notify the employee’s ________ and the office of _________________ supervisor.

Answer 19

commander / Office of Employee Safety and Assistance (OESA)

Question 20

ESAP- The purpose of the Employee Substance Abuse Program is to encourage employees to seek help when faced with problems of ________, _______ abuse, and/or _________ drug dependency by offering information, assistance, and support.

Answer 20

Alcoholism / Alcohol / prescription

Question 21

ESAP- if an employee requests assistance prior to becoming the subject of an adverse action for misconduct involving alcohol or prescription drug abuse , the request _________ be treated in a confidential manner.

a. should.
b. shall
c. may
c. could

Answer 21

b. shall

Question 22

ESAP:
Illegal activity, violation of Departmental policy, or continued unacceptable job performance may result in ________, including dismissal.

Answer 22

Adverse action

Question 23

ESAP:
In accordance with HPM 10.3, Personnel Transaction Manual, CH21, Sick Leave and Bereavement Leave, use of accumulated sick leave credits MAY be authorized for any employee receiving substance abuse treatment provided under the supervision of a licensed health care specialist.
T/F

Answer 23

TRUE

Question 24

ESAP:
ESAP is a confidential program. Employees SHALL be advised that confidentiality will be strictly maintained EXCEPT in the following circumstances:
1. Employee conduct which constitutes criminal activity.
2. ESAP Volunteer subpoenaed to testify in court concerning information shared by an employee
3. Employee may be an immediate danger to themselves or others,
and:
4._____________

Answer 24

4. An employee may give written consent to disclose personal information. Written consent must specify NATURE OF INFORMATION TO BE DISCLOSED, as well as the PARTIES WITH WHOM THE INFORMATION MAY BE SHARED

Question 25

CRITICAL INCIDENT STRESS DEBRIEFING (CISD):
The purpose of CISD is to reduce the effects of post traumatic stress by providing an opportunity for discussion of the employee’s emotional and physical reaction(s) to the critical incident.
T/F

Answer 25

true

Question 26

CISD;

A CISD should be scheduled ____-____ hours post event or as soon possibly thereafter.

Answer 26

24-72

Question 27

CISD:

If approved, the involved employee may be granted up to ___ days of paid administrative time off.

Answer 27

five (5)

Question 28

CISD:
The Department further recognizes the potential for critical incident stress reactions to exist in officers who, in the performance of their duties:
1.
2.

Answer 28

1. Discharge of a firearm at a person, whether or not injury or death occurs .
2. Are the target of an assailants discharged firearm, whether or not injury results.

Question 29

CISD:
Commanders or their designee SHALL refer uniformed employees who have been involved in incidents of this nature to a CISD within ____ hours of the incident. Commanders SHALL verify that the CISD has occurred.

Answer 29

72