E.5 User experience Flashcards
Determine best practice in human centred design, usability, human factors and ergonomic sciences.
What is the primary challenge faced by clinicians regarding clinical information systems?
Usability around clinical information systems is challenging and often inefficient.
Clinicians often play the role of a detective in navigating applications and finding information.
Define human-centred design.
An approach to systems design that aims to make interactive systems more usable by focusing on use and applying human factors/ergonomics and usability techniques.
According to ISO, the term emphasizes the involvement of humans beyond just users.
What is usability?
The extent to which a system can be used by specific users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use.
What are human factors and ergonomics?
The scientific discipline concerned with understanding interactions among humans and other elements of a system, aimed at optimizing human well-being and overall system performance.
List three benefits attributed to human-centred design.
- Products that meet consumers’ needs
- Improved customer experiences
- Reduced risk
What is the Double Diamond framework?
A human-centred design process that involves a ‘diverge, converge’ approach for problem definition and solution development.
True or False: User involvement during the design phase is critical for the success of eHealth interventions.
True
What is a significant issue related to usability in healthcare?
Poor EHR usability contributes to errors and clinician burnout.
Define learnability in the context of usability.
The ease with which users can become proficient with the system.
What are some generic characteristics associated with usability?
- User satisfaction
- Efficiency
- Effectiveness
- Learnability
- Number of errors encountered
- Consistency
- Understandability
- Privacy and security
- Reliability
What does the ISO definition of usability emphasize?
Ease-of-use (effectiveness, efficiency) and user satisfaction in a specified use context.
What is the focus of the discipline of human factors/ergonomics?
Understanding interactions among humans and other elements of a system to ensure safety, effectiveness, and ease of use.
What approach is recommended for human factors/ergonomics?
A systems approach that considers all relevant characteristics of workers.
List two guidelines proposed by the International Ergonomics Association for good practice in human factors/ergonomics.
- Use a systems approach
- Apply Participatory HF/E methodologies
Fill in the blank: __________ is viewed as a critical system property in human factors/ergonomics.
Resilience
What is one approach commonly used in human factors engineering?
Usability testing under real-world conditions to identify potential problems.
Who should be considered when designing health technologies?
- People who are well
- People who are ill
- Children and older people
- People with disabilities
- Formal and informal carers
What is the necessity for considering the specific context in usability assessments?
It makes it inappropriate to provide a definitive list of usability characteristics.
What does the term ‘user satisfaction’ refer to?
The difference between expected and achieved satisfaction or an attribute extracted after consumption.
