D.11 Information culture Flashcards
What is information culture?
A facet of broader organisational culture, comprising shared values and norms of behaviour regarding the significance and use of information
It includes both the nature of the organisation’s actual information practices and the values and beliefs guiding attitudes and behaviours.
What are values in the context of information culture?
Strongly held beliefs that guide people’s attitudes and behaviours
There can be differences between espoused values and values put into action.
Define norms in the context of information culture.
Rules or group-accepted standards that define acceptable behaviours
Norms may be explicit or implicit.
What is a significant contributor to deviations between perceived and actual behaviours in an organisation?
Culture
It is often different from documented practices believed by senior management.
What correlation was found in the research on information culture and patient safety outcomes?
Patient safety outcomes are associated with information management incidents and information culture
This was concluded from a study in Finland.
What positive relationship is noted regarding culture and quality in information services?
Culture and quality in information services are positively related to performance
A strong information culture is necessary to achieve effective use and re-use of information.
What are the four cultural archetypes derived from Cameron & Quinn’s OCAI?
- Clan (collaborative) culture
- Advocacy (creative) culture
- Market (compete) culture
- Hierarchy (control) culture
List manifestations of a positive information culture.
- Recognition of the value and utility of information
- Information as a basis for decision-making
- Critical view of information quality
- Demand for additional information
- Regular use of information for improvement
What dimensions of information culture contribute to good information outcomes?
- Sharing
- Pro-activeness
- Transparency
- Integrity
- Formality/informality
- Control
- Commitment to training and communication
True or False: Changing any aspect of organisational culture is easy.
False
It requires high coherence, consistency, and persistence.
What is a key to cultural change in organisations?
Formulating a clear strategic vision that articulates the need for culture change
This includes identifying gaps between current and desired culture.
What should top management do to support cultural change?
Display commitment and model desired behaviours
Leadership by example is crucial.
Fill in the blank: Data is an _______.
asset
Data has value to the enterprise and must be managed accordingly.
What is the role of a data steward?
To manage data quality and ensure accurate, timely data for decision-making
They must prevent and correct information errors.
What principle emphasizes making information management decisions for maximum benefit?
Maximise Benefit to the Enterprise
This principle prioritizes enterprise-wide perspectives over individual interests.
What is a challenge in articulating principles relevant to information culture?
There may be conflicts between principles, such as access and security
Guidance for resolving these conflicts must be available.
