D.10 Process reengineering Flashcards
Apply process reengineering to facilitate business and organisational transformation.
What is process engineering?
The design, operation, control and optimisation of processes.
Who introduced scientific management and in which years?
Frederick Winslow Taylor in the 1880s and 1890s.
What are the key themes of scientific management?
- Analyzing workflows
- Synthesizing workflows
- Improving economic efficiency
- Enhancing labour productivity
What is Business Process Re-engineering (BPR)?
An integrated set of management policies and techniques for analyzing, designing, testing, and implementing new business processes.
What are alternative names for Business Process Re-engineering?
- Business process redesign
- Business transformation
- Business process change management
What is the primary aim of the 1990s business process re-engineering?
To help organisations fundamentally rethink their work and seek major changes.
According to Bain, what does Business Process Reengineering involve?
Radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times, and quality.
What are the consequences of sub-optimal healthcare?
- Significant health-related impacts
- Economic consequences for patients and the health system
What percentage of total hospital activity in 2013 was due to adverse events?
Approximately 12% to 16.5%.
What is the cost of admissions associated with hospital-acquired complications in 2017–18?
$4.1 billion or 8.9% of total hospital expenditure.
What does healthcare process improvement aim to enhance?
The quadruple bottom line: patient experience, quality and population health, sustainable cost, and provider satisfaction.
What are the six steps in the process re-engineering approach?
- Plan
- Agree
- Discover
- Map and model
- Implement
- Monitor and review
What is the aim of the Planning stage in process re-engineering?
To develop the business case for change.
What does the Agreement stage involve?
- Establishing governance structures
- Agreeing on standards and tools
- Initiating communication strategies
What is the goal of the Discovery stage in process re-engineering?
To identify good/best practices relevant to the processes concerned.
What is the focus during the Mapping and Modelling stage?
Describing in detail the current and new processes.
What is the aim of the Implementation stage?
To implement the re-engineered processes sustainably.
What does the Monitoring and Review stage ensure?
That the changes align with expectations and capture learnings.
Name two widely used notations for business process mapping.
- Business Process Modelling Notation (BPMN)
- Unified Modelling Language (UML)
What are the core constructs of BPMN?
- Flow objects (events, activities, gateways)
- Connecting objects (sequence flows, message flows, associations)
- Artefacts (data objects, groups, annotations)
- Swimlanes (pools and lanes)
What are the core constructs of UML activity diagrams?
- Activities
- Actions
- Action constraints
- Control flows
- Initial and final nodes
- Objects
- Object flows
- Decision and merge nodes
- Fork and join nodes
What factors contribute to effective process improvement?
- Benchmarking performance targets
- Establishing clinical teams
- Incorporating changes into guidelines
- Monitoring performance
- Ensuring the right people are in roles
Fill in the blank: Healthcare is ______ rich.
process
True or False: System transformation can be best accomplished by focusing solely on large projects.
False
What is essential for creating a culture of accountability and continuous improvement?
Recognizing immediate rewards as important incentives.
What is the output of the Mapping and Modelling stage?
Agreed new process(es) and a clear understanding of how to bridge gaps.
