Communication Flashcards
Shannon and Weaver model
sender
encoder
channel
decoder
receiver
noise
define them
sender: sends msg
encoder: converts idea into signals
channel: medium
decoder: changes signal to msg
receiver: receive msg
Newcomb’s ABX model
sender, receiver, topic (msg)
Berlo’s SMCR model
sender, message, channel, receiver
5 levels of communication
auditory
emotional
energetic
physical
verbal
explained
auditory: what msg they hear
emotional: express feelings
energetic: vibe
physical
verbal
empathy
ability to understand the feelings of another
most effective communication style
assertive: honest and clear with focus on “I” statements
some things to do for pt with ASD
less noise, use less bright lights, clera instructions before actions, ask the caregiver
OARS mnemonic (motivational interviewing)
Open-ended questions
Affirmations
Reflective listening
Summarizing
Peplau’s theory of interpersonal relationships
list 4 stages and explain their main points
orientation: treatment, discussions; just met
identification: works with the nurse and feels more belonging; select assistance
exploitation: use full service
resolution: no longer require service
4 stages of therapeutic relationship
- pre-interaction
- orientation
- working
- termination
pre-interaction
creating the environment:
psychological: safe
physical: private, well-lit rooms
orientation
establish contract and roles, define objectives
build trust, focus on their abilities, set limits
working
define the problem, set realistic goals, focus on strengths
referrals, challenge resistive behavior
termination
resolution stage where the realtionship ends
provide resources for continued support
CARE mnemonic as the bridge to therapeutic relationship
C: care
A: appreciate client’s situation
R: respond to needs
E: empower to problem solve with
