CO chapter 5

Question 1

interpersonal communication basics

Answer 1

• sender (company officer) - verbal or nonverbal
  communication
• message - content that the sender is trying to
  communicate (sight,hearing,taste,smell,touch)
• receiver (crew member) - individual or individuals
  with whom the sender is trying to reach
• feedback to sender - reaction of the receiver to the
  message and its tone
• interference - anything that may prevent the receiver
  from understanding the message

Question 2

nonverbal components of interpersonal communication

Answer 2

• body language
• vocal tone and inflection
• personal appearance

Question 3

listening skills

Answer 3

• attending (focusing)- paying attention to the speaker
  ignoring any distractions
• understanding- decoding the message and
  assigning meaning to it
• remembering - retaining information in short term and
  then long term memory
• evaluating - analyzing information, separating fact
  from opinion
• responding - providing feedback to the sender
  indicating that the message or info has been
  understood

Question 4

communicating with the crew

Answer 4

• issuing crew assignments
• passing along information
• career counseling
• assigning tasks
• receiving reports

Question 5

speech and presentation preparation process

Answer 5

• step 1-select the topic
• step 2- determine the purpose
• step 3- generate ideas
• step 4- develop the central idea
• step 5- gather supporting evidence
• step 6- organize the speech
• step 7- rehearse the speech
• step 8- deliver the speech
• step 9- evaluate the speech

Question 6

parts of a document

Answer 6

*introuduction
*body
*conclusion

Question 7

parts of a letter

Answer 7

*heading
*opening
*body
*closing

Question 8

Five C’s of radio communication

Answer 8

*conciseness
*clarity
*confidence
*control
*capability