CO chapter 3

Question 1

qualities that make a effective leader

Answer 1

*Vision - having an idea or concept of future
developments

*Decision - making decisions quickly and effectively
*Intelligence - using logic and reason in making
decisions
*Self -assurance - demonstrating self -confidence
when making a decision
*Initiative - accomplishing goals and objectives with
minimum of supervision
*Motivation and desire for professional success -
gaining additional responsibility and influence
within the organization
*Integrity-applying honestly and strong moral
principles to the decision -making process
*Personal security- being secure in the leadership
position
*Industriousness- working hard to fulfill duties
*Innovation and creativity- seeking new and
imaginative methods for accomplishing the
organization mission
*Consistency- applying procedures,policies,rewards,
and discipline evenly and fairly
*Preparedness- being ready for potential situations
*Proactiveness- anticipating ,embracing and meeting
change

Question 2

company officers should practice and improve the following

Answer 2

*Supervisory skills- planning,organizing ,directing, and controlling in order to coordinate the units efforts to accomplish objectives
*Interpersonal skills- working successfully with others to accomplish tasks
*Communication skills- expressing oneself clearly and effectively to others and interpreting feedback from others who are either internal or external to the organization

Question 3

Leadership skills development

Answer 3

first step in developing leadership skills is to study successful leaders and develop your own list of leadership qualities

Question 4

leadership and decision -making styles

Answer 4

*Autocratic- followers get no input
*Democratic- followers get input
*Laissez-faire - followers are left to solve problems themselves

Question 5

Establishing priorities for the unit

Answer 5

*focus on the important activities
*minimize competing priorities to reduce stress and
frustration
*identify the units goals and objectives

Question 6

brainstorming

Answer 6

when it is used in th problem solving process, everyone has a voice

Question 7

Forming

Answer 7

employees at first uncertain in there roles in the group…they uncertain they can trust or work with other members…….as relationship grows trust and respect develop. members see themselves as a part of a group

Question 8

Storming

Answer 8

conflict may result as members compete for a position of informal leadership or attempt to exert their personal influence over the group

Question 9

Norming

Answer 9

group establishes and adheres to its own set of norms and values…members become closer and more cohesive