CO chapter 2

Question 1

scalar structure

Answer 1

defined as having an uninterrupted series of steps or chain of command….decisions and information are directed from top of the organization down through the base

Question 2

Line personnel

Answer 2

those who deliver services to the public or external customers ….fire suppression , ems, inspections, education and investigations

Question 3

Staff personnel

Answer 3

those who provide support to the line personnel and internal or external customers……typical functions …training, logistics,

Question 4

centralized authority

Answer 4

decisions are made by one person at the topof the structure

Question 5

decentralized authority

Answer 5

decisions are made at lower level with the effects of the decisions reported through the structure

Question 6

delegation if authority

Answer 6

when delegating a task, an officer must ensure that the assigned employee is capable of doing the job

Question 7

chain of command

Answer 7

path of responsibility from the top of the organization to the bottom and vice versa

Question 8

to reduce sidestepping in the chain of command

Answer 8

officers should be
* be available
* be proactive
* take action
* follow up

Question 9

Functional superviser

Answer 9

principle that allows workers to report to more that one superviser

Question 10

division of labor

Answer 10

dividing large jobs into smaller tasks that are assigned to a specific individuals

Question 11

mutual aid

Answer 11

upon request

Question 12

automatic aid

Answer 12

dispatched without request

Question 13

outside aid

Answer 13

generally involves payment for services provided