Chapter 9 Flashcards
1
Q
What are emotions
A
Feelings towards something
2
Q
What are moods
A
Feelings that are less intense than emotions and that lack of contextual stimulus
3
Q
What affects consist of
A
Emotions and moods
4
Q
What is emotional labour
A
The effort, planning and control needed to express organizationally desired emotions during interpersonal transactions.
5
Q
What are felt emotions
A
An individual’s actual emotions
6
Q
What are displayed emotions
A
Emotions that are organizationally required at a given job
7
Q
What are 2 varieties of emotions
A
positive
negative
8
Q
What are 6 universal emotions
A
Sadness Surprise Anger Fear Happiness Disgust
9
Q
What is emotion continuum
A
The closer any two emotions are to each other on the continuum, the more likely people are to confuse them.
10
Q
What are 2 constraints on emotions
A
Organizational influences
Cultural influences
