Chapter 28 Flashcards
What are groups
Two or more than two individuals interacting with each other in order to accomplish a common goal
What is the formula of actual group effectiveness
Potential group effectiveness + synergy - process losses = actual group effectiveness
What are 3 types of group roles
- Task-oriented roles (+ve role)
- Relations-oriented roles (+ve role)
- Self-oriented roles (-ve role)
What are teams
Teams are groups with great interdependence and destiny.
What are types of teams
- Virtual
- Self-Managed
- Problem-solving
- Cross-functional
How can we turn individuals into team players
- Selection
- Training
- Rewards
What are group problem solving techniques
- Nominal group techniques (process to generate ideas and evaluate solutions)
- Delphi technique (process to generate ideas from physically dispersed experts)
- Computer-Aided decision making
What is groupthink
The idea is that groupthink is a kind of thinking in which maintaining group cohesiveness and solidarity is more important than considering the facts in a realistic manner.
What is group polarization
Group polarization refers to the tendency for a group to make decisions that are more extreme than the initial feeling of its members
What is communication
The transmission of information and understanding through the use of common symbols.
What is communication process
source -> encoding -> channel -> decoding -> receiver
What are 2 types of communication
- formal
- informal
What are directions of communication
- upward
- downward
- lateral
What is team leader role
- Coach
- Conflict manager
- Liaison with external
- Trouble-shooter
What is trust
A positive expectation that other will not act opportunistically
