Chapter 13

Question 1

What is motivation

Answer 1

The inner drive that directs a person’s behavior toward goals

Question 2

What is Maslow’s Hierarchy of Needs theory

Answer 2

Need theories propose that workers seek to satisfy many of their needs at work, so their behavior at work is oriented toward need satisfaction.

Question 3

What are people 5 needs by Maslow’s Hierarchy of Needs theory

Answer 3

Maslow suggested that all people seek to satisfy the same five needs — physiological needs, safety needs, need to belong, esteem needs, and self-actualization needs.

Question 4

What is Alderfer’s ERG Theory

Answer 4

Alderfer’s ERG Theory is also a need theory of work motivation. Alderfer reduces the number of needs from five to three. They are as follows
Existence Needs
Relatedness Needs
Growth Needs

Question 5

What are McGregor’s Theory X and Theory Y

Answer 5

Theory X presents an essentially negative view of people. It assumes that workers have little ambition, dislike work, want to avoid responsibility, and need to be closely controlled to work effectively. Theory Y offers a positive view. It assumes that workers can exercise self-direction, accept and actually seek out responsibility, and consider work to be a natural activity.

Question 6

What is theory Z

Answer 6

A management philosophy that stresses employee participation in all aspects of company decision-making