Chapter 32 Flashcards
What are 4 symptoms of structural weakness
- Delay in decision making
- Poor quality decision making
- Lack of innovative response to changing environment
- High level of conflict
What are environmental factors that affect decision making
- Environmental uncertainty
- Environmental complexity
- Environmental Dynamism (The degree to which environmental factor changes)
What is process reengineering
Rethinking and redesigning the process by which the organization creates value and does work.
What is downsizing/rightsizing
Downsizing/rightsizing involves the size of the organization by selling off or closing down units or product lines to increase profitability
What is e-organization
A profit or non-profit organization that uses the internet and private network links to facilitate activities and communication.
What is e-commerce
Business conduct on internet
What are 2 basic forms of e-commerce
- B2B
- B2C
What are 4 types of virtual communities
- Bulletin board
- Chat rooms
- Newsletter
- Discussion lists
What is cyberloafing
Using the organization’s internet access for personal and non-job related search.
What is cyber-schmoozing
electronic politics and grouping
What is feng shui
Designing work surroundings for harmony and balance
What are work redesign options
- Job rotation: periodic shifting of workers from one task to another
- Job enlargement: The horizontal expansion of jobs
- Job enrichment: The vertical expansion of jobs
What JCM (Job characteristic model) dictates
JCM predicts high performance when
- Group member uses a variety of high level skills
What is flextime
Employees work during a common core time period each day but have discretion in forming their total work day from a flexible set of hours outside the core.
What is job sharing
The practice of having two or more people split a 40-hour-a-week job
