Chapter 27 Flashcards
1
Q
What are conflict management styles
A
- Avoiding
- Accommodating
- Compromising
- Collaborating
- Competing
2
Q
What is negotiation
A
The process of making joint decisions when the parties involved have different preferences.
3
Q
What are approaches of negotiation
A
- Distributive bargaining: The goal of the parties are in conflict and each party seeks to maximize its resources.
- Integrative bargaining: Focuses on the merits of the issues and seeks a win-win solution
4
Q
What are steps in negotiation
A
- Identify the problem
- Define the goal
- Record the facts
- Anticipate outcomes
5
Q
What is empathy
A
Putting yourself into other shoes and understand their situation.
6
Q
What is 3rd party negotiation
A
When both parties were unable to resolve the issue. Then 3rd party involves in it.
7
Q
What are 3rd party objectives
A
- Effectiveness
- Efficiency
- Fairness
