Chapter 5 Flashcards

1
Q

What are 4 challenges

A
  • Globalization
  • Diversity
  • Technology
  • Ethics (pollution etc)
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2
Q

What is formula for performance

A

Performance = f(ability, motivation, opportunity)

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3
Q

What is ability

A

Mental and physical capabilities to perform various tasks.

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4
Q

What is emotional intelligence

A

The ability to understand individuals and to act wisely in human relations. It also known as EQ or EI

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5
Q

What is ability-Job fit

A

The ability of employee to fit on job requirements.

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6
Q

What are 3 learning theories

A
  • Classical conditioning
  • Operant conditioning
  • Social learning
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7
Q

What is Classical conditioning

A

It is about the ability to learn the behavior of others. We can relate something to modify people behavior. It’s founder is pavlov and his dog experiment.

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8
Q

What is Operant conditioning

A

Individual behavior leads to reward or punishment

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9
Q

What is social learning

A

It means people can learn through observation and direct experience.

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10
Q

Can manager shape up people behavior

A

Yes

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11
Q

What is learning

A

A relatively permanent change in the behavior occurring as a result of experience.

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