Chapter 3 Flashcards
1
Q
What are new management functions
A
- Continuous improvement
- Total quality management
2
Q
What is an organization
A
A social unit composed of two or more people working together to achieve a common goal.
3
Q
What are 4 components of an organization
A
- Task: An organization mission
- People: human resource
- Structure
- Technology: The process used by organization to transfer input to output
4
Q
What are 2 categories of organization
A
- Formal organization: The part of the organization that have a legitimacy and official recognition
- Informal organization: The unofficial part of organization
5
Q
What is synergy
A
Value addition
6
Q
What are 2 types of stakeholder
A
- Inside stakeholder (investor, shareholder, team, managers, etc)
- Outside stakeholder (government, general public etc)
7
Q
How do managers measures effectiveness in organization
A
There are 3 approaches
- External resource approach/control approach (secure, control and manage values skills and resources)
- Internal system approach (quick response to stack holder)
- Technical approach (convert skills and resources into good and services)
8
Q
What are 3 factors affecting the organization
A
- Organizational environment
- Technological environment
- Organizational process
