Chapter 2 Flashcards
What is efficiency
A measure of how well resources are used to achieve a goal.
What is effectiveness
A measure of the appropriateness of the goals chosen and the degree to which they are achieved
What are managers
Individuals who achieves goals through other people.
What are 4 management functions
Planning
Leading
Organizing
Controlling
What is total quality management
A concept to promote customer satisfaction through continuous improvement of business processes.
What is continuous improvement
It requires all employees to improve the quality of products or services on an on-going basis. Managing quality becomes everyone’s job.
What is 4P cycle of continuous improvement
- People
- Products
- Processes
- Productivity
What are 3 kind of management roles
- Interpersonal Roles
- Informational Roles
- Decisional Roles
What are 3 levels of managers
- Top managers
- Middle managers
- Line managers
What are 3 basic OB model
- Individual level
- Group level
- Organization systems level
