Chapter 38 Flashcards
1
Q
What things resist in change
A
- Individuals
- Habit
- Fear of unknown
- Economic threat
- New social relationships
- Dislike to change events
- Dislike of implied criticism
2
Q
How can we minimize the resistance to change
A
- Communication
- Training
- Stress management
- Negotiation
- Employee Involvement
3
Q
What are 3 C’s of change
A
- Customers requirement
- Competition intensifies
- Change become constant
4
Q
How performance measures
A
By checking the results. Not number of hours
5
Q
Who is change agent
A
The individual or group who undertakes the task of introducing and managing a change in an organization.
6
Q
Does change agent also generator
A
Yes
7
Q
Does change agent also implementer
A
Yes
8
Q
What are 2 types of implementer
A
- External
- Internal
9
Q
Does change agent also adapters
A
Yes
10
Q
What is lewin’s 3 step process
A
- Unfreezing
- Changing
- Refreezing
