Chapter 16 Flashcards
What are organizational variables
- Performance appraisal
- Work design
- Organizational design
- Communications
- Organizational structure
- Jobs
What is the formula of behavior
B = f(P,E)
Behavior is a function of both the person and environment
What is OB
The systemic study how people behave in organizations.
What are the challenges for today’s organizations
- Globalization and culture
- High quality and low cost
- Multiple stakeholders
- Rapid pace of change
What major forces influence personality
- Cultural forces
- Social class
- Hereditary forces
- Family relationship forces
What is impression management
It is self-presentation. Self-presentation is the process by which people attempt to manage the perception other form for them.
What are 2 employee impression management strategies
- demotion-preventative strategies
- Promotion-enhancing strategies
What is demotion-preventative strategies
- Accounts
- Apologies
- Disassociation
What are promotion-enhancing strategies
- Entitlement
- Enhancement
- Obstacles disclosures
- Association
What are 2 important decision-making processes
- Problem identification
- Alternative development
What are the methods of improving decision making in organization
- Human-based methods
- Computer-based methods
- Brainstorming
- Nominal group technique
- Delphi method
Do we have motivation then we have satisfaction and performance
Yes
What are 2 strategies for motivating employees
- Behavior modification
- Job design
What are the challenges of motivating employees
Changing workforce
