C1 M4- A project manager's role in change management Flashcards
What is change management in the context of project management?
Change management is the process of delivering a completed project and getting other people in the organization to adopt it.
Why is change management important for a project’s success?
A project’s success depends on adoption and acceptance by end users or organizational members affected by the changes.
Who are the primary groups impacted by changes in a project?
End users and organizational employees.
What key questions should a project manager ask about change management?
- How will the organization react to change?
- Which influencers can affect change?
- What are the best means of communication?
- What change management practices will lead to project success?
What are some best practices for project managers in change management?
- Be proactive in planning.
- Communicate regularly about changes.
- Follow a consistent process.
- Practice empathy.
- Use tools to assist in adoption.
How can proactive planning support change management?
By keeping stakeholders aware of upcoming changes and incorporating feedback mechanisms early on.
Why is it important to follow a consistent change management process?
It ensures consistency in handling changes and provides a clear guide for implementation steps.
How does empathy play a role in change management?
It helps project managers understand and address the challenges and anxieties stakeholders may face during changes.
What tools can assist in change management?
- Feedback mechanisms like surveys.
- Flowcharts to visualize development processes.
- Culture mapping to analyze the company’s culture and behaviors.
How can project managers ensure that change management steps are included in their project plans?
By scheduling them into the project timeline or emphasizing their importance to stakeholders if not pre-planned.
